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Desktop Support Engineer Jobs in Ontario (NOW HIRING)

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... User Support: Assist end users with issues related to hardware, software, and connectivity via ...

Magnet Forensics

Desktop Support Analyst - Ottawa

Ottawa, ON

CA$60K - CA$75K/yr

  • Medical

  • Retirement

Role Summary The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be ...

George Brown College

Desktop Engineer

Toronto, ON · On-site

Position Summary The Desktop Engineerserves as the subject matter expert for George Brown ... Support and administer the end-to-end mobile device management process using cloud tools like ...

Syntronic

IT Support Developer

Toronto, ON · Hybrid

As a frontline IT and network support engineer for our on-site projects across the Americas, you ... Provide desktop support for local office staff, including device configuration, account management ...

PolyAI

Support Engineer

Toronto, ON

Making judgments on which feature requests reach engineering, and which you can solve yourself, or with AI tooling * Translating support requests into AI prompts in the PolyAI Agent Studio

Teledyne

Desktop Systems Specialist

Waterloo, ON · On-site

CA$68K - CA$91K/yr

Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment * Troubleshoot and resolve hardware, software, operating system, and connectivity issues * Install ...

Fortinet

Technical Support Engineer

Ottawa, ON

CA$74K - CA$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Bora Pharmaceuticals

Business Support Engineer

Mississauga, ON · On-site

CA$81K - CA$101K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General Description The Business Support Engineer within the Pharmaceutical Development Solutions (PDS) team supports the Business Development team to secure additional business by providing ...

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON

CA$74K - CA$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

KeyData Cyber

CyberArk Support Engineer

Toronto, ON · Remote

If you're ready to grow your career alongside some of the industry's best, come join us -- you're key to our success We are looking for a CyberArk Support Engineer to join KeyData's Delivery Services ...

Nasdaq

  • Medical

  • Life

  • Retirement

  • PTO

As a Support Engineer reporting to the AVP - Software Engineering, you'll play a critical role in ensuring seamless client implementations, maintaining production systems, and delivering enhancements ...

New

Miratech

  • Medical

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...

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Showing results 1-20

All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Ontario

Desktop Support Engineer information

See Ontario salary details

$15

$28

$44

How much do desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support engineer in Ontario is $28.92, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $32.93 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
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For Desktop Support Engineer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer jobs in Ontario look for?

The top searched job categories for Desktop Support Engineer jobs in Ontario are:

What are popular job titles related to Desktop Support Engineer jobs in ON?

For Desktop Support Engineer jobs in ON, the most frequently searched job titles are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,145 per year, or $28.9 per hour.

Senior Desktop Engineer

GEI Consultants

Guelph, ON • Hybrid

CA$40 - CA$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

GEI Consultants rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

282nd of 449 rated engineering

Job description

Description

Your role at GEI. 
 
The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.
 
Essential Responsibilities & Duties 
  • User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
  • Ticket Queue Management: Assign tickets to appropriate staff as they come in.
  • Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
  • Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
  • User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
  • Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
  • Mobile Devices: Help set up and support mobile phones and smart devices.
  • Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
  • Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
  • Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
  • Other Duties: Perform additional IT support tasks as assigned.
Preferred Qualifications
  • Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.
  • Experience: 
    • 1–3 years of experience in desktop or helpdesk support.
    • Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
    • Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
    • Experience with imaging Intune or MDT.
    • Familiar with Dell computers is a plus.
  • Technical Profeiciency:
    • Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
    • Strong communication and interpersonal skills.
    • Strong hardware and software troubleshooting skills.
    • Problem-solving mindset with attention to detail.
    • Familiar with CrowdStrike Endpoint Protection is a plus.
    • Familiar with Airlock Digital application control.
    • Willingness to learn and grow in a team environment.
    • Ability to follow procedures and provide consistent support.
Preferred Certifications (not required but beneficial)
  • CompTIA A+, Network+, and/or Security+
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • ITIL Foundation
We are GEI. 
 
Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.  
 
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.  
 
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.
 
Employee-owned. Employee-focused.  
 
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.  Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.
 
GEI’s Total Rewards Package Includes 
  • Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
  • Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
  • Well-Being Program and Paid Parental Leave
  • Commuter Benefits
  • Hybrid Work Schedules and Cell Phone Stipends
  • GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
  • Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
  • Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
  • Paid Holidays and Generous Paid Time Off Program
  • Rewards and Recognition
  • GEI-Funded Profit Sharing and 401(k)
  • Opportunity to be an Owner and Shareholder (Learn more here)
  • A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
  • And More…
PHYSICAL REQUIREMENTS 
WORK ENVIRONMENT 
  
  
  
Functional Demands:    
 
 
 
 
Sedentary
x 
Light
 
Medium
Other
 
 
Activity Level Throughout Workday (check one per row) 
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
 
 
x 
 
Standing
 
x 
 
 
Walking
x 
 
 
 
Climbing
 
 
 
x 
Lifting (floor to waist level) (in pounds)
x 
 
 
 
Lifting (waist level and above) (in pounds)
x 
 
 
 
Carrying objects
x 
 
 
 
Push/pull
x 
 
 
 
Twisting
x 
 
 
 
Bending
x 
 
 
 
Reaching forward
x 
 
 
 
Reaching overhead
x 
 
 
 
Squat/kneel/crawl
x 
 
 
 
Wrist position deviation
 
x 
 
 
Pinching/fine motor skills
x 
 
 
 
Keyboard use/repetitive motion
 
 
x 
 
Taste or smell (taste=never)
 
 
 
x 
Talk or hear
 
 
x 
 
Accurate 20/40 
Very Accurate 20/20 
Not Applicable
Near Vision
 
x 
Far Vision
 

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