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Desktop Support Associate Jobs in Texas (NOW HIRING)

Randstad Digital

Desktop Technician

Austin, TX · On-site

$24 - $28/hr

Associates responsibilities: Deliver responsive Level 2 desktop support for end users, providing timely troubleshooting, resolution, escalation, and follow-up for technical issues. Diagnose and ...

MSCCN

Level 2 Desktop Support - Tomball, TX

Tomball, TX · On-site

$45K - $60K/yr

We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an ... Associate's degree, technical certifications in computer science, electrical engineering or ...

Avcend

TSG Support Technician With Driving

Midland, TX · On-site

$32.55/hr

Associate's degree in Computer Science (Bachelor's preferred). * CompTIA A+ Certification (Required). * Experience in desktop/technical support. * Strong hardware and software troubleshooting skills.

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

... associates * Provision, configure, and maintain desktop computers, laptops, mobile devices ... Support voice-picking devices and warehouse management system (WMS) client software as needed

Avcend

TSG Support Technician With Driving

Coppell, TX · On-site

$27.65/hr

Associate's degree in Computer Science (Bachelor's preferred). * A+ Certification required. * Experience with desktop support, hardware/software troubleshooting, and IT support. * Proficiency in ...

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

Associate's degree in Computer Science, Information Technology, or a related field preferred * 10+ years of experience supporting enterprise desktop environments with increasing technical ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

... desktop support solving technical problems that arise within our user community. This position ... Associate's degree in a related field. MCSE or other technical certification is preferred but may ...

CoreCivic

Technology Support Specialist

Dilley, TX · On-site

$23.68/hr

Graduate from an accredited college or university with an Associate's degree in Computer Science or related technology field is required. * Two years of experience in desktop support is required.

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Texas

Desktop Support Associate information

See Texas salary details

$14

$21

$29

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Texas is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Texas?

The most popular types of Desktop Support jobs in Texas are:

What cities in Texas are hiring for Desktop Support Associate jobs?

Cities in Texas with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,555 per year, or $21.9 per hour.

Desktop Technician

Randstad Digital

Austin, TX • On-site

$24 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

job summary:

We are looking for a Desktop Technical for a client of ours in Austin, Tx.


location: 405 Colorado Street Suite 1500, Texas
job type: Contract
salary: $24 - 28 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:

Deliver responsive Level 2 desktop support for end users, providing timely troubleshooting, resolution, escalation, and follow-up for technical issues.


Diagnose and resolve hardware, software, operating system, VDI, Citrix, login, performance, BitLocker, email, softphone, Zoom or Slack issues.


Support new-hire onboarding, equipment provisioning in Intune (laptop and mobile devices), asset tracking, device setup, and user orientation to ensure a smooth onboarding experience.


Troubleshoot basic LAN/WAN connectivity, network access, wireless, performance, DNS, DHCP, TCP/IP, and Active Directory-related issues.


Support the adoption and training of AI tools, including Copilot, Claude, Zoom AI, and similar platforms, across a diverse user base with varying levels of familiarity, while integrating AI capabilities into daily support operations.


Maintain accurate incident, request, asset, and troubleshooting documentation in ServiceNow and other approved support tools.


Coordinate with internal technology teams, vendors, and warranty providers, including HP/ Poly, Dell, and other hardware support partners, to complete repairs and replacements.


Assist with project coordination, site support activities, technology deployments, process documentation, and knowledge sharing across the support team.


Communicate professionally with end users, peers, support teams, and leadership through clear verbal, written, and presentation skills.


Prioritize workload effectively, manage competing requests, work under pressure, and meet deadlines in a fast-paced support environment.


Participate in rotational shifts or extended coverage schedules as needed to support business operations and provide reliable coverage.


Install, configure, upgrade, and support desktop software, peripherals, printers, scanners, cabling, network interfaces, and end-user devices.


qualifications:

- Maintain a professional demeanour and communicate in a respectful, collaborative, and service-focused manner.


- Follow direction, remain engaged and productive, and adapt to changing business needs, priorities, and expectations.


- Collaborate effectively with colleagues across the organization and contribute to a positive team environment.


- Maintain punctual, regular, and reliable attendance.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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