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Desktop Support Jobs in Oregon (NOW HIRING)

Panthalassa

IT Support Specialist

Portland, OR · On-site

What We're Looking For * 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus). * Strong troubleshooting skills across multiple operating ...

Panthalassa

IT Support Specialist

Portland, OR

What We're Looking For * 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus). * Strong troubleshooting skills across multiple operating ...

Panthalassa

IT Support Specialist

Portland, OR

What We're Looking For * 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus). * Strong troubleshooting skills across multiple operating ...

Red Robin Gourmet Burgers

OR · On-site

$59K/yr

High school diploma or GED required * 2+ years of experience in an IT support, desktop support, or corporate technology support role preferred * Experience supporting Windows and macOS environments ...

Ovation Workplace Services Inc.

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IT Operations (Onsite)

Beaverton, OR · On-site

$20 - $21/hr

... skills (desktop support, hardware, etc.) · Strong communication and stakeholder management skills REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Experience in MSP or enterprise IT support ...

Ovation Workplace Services Inc.

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IT Operations (Onsite)

Beaverton, OR · On-site

$20 - $21/hr

... skills (desktop support, hardware, etc.) · Strong communication and stakeholder management skills REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Experience in MSP or enterprise IT support ...

TeamLogic IT

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Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

Strong knowledge of Active Directory and remote desktop support * Demonstrated troubleshooting and problem-solving skills * Effective communication and customer service abilities * Solid time ...

TeamLogic IT

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Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

Strong knowledge of Active Directory and remote desktop support * Demonstrated troubleshooting and problem-solving skills * Effective communication and customer service abilities * Solid time ...

APCON

Systems Administrator

Portland, OR

Provide end user desktop support. * Performs new hire desktop/laptop/phone set up including Windows, Linux, and VMWare. * Maintains and tracks IT equipment, records, and software licensing.

New

APCON

Systems Administrator

Wilsonville, OR

Provide end user desktop support. * Performs new hire desktop/laptop/phone set up including Windows, Linux, and VMWare. * Maintains and tracks IT equipment, records, and software licensing.

Symbotic

Technical Support Engineer

OR · Remote

This role supports system stand-up, stabilization, and ongoing operations, serving as a key ... Perform and lead hands-on fixes at the desktop level, including installing and upgrading software ...

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All JobsDesktop Support JobsDesktop Support Jobs in Oregon

Desktop Support information

See Oregon salary details

$14

$24

$34

How much do desktop support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for desktop support in Oregon is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $26.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Oregon? The most popular types of Desktop Support jobs in Oregon are:
What are popular job titles related to Desktop Support jobs in Oregon? For Desktop Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Oregon look for? The top searched job categories for Desktop Support jobs in Oregon are:
What cities in Oregon are hiring for Desktop Support jobs? Cities in Oregon with the most Desktop Support job openings:
Desktop Support jobs near you

IT Support Specialist

Panthalassa

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About the Company
We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.
The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.
About the Job
We're looking for an IT Support Specialist to join our IT team to provide dedicated end-user support at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.
This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.
This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.
What You'll Do
  • Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.
  • Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
  • Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
  • Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.
  • Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
  • Manage inventory and storage of technology peripherals and equipment.
  • Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
  • Model strong customer service principles while solving problems in a technical, detail-oriented way.
  • Contribute to building scalable systems and processes to enable our help desk function.

Growth Opportunities
This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:
  • Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.
  • Automate IT workflows through scripting or building in-house tools.
  • Help architect and implement our zero trust cybersecurity framework.
  • Collaborate with the IT Manager on longer-term corporate technology strategy.
  • Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.

What We're Looking For
  • 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).
  • Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.
  • Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).
  • Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).
  • Excellent communication and customer service skills; you enjoy working directly with people to solve problems.
  • A process-oriented mindset, with attention to detail in documentation.
  • Ability to be flexible and adaptive in a fast-growing, evolving environment.
  • Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.

Bonus Points
  • Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).
  • Familiarity with scripting languages (Python, PowerShell, Bash).
  • Exposure to zero trust security models and modern identity/device management.

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.
Why Join Us?
At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.
Compensation and Benefits
If hired for this full-time role, you will receive:
  • Cash compensation of $75,000 - $95,000
  • Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.
  • A benefits package that helps you take care of yourself and your family, including:
    • Flexible paid time off
    • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
    • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
    • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
    • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
    • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
  • Relocation assistance to facilitate your move to Portland (if needed).

Location
This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

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