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Desktop Support Manager Jobs in Rochester, NY (NOW HIRING)

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$19.71 - $29.33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage and maintain inventory of company IT assets. * Troubleshoot operating system, network ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

New

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$19.71 - $29.33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage and maintain inventory of company IT assets. * Troubleshoot operating system, network ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

New

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support ... at the discretion of management to meet current business needs. Experience and education ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services ... You stay organized and manage your time well across a busy ticket queue * You're comfortable ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services ... You stay organized and manage your time well across a busy ticket queue * You're comfortable ...

L3Harris Technologies

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rochester, NY

Desktop Support Manager information

See Rochester, NY salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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For Desktop Support Manager jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,236 per year, or $35.7 per hour.

IT Support Administrator - Hybrid

Mindex

Rochester, NY • On-site

$19.71 - $29.33/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You'll Accomplish
  • Deploy, configure, and maintain end user Windows and Mac workstations.
  • Provide ongoing support to end users for hardware, software, and access-related issues.
  • Manage and maintain inventory of company IT assets.
  • Troubleshoot operating system, network, software, and application issues.
  • Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
  • Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
  • Create and maintain IT procedures, knowledgebase articles, and technical documentation.
  • Support and administer Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o SharePoint Online

o Entra ID (Azure AD)

o Microsoft Intune / Endpoint Manager

  • Support and maintain third-party business applications and services.
  • Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.
On-Call Responsibilities
  • Participate in an after-hours support rotation.
  • Respond to critical alerts, outages, and escalations according to established procedures.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
  • Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
  • Experience supporting Microsoft 365 environments.
  • Experience working with Windows operating systems and Windows Server environments.
  • Experience working with MacOS and Apple Business Manager (ABM).
  • Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
  • Experience utilizing ticketing systems and documenting technical procedures.
  • Experience supporting cloud-based platforms or managed service environments is preferred.
  • Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

Benefits

  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.