1

Desktop Support Associate Jobs in Killeen, TX (NOW HIRING)

Provide support and maintenance for existing software applications/products. * Work with ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

Provide support and maintenance for existing software applications/products. * Work with ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

Desktop Support Associate information

See Killeen, TX salary details

$14

$21

$28

How much do desktop support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support associate in Killeen, TX is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Killeen, TX?

The most popular types of Desktop Support jobs in Killeen, TX are:

What cities near Killeen, TX are hiring for Desktop Support Associate jobs?

Cities near Killeen, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Killeen, TX as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,710 per year, or $21 per hour.

Software Engineer II - Desktop

Loram

Georgetown, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Loram rating

6.2

Company rating: 6.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

229th of 278 rated repair and maintenance companies


Job description

This post is also available in: Portuguese (Brazil)
DESCRIPTION
Job Title: Engineer II, Software
FLSA Status: Exempt
Department: Engineering
Reports to: Senior Manager, Software Engineering
GENERAL DESCRIPTION / PURPOSE:
The Engineer II, Software position is responsible for the design and development of innovative software solutions in a challenging hi tech engineering environment.
ESSENTIAL JOB FUNCTIONS:
Analysis
  • Analyzes software and data requirements to determine feasibility of design within time and cost constraints.
  • Consults with engineers, data analysists and other IT specialists to determine system specifications to meet the functional and performance requirements.
  • Communicate concepts, recommendations, and solutions effectively with customers as well as management, verbally and in written format.

Design & Development
  • Architects, designs, develops software for desktop solutions to meet customer/product requirements.
  • Develops and implements procedures and documentation for software system testing, validation, and training.
  • Must have strong analytical and problem-solving skills.

Testing, Installation, & Commissioning
  • Coordinate testing, installation, and commissioning of software at customer sites.

Maintenance & Support
  • Provide support and maintenance for existing software applications/products.
  • Work with stakeholders including the Operations, Engineering and Data teams to support specific software and data reporting/visualization needs.
  • Must have excellent communication skills with the ability to communicate effectively with customers as well as management.

Technical Leadership
  • Ability to lead projects and provide technical oversight to a team of developers.

This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: BS in Computer Science, Computer Engineering, or related Engineering discipline
Experience/skills: 4 + years of Software Design and Development, Object Oriented Analysis/Design & GUI development, 4+ years of full stack .NET Framework with C# and WPF/Windows Forms. 4+ years of MS SQL databases and other relational database concepts.
*8+ years combination of education and experience in software engineering
PREFERRED QUALIFICATIONS:
Education: MS in Computer Science, Computer Engineering, or related Engineering discipline
Experience/Skills: Familiarity with Entity Framework. MVVM or other established design patterns.
PRE-EMPLOYMENT REQUIREMENTS:
This position requires successful completion of:
  • A nationwide, federal, and state criminal background check will be conducted. Up to a seven-year history will be considered, including incarceration or court supervision. Findings will be reviewed relative to the position requirements.
  • The subject's name must correspond to their Social Security number and date of birth.
  • Current and prior relevant employment experience will be verified to confirm the candidate meets the minimum required years of experience for the position.
  • Post-secondary education at the associate degree level or higher will be verified, including degree(s) earned and dates of completion.
  • Must possess and maintain a valid driver's license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram's Driving Policy
  • All applicants must successfully pass a pre-employment drug. Employees in safety-sensitive positions are subject to random, reasonable suspicion, and post-incident drug and/or alcohol testing in compliance with federal regulations and company policy. Corporate non safety applicants are subject to drug test.

This position is not eligible for Visa Sponsorship.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Up to 15 % travel including international, using any method of transportation.
  • Ability to apply high levels of cognitive, analytical, retention and reasoning.
  • Excellent communication skills used within any social context.
  • Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
  • Can see up close, distances, colors and has use of peripheral vision and depth perception.
  • Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.
  • Must be able to lift up to 30 lbs.

Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil's anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India's Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia's Fair Work Act 2009 and applicable state and territory legislation, and Canada's human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $81,300-$121,800
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems - ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world - and builds the future of rail.

What Loram employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom