ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Grand Prairie, TX

GuideIT

Sr. Deskside Support Analyst

Fort Worth, TX · On-site

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience ... Ability to mentor Jr Deskside Support associates EDUCATION & CERTIFICATIONS * High school diploma ...

GuideIT

Sr. Deskside Support Analyst

Fort Worth, TX · On-site

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience ... Ability to mentor Jr Deskside Support associates EDUCATION & CERTIFICATIONS * High school diploma ...

The Reynolds and Reynolds Company

Proton IT Helpdesk

Dallas, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT Helpdesk/Desktop Support role required; IT certifications or technical education required ... associates with the right balance between work and family. We offer a comprehensive benefits ...

Executive Software Guild

Desktop Engineer

Dallas, TX · On-site

: Required Qualifications Associate or bachelor s degree in information technology, Computer Science, Engineering, or equivalent experience 2 5 years of experience in onsite or field technical support ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

Exeter Finance

Senior Service Desk Specialist

Irving, TX · On-site

$31 - $42.95/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or ... Minimum 3-5 years of experience in Service Desk, desktop support, or executive technical support ...

Maverick Power

Help Desk Specialist II

Garland, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ... Associate or bachelor's degree in information technology, Computer Science, or a related field is ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Grand Prairie, TX

Desktop Support Associate information

See Grand Prairie, TX salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Grand Prairie, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.41 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Grand Prairie, TX?

The most popular types of Desktop Support jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Desktop Support Associate jobs?

Cities near Grand Prairie, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,284 per year, or $22.3 per hour.

Sr. Deskside Support Analyst

GuideIT

Fort Worth, TX • On-site

$21 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 hours ago

Job description

ABOUT THE ROLEThis technology support position requires teamwork, communication, and a passion for working directly with end users. The end user/deskside support technician will work with cross-functional teams at an onsite customer facility. This is a VIP heavy environment which requires a strong emphasis on professionalism, competence, and timely responsiveness. Only local candidates will be considered.PRIMARY DUTIES
  • Provide direct End-User Computing support for users at all offices and remote sites. Provide outstanding customer support to End Users on all information systems used.
  • Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools.
  • Deliver Service Desk ticketing, client response, and troubleshooting.
  • Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring. 
  • For VIP users, proactively communicate and deliver support at outstanding levels
  • Perform Mobile Device Management, and Administrate Directory Services as assigned
  • Facilitate & maintain an accurate & ready IT Asset Inventory at major offices
  • Support Infrastructure, Application, and Security Maintenance & Projects as required
  • On-call flexibility
QUALIFICATIONS & REQUIRED SKILLS
  • Min. 6 years of direct customer IT support
  • Ability to adapt to new technology as it is introduced into the environment
  • Windows 11
  • Ability to troubleshoot hardware/software issues on laptops and desktops
  • Cisco phone experience
  • Basic audio/visual experience
  • Basic Active Directory experience
  • Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks. 
  • Applies strong technical skills, effective communication skills, and is responsive to customer needs. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • Ability to communicate and support users at the executive level 
  • Willing to take on responsibilities for projects
  • Ability to travel to remote locations for annual support
  • Ability to mentor Jr Deskside Support associates
EDUCATION & CERTIFICATIONS
  • High school diploma and/or GED certificate required
  • Some college or college degree preferred
  • Microsoft Certified Professional (MCP) certification is preferred
  • CompTIA A+ Certification is preferred
POSITION LOCATION & OTHER REQUIREMENTS
  • On site (Fort Worth, TX)
  • Dress Code: professional office attire
  • Provide on-call support if required outside of business hours
  • Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.
  • Frequent overhead reaching and bending/crouching.

Benefits
  • GuideIT offers competitive pay, performance-based bonuses, and 401K with match.  Health, dental and vision insurance coverage, paid holidays, and paid time off for full-time employees. 

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

Powered by JazzHR

8LYmdruSDe