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Desktop Support Associate Jobs in Grand Prairie, TX

Pyramid Consulting, Inc

Desktop Support Analyst

Irving, TX · On-site

$21.50 - $29/hr

Job Summary : Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a ... • Associates degree in the IT field or equivalent work experience required Preferred : • ...

Avcend

TSG Support Technician With Driving

Coppell, TX · On-site

$27.65/hr

Associate's degree in Computer Science (Bachelor's preferred). * A+ Certification required. * Experience with desktop support, hardware/software troubleshooting, and IT support. * Proficiency in ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

... desktop support solving technical problems that arise within our user community. This position ... Associate's degree in a related field. MCSE or other technical certification is preferred but may ...

cohires

Field Service Administrator

Dallas, TX · On-site

Associates degree in computer science or equivalent experience preferred MCSA, A+, Net+ certifications preferred 2+ yrs experience desktop support Advanced knowledge of Windows 2000/XP and PC/Server ...

PDS Health

Technician II, Service Desk

Irving, TX · On-site

Hands-on familiarity with configuring and supporting common IT hardware and software, including desktops, laptops, mobile devices, and printers. Preferred * Associate's Degree (AA) degree in ...

New

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

... • Associate or Bachelor's Degree in Computer Science, Information Systems or related field ... MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Grand Prairie, TX

Desktop Support Associate information

See Grand Prairie, TX salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Grand Prairie, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.41 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Grand Prairie, TX?

The most popular types of Desktop Support jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Desktop Support Associate jobs?

Cities near Grand Prairie, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,284 per year, or $22.3 per hour.

Desktop Support Analyst

Pyramid Consulting, Inc

Irving, TX • On-site

$21.50 - $29/hr

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and resolving service tickets in a timely manner.
Responsibilities:
• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.
Qualifications:
Required:
• 3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
• 3-5 years of experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Associates degree in the IT field or equivalent work experience required
Preferred:
• Experience working in At Your Service
• Technical certifications such as Comptia A+, Comptia Net+ desired
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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