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Desktop Support Jobs in Racine, WI (NOW HIRING)

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support ...

Fox

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support ...

Worldwide TechServices

Dynamic PC Support

Milwaukee, WI · On-site

$18/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

Worldwide TechServices

Dynamic PC Support

Milwaukee, WI · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

CYNET SYSTEMS

Field Support Technician

Milwaukee, WI · On-site

$19 - $24/hr

Experience with various desktop systems, operating systems, and diverse technical environments. * Excellent customer service orientation and verbal communication skills. * Experience supporting ...

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All JobsDesktop Support JobsDesktop Support Jobs in Racine, WI

Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do desktop support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Desktop Support jobs in Racine, WI? For Desktop Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Racine, WI look for? The top searched job categories for Desktop Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Support jobs? Cities near Racine, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Racine, WI as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 8% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $44,789 per year, or $21.5 per hour.
IT Helpdesk Specialist

IT Helpdesk Specialist

The Bartolotta Restaurants

Milwaukee, WI • On-site

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
The IT Support Specialist is responsible for providing effective technical support and maintaining the organization's IT infrastructure. The primary focus for this role is supporting a range of software and systems used in our fine dining restaurants and catering operations, including Microsoft Office 365, Microsoft Azure, and other specialized technologies. Commitment to prompt issue resolution and clear and consistent communication to staff is key to ensuring the seamless execution of high-end dining and catering events.
Requirements
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Provide timely, professional, and effective technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, system access, and network connectivity issues through in-person, phone, email, and remote support methods.
  • Serve as the first point of contact for IT-related support requests, ensuring issues are documented, prioritized, escalated appropriately, and resolved within established service expectations.
  • Support, maintain, and troubleshoot Microsoft Office 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and user account management functions.
  • Install, configure, update, and maintain desktop and laptop computers, printers, mobile devices, peripherals, and other technology equipment used throughout the organization.
  • Assist with setup, support, and troubleshooting of technology systems integral to operations, including event management software, catering systems, audiovisual equipment, and point-of-sale (POS) systems.
  • Perform routine system maintenance, software installations, updates, patches, and equipment replacements to ensure optimal performance and security compliance.
  • Configure user accounts, permissions, passwords, and access rights in accordance with company policies and security standards.
  • Support network functionality by assisting with troubleshooting connectivity issues involving Wi-Fi, VPN access, printers, and other network-connected devices.
  • Maintain accurate records of support requests, resolutions, asset inventory, software licensing, and system configurations within designated tracking systems.
  • Monitor and maintain IT inventory levels, ensuring equipment is properly tracked, deployed, recovered, and replaced as necessary.
  • Create and maintain user guides, technical documentation, and standard troubleshooting procedures to support operational consistency and end-user self-service resources.
  • Provide basic technical training and guidance to employees on company-supported hardware, software, cybersecurity awareness, and best practices.
  • Coordinate with external vendors and service providers for equipment repairs, software support, warranty claims, and technology-related services as needed.
  • Assist with onboarding and offboarding processes by preparing equipment, provisioning accounts, and ensuring timely access setup or removal.
  • Maintain confidentiality and security of company systems, user information, and data in accordance with organizational policies and IT best practices.
  • Stay informed on emerging technologies, cybersecurity risks, and industry best practices to support continuous improvement of IT operations and user support services.
  • Support special projects, system upgrades, event-related technology needs, and other operational initiatives as assigned.
  • Perform all other duties as assigned.

QUALIFICATION REQUIREMENTS:
  • Working knowledge of computer hardware, operating systems, networking, and cybersecurity best practices.
  • Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively.
  • Self-directed, dependable, and able to work independently with minimal supervision.
  • Strong interpersonal and customer service skills with the ability to build positive working relationships across all levels of the organization.
  • Clear and professional verbal and written communication skills, including the ability to explain technical information to non-technical users.
  • Ability to work effectively in a fast-paced, service-oriented environment while maintaining professionalism and attention to detail.
  • Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve technical issues efficiently.
  • Ability to identify issues proactively and recommend practical solutions or process improvements.
  • Collaborative team player with the ability to contribute effectively both independently and within a team environment.
  • High level of accuracy and attention to detail when maintaining systems, inventory, and documentation.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Adaptable and willing to learn new technologies, systems, and operational processes.
  • Familiarity with Microsoft Office 365 and basic user account administration preferred.
  • Experience supporting POS systems, event technology, or hospitality-related systems is a plus.
  • Flexibility to support occasional evenings, weekends, or event-related operational needs as required.

EDUCATION and/or EXPERIENCE REQUIREMENTS:
  • Associate's degree in technology or related field OR relevant and equivalent experience.
  • Three to five years' experience in similar roles.
  • Proven experience in IT support, preferably in high-end dining and event catering.
  • Experience with Microsoft Office365 and Azure.
  • Experience in troubleshooting and usage of specialized event management software and point-of-sale systems, preferred.
  • Must have a reliable car and valid insurance. Travel between multiple Units regularly and on demand should be expected.

PHYSICAL REQUIREMENTS:
  • Ability to sit, stand, walk, bend, kneel, and reach for extended periods throughout the workday.
  • Ability to frequently use hands and fingers to operate computers, keyboards, and other technical equipment.
  • Ability to lift, carry, move, and set up equipment weighing up to 50 pounds.
  • Ability to work under desks, in server or storage areas, and around cabling or network equipment.
  • Ability to travel between company locations or event sites as needed to provide technical support.
  • Visual ability to read screens, technical documents, and equipment labels, including close vision and the ability to distinguish colors related to wiring or system indicators.
  • Ability to hear and communicate effectively in person, over the phone, and through virtual platforms.
  • Ability to respond to urgent technical issues in a fast-paced operational environment, including occasional evening, weekend, or event support as needed.

ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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