Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
IT Support Technician
$38 - $45/hr
Manage on site inventory and the total lifecycle of IT assets. * Procure, configure and deploy ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...
IT Support Technician
$38 - $45/hr
Manage on site inventory and the total lifecycle of IT assets. * Procure, configure and deploy ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...
Junior Helpdesk Support Technician (PT)
Canandaigua, NY · On-site
$20/hr
... the Manager of Technical Support Services. * Assists the IT area as needed in maintaining essential desktop computing services to include troubleshooting and component/peripheral repair and ...
Junior Helpdesk Support Technician (PT)
Canandaigua, NY · On-site
$20/hr
... the Manager of Technical Support Services. * Assists the IT area as needed in maintaining essential desktop computing services to include troubleshooting and component/peripheral repair and ...
IT Support Technician
Canandaigua, NY · On-site
$38 - $45/hr
Manage on site inventory and the total lifecycle of IT assets. * Procure, configure and deploy ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...
IT Support Technician
Canandaigua, NY · On-site
$38 - $45/hr
Manage on site inventory and the total lifecycle of IT assets. * Procure, configure and deploy ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...
Cad/Cam Manager
Rochester, NY · On-site
$80K - $100K/yr
Lead, support, and mentor CAD/CAM designers and digital team members * Help manage daily workflow ... Proficiency with software and platforms such as 3Shape, Exocad, Meshmixer, desktop scanners, 3D ...
Quick apply
Cad/Cam Manager
Rochester, NY · On-site
$80K - $100K/yr
Lead, support, and mentor CAD/CAM designers and digital team members * Help manage daily workflow ... Proficiency with software and platforms such as 3Shape, Exocad, Meshmixer, desktop scanners, 3D ...
CAD/CAM Manager
$80K - $100K/yr
Provide hands-on troubleshooting and technical support across platforms like 3Shape, Exocad ... Meshmixer, and desktop scanners. * Management Experience: At least 2 years of experience ...
Quick apply
CAD/CAM Manager
$80K - $100K/yr
Provide hands-on troubleshooting and technical support across platforms like 3Shape, Exocad ... Meshmixer, and desktop scanners. * Management Experience: At least 2 years of experience ...
Dental Digital CAD/CAM Manager
Rochester, NY · On-site
$80K - $100K/yr
Lead, support, and mentor CAD/CAM designers and digital team members. * Help manage daily workflow ... Proficiency with software and platforms such as 3Shape, Exocad, Meshmixer, desktop scanners, 3D ...
New
Quick apply
Dental Digital CAD/CAM Manager
Rochester, NY · On-site
$80K - $100K/yr
Lead, support, and mentor CAD/CAM designers and digital team members. * Help manage daily workflow ... Proficiency with software and platforms such as 3Shape, Exocad, Meshmixer, desktop scanners, 3D ...
New
Assistant Manager
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Batavia, NY · On-site
$99/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Batavia, NY · On-site
$99/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Mount Morris, NY · On-site
$56/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Mount Morris, NY · On-site
$56/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$1.5K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$1.5K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.5K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.5K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Desktop Support Manager information
See Rochester, NY salary details
$14.71 - $18.78
4% of jobs
$18.78 - $22.86
17% of jobs
$23.70 is the 25th percentile. Wages below this are outliers.
$22.86 - $26.93
19% of jobs
The median wage is $29.91 / hr.
$26.93 - $31.01
14% of jobs
$31.01 - $35.08
6% of jobs
$35.08 - $39.16
3% of jobs
$39.16 - $43.23
9% of jobs
$44.76 is the 75th percentile. Wages above this are outliers.
$43.23 - $47.31
6% of jobs
$47.31 - $51.38
7% of jobs
$51.38 - $55.46
7% of jobs
$55.46 - $59.53
6% of jobs
$14
$35
$59
How much do desktop support manager jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.
What does a desktop support manager do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What does a desktop support manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
What are some typical challenges faced by a desktop support manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
Is desktop support a good entry level job?
Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY?
The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Desktop Support Manager jobs in Rochester, NY?
For Desktop Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rochester, NY look for?
The top searched job categories for Desktop Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Support Manager jobs?
Cities near Rochester, NY with the most Desktop Support Manager job openings:
Part-time
Re-posted 12 days ago
Worldwide TechServices rating
4.9
Based on 6 frontline employees who took The Breakroom Quiz
215th of 224 rated it services
Job description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Qualifications
Education and Experience:
Certifications and/or Qualifications:
Skills:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Worldwide TechServices employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Worldwide TechServices
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951