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Desktop Support Manager Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services ... You stay organized and manage your time well across a busy ticket queue * You're comfortable ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services ... You stay organized and manage your time well across a busy ticket queue * You're comfortable ...

BCC Software

QA Engineering Manager

Rochester, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Rochester, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Rochester, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Rochester, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

Lucidity Networks

System Technician

Rochester, NY · On-site

$55K - $65K/yr

Prior IT support experience, including the use of remote monitoring and management software is ... Performs desktop troubleshooting to isolate and diagnose common desktop problems. Perform high ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY

$3.2K/wk

Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rochester, NY

Desktop Support Manager information

See Rochester, NY salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
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What cities near Rochester, NY are hiring for Desktop Support Manager jobs? Cities near Rochester, NY with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
IT Tier 2 Data Center, Server and Desktop Technician

IT Tier 2 Data Center, Server and Desktop Technician

Integrated Systems

Rochester, NY • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Partial Description of Work Activities / Duties

·         Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues.

·         Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals.

·         Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required.

·         Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring.

·         Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity).

·         Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching).

·         Document work performed, maintain network/system documentation, and keep accurate asset and configuration records.

·         Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed.


Required Skills and Qualifications

·         Working knowledge of Microsoft client and server operating systems.

·         Solid understanding of TCP/IP networking concepts and troubleshooting.

·         Professional customer service skills with clear verbal and written communication.

·         Ability to prioritize and triage multiple issues while maintaining attention to detail.

·         Comfort working independently and collaboratively within a team.


Preferred Experience

·         Exposure to virtualized server environments (VMware and/or Hyper-V).

·         Exposure to NAS and SAN storage systems.

·         Experience with ticketing systems and remote support tools.

·         Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience.


Education

We will consider candidates with an associate degree and relevant experience, a bachelor’s degree, or equivalent hands-on industry experience.


Benefits (Partial List)

·         401(k) retirement plan with company match

·         Bonus system

·         Life, medical, and dental insurance

·         Vacation and paid holidays

·         Company lunches and social events


Compensation: Target salary range: $55,000 – $70,000 +incentives

Company Description

Established 43 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunities