Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Mount Morris, NY · On-site
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Mount Morris, NY · On-site
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Batavia, NY · On-site
$99/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Batavia, NY · On-site
$99/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$20.40 - $26/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$1.8K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
$3.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$3.2K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
Rochester, NY · On-site
$2.4K/wk
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
East Rochester, NY · On-site
$20.40/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Assistant Manager
East Rochester, NY · On-site
$20.40/hr
Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...
Service Desk Support Tech II
Rochester, NY · On-site
$21.78 - $30.53/hr
... manages progression of project implementation tasks as assigned. * Keeps abreast of current desktop ... Advanced experience supporting multiple technologies/hardware preferred * Experience working with ...
New
Service Desk Support Tech II
Rochester, NY · On-site
$21.78 - $30.53/hr
... manages progression of project implementation tasks as assigned. * Keeps abreast of current desktop ... Advanced experience supporting multiple technologies/hardware preferred * Experience working with ...
New
Site Engineer - On Site Only
Ontario, NY · On-site
... desktop and mobile device setup, management, and maintenance * Systems - server and network setup ... After-hours support as required. A mobile phone will be provided. * Some travel may be required ...
Site Engineer - On Site Only
Ontario, NY · On-site
... desktop and mobile device setup, management, and maintenance * Systems - server and network setup ... After-hours support as required. A mobile phone will be provided. * Some travel may be required ...
Desktop Support Manager information
See Rochester, NY salary details
$14.71 - $18.78
4% of jobs
$18.78 - $22.86
17% of jobs
$23.70 is the 25th percentile. Wages below this are outliers.
$22.86 - $26.93
19% of jobs
The median wage is $29.91 / hr.
$26.93 - $31.01
14% of jobs
$31.01 - $35.08
6% of jobs
$35.08 - $39.16
3% of jobs
$39.16 - $43.23
9% of jobs
$44.76 is the 75th percentile. Wages above this are outliers.
$43.23 - $47.31
6% of jobs
$47.31 - $51.38
7% of jobs
$51.38 - $55.46
7% of jobs
$55.46 - $59.53
6% of jobs
$14
$35
$59
How much do desktop support manager jobs pay per hour?
As of Jul 9, 2026, the average hourly pay for desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What Does a Desktop Support Manager Do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
What does a Desktop Support Manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Desktop Support Manager jobs in Rochester, NY? For Desktop Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Support Manager jobs? Cities near Rochester, NY with the most Desktop Support Manager job openings:
Kwik Fill rating
4.5
Based on 39 frontline employees who took The Breakroom Quiz
39th of 47 rated convenience stores
Job description
Pay Rates: Minimum Pay: $18.60 and Max Pay: $20.60 .
99 Jackson Street, Batavia, New York, #la-zipcode
Company Conformance Statements
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, contractors, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Purpose
The Assistant Store Manager shares responsibility for the store's operations with the Store Manager. Along with the District Manager and the Retail Training Department will provide support in training, including but not limited to, ensuring compliance with company policies and procedures, paperwork being completed as required, training for all associates being monitored, and state and federal training being taken and being followed.
Position Description - Essential Functions, Duties, and Responsibilities
- Manage daily activities of employees to improve sales performance.
- Assist in the training and motivation of all store personnel.
- Offer appropriate customer service.
- Greet all customers with a smile and hello.
- Suggest merchandise purchases to all customers.
- Learn and operate the cash register and additional required equipment with accuracy.
- Price, stock, and face merchandise. Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas.
- Manage product storage, maintenance, and rotation activities to avoid any damage or spoilage. At times this may entail lifting a weight of 50lbs or more to accomplish certain stocking requirements.
- Maintain the store in accordance with maintenance policies and conform to any required Health Department rules and regulations. To accomplish this, these tasks may include but are not limited to, replacing gas nozzles and hoses, changing pump filters, sweeping parking lots, picking up trash on the store property, emptying trash cans, keeping store shelves clean and stocked and fronted, and cleaning restrooms and floors.
- Following and enforcing all security and safety policies and procedures.
- Account for all shift and daily transactions.
- Always present a neat and clean appearance.
- Wears and enforces any required dress code.
- Perform other duties that may be assigned by the Store Manager or District Manager.
- Required to work at least two (2) nights per week and three (3) weekends per month.
The Assistant Manager is held responsible for all cash and inventories during the absence of the Store Manager. All overages and shortages are to be reported to the Store Manager immediately.
Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions of this position.
Required Qualifications
- Valid Driver's License
- Dependable, independent transportation that does not rely on a third party.
- A working phone number through which the Store Management and Staff can contact you.
Competencies/Skills
- Ability to multi-task
- Organizational and communication skills
Work Environment
- While performing the duties of this job, works in a typical retail convenience store setting.
Physical Demands
- Incumbents must be able to lift up to fifty pounds.
- Bending and twisting
- Standing, walking, or sitting for prolonged periods
Programs/Equipment Used
- POS/cash register experience helpful
- Adding machine
- General office equipment
- Desktop Computers/Laptop Computer and Tablets
Required Education and Experience
- High School diploma or GED equivalent.
- Prior convenience store experience is helpful but not required.
What Kwik Fill employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Kwik-Fill
Sourced by ZipRecruiter
Kwik-Fill is an established player in the petroleum industry based in Warren, PA, US. The company operates a network of gasoline and diesel fuel stations that provide automotive services to a large client base predominantly in the North-Eastern states of the US. The foundations of Kwik-Fill were laid in the year 1960 and the organization has since then made several leaps in the realm of petroleum product retailing with a pledge to offering quality products and sound customer service. Kwik-Fill's mission is rooted in the concept of continually improving their services to meet the changing needs of customers, while maintaining a commitment to the communities they serve. Over the years, Kwik-Fill has established itself as a trusted fuel source and has made notable contributions to local economies through its robust presence.
Industry
Gasoline stations and food services and drinking places
Company size
51 - 200 Employees
Headquarters location
Warren, PA, US