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Desktop Support Associate Jobs in Grand Prairie, TX

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

... desktop support solving technical problems that arise within our user community. This position ... Associate's degree in a related field. MCSE or other technical certification is preferred but may ...

BravoTech

Sr Lead, Endpoint Engineering & Support

Irving, TX · On-site

$95K - $125K/yr

Lead endpoint support operations for corporate and branch users, ensuring timely resolution of ... Microsoft certifications such as Modern Desktop Administrator or Endpoint Administrator Associate.

9264

Technical Support Specialist I

Dallas, TX · On-site

You will ensure the desktop environment complies with UT Southwestern Information Security ... Education Associate's Degree in related field or Bachelor's Degree in related field. JOB DUTIES

New

cohires

Field Service Administrator

Dallas, TX

Associates degree in computer science or equivalent experience preferred MCSA, A+, Net+ certifications preferred 2+ yrs experience desktop support Advanced knowledge of Windows 2000/XP and PC/Server ...

PDS Health

Technician II, Service Desk

Irving, TX · On-site

$27.50/hr

Hands-on familiarity with configuring and supporting common IT hardware and software, including desktops, laptops, mobile devices, and printers. Preferred * Associate's Degree (AA) degree in ...

PDS Health

Technician II, Service Desk

Irving, TX · On-site

Hands-on familiarity with configuring and supporting common IT hardware and software, including desktops, laptops, mobile devices, and printers. Preferred * Associate's Degree (AA) degree in ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

... • Associate or Bachelor's Degree in Computer Science, Information Systems or related field ... MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent ...

Methodist-Health-System

HELP DESK ANALYST

Dallas, TX · On-site

$52 - $68/hr

... • Associate or Bachelor's Degree in Computer Science, Information Systems or related field ... MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent ...

GuideIT

Sr. Deskside Support Analyst

Fort Worth, TX · On-site

$21 - $28/hr

Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience ... Ability to mentor Jr Deskside Support associates EDUCATION & CERTIFICATIONS * High school diploma ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Grand Prairie, TX

Desktop Support Associate information

See Grand Prairie, TX salary details

$15

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$30

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Grand Prairie, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.41 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Grand Prairie, TX?

The most popular types of Desktop Support jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Desktop Support Associate jobs?

Cities near Grand Prairie, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,284 per year, or $22.3 per hour.

IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Industries

Dallas, TX • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 4 days ago

Austin Industries rating

7.4

Company rating: 7.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 8,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.
Austin Industries has an outstanding opportunity for an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters, offices, and jobsites of all Austin operating companies. They'll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.
Responsibilities:
  • Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration
  • Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues
  • Responds to telephone calls, emails and ticket requests for technical support
  • Software and hardware installations, updates and troubleshooting
  • Audio/video conference setup and support
  • Printer/scanner setup and support
  • Document, track and monitor the problems to ensure a timely resolution
  • Assist Asset department with imaging of new and upgraded equipment
  • Track, document recurring problems, and recommend corrective actions to the appropriate IT team
  • Additional duties as assigned

Qualifications:
  • An associate degree in computer technology, information systems, or related field preferred but not required
  • 2+ years of experience in computer technology support or related area
  • Azure Fundamentals Certificate preferred
  • Knowledge of commonly-used concepts, practices, and procedures within field
  • Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
  • Ability to work in a fast-paced, deadline driven environment

Requirements:
  • Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule
  • Be available to travel to jobsites at least once every quarter
  • Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Benefits & Compensation
We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to https://www.austin-ind.com/our-company/100-employee-owned.
Austin Industries is an Equal Opportunity Employer.
See the "Know Your Rights" poster available in English and Spanish.
About Austin Industries
Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.
To learn more about our history, culture and operations, visit us at www.austin-ind.com.
No Third-Party Inquiries Please
This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (i.e., payment must be required pursuant to the terms of a written agreement).
Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.
Accessibility Note
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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