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Desktop Support Associate Jobs in Texas (NOW HIRING)

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Desktop Support Specialist

Irving, TX · On-site

Looking for Jr level Desktop Support Engineer that is looking to grow with an organization. Someone ... Associate's Degree in Business Administration or a related field from an accredited college or ...

CyrusOne

Associate Desktop Engineer

Dallas, TX · On-site

The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and ...

Oscar Health

Associate Desktop Engineer

Dallas, TX · On-site

The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and ...

Service Global, Inc

Desktop EUC L1

Frisco, TX · On-site

$19 - $24/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

AA2IT

Desktop Support Technician - Houston, TX

Houston, TX · On-site

$19.25 - $24.50/hr

AA2IT is a company seeking a Desktop Support Technician to provide technical support and ... with customers and associates. • Interacts with customers, responding to routine technical ...

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How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Texas is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $23.08 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Texas?

The most popular types of Desktop Support jobs in Texas are:

What cities in Texas are hiring for Desktop Support Associate jobs?

Cities in Texas with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,555 per year, or $21.9 per hour.

Desktop Support Technician I

Howard Energy Partners

San Antonio, TX

$17.75 - $22.50/hr

Full-time

Posted 6 days ago

Job description

The Desktop Support Technician I is the first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT and A/V problems. They provide technical support to end-users, troubleshoot hardware and software issues, install, and configure software, and maintain accurate records of all support activities.

Duties/Responsibilities:

  • Under general direction from the Service Desk Supervisor, this position is responsible for assisting with tasks related to desktop support, administration of the related endpoints, and other duties as assigned.
  • Supports, troubleshoots, and administers PC hardware. 
  • Assists with the deployment, maintenance, support, upgrade, and inventory tracking of IT assets including desktops, laptops, and tablets. 
  • Provides initial technical assistance and user support to all employees on issues regarding HEP provided devices, OS, and core business applications.
  • Creates user accounts and assign licenses for the domain and other supporting applications used across HEP. 
  • Responds to and investigates reported phishing attempts; works with Cyber Security to determine whether the threat is legitimate and if action must be taken.
  • Receives and responds to incoming calls and/or tickets to solve desktop problems within the assigned SLA.
  • Uses the IT help desk ticketing system to thoroughly document all actions taken for all incidents and requests.
  • Creates and maintains documentation for processes and procedures.
  • Supports AV for live events and setup/maintain conference rooms for new and existing sites. 
  • Positions will be required to travel to remote locations as needed for troubleshooting or preventative maintenance with the possibility of overnight stay. 
  • Participates in the mandatory on-call rotation for after hours and weekend incidents. 
  • Performs other related duties as assigned. 

Required Skills/Abilities:

In-depth knowledge of the following:

  • MS Windows Operating systems, including troubleshooting, administration, maintenance, OS management, and image creation.
  • Computer peripherals and connections.
  • Common desktop applications and MS productivity applications.
  • O365 administration and other related admin centers. 
  • Configuring VOIP phones and assigning user licenses, as needed. 
  • A/V equipment with the ability to set up and support live events, as needed.
  • Creating, maintaining, and documenting scripts to assist the Service Desk in automating tasks.
  • Multiple IT departments, including Systems, Networking, and Enterprise Applications.

Education and Experience:

  • Associate’s degree in an information technology field or 2+ years of experience in lieu of degree 

Certifications:

  • Industry standard certifications preferred

Physical Demands and Hazards for Office Employees:

This position requires prolonged periods of sitting, frequent computer use, occasional lifting of office supplies, and may involve travel. 

Thank you for your interest in Howard Energy Partners, an equal opportunity employer. If you need additional information, have questions, or need accommodations, please reach out to the Human Resources department at 210-298-2222.

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