Desktop Intern Jobs (NOW HIRING)

Description The Department: Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. The Position: Customer Engagement Intern II Support SVP Customer Engagement Program administrative duties as assigned Research and report out on a variety of topics as assigned Attend Customer Engagement related events in the community to promote SVP's customer programs Track existing customer program efforts Participate in internal planning meetings and customer working groups Educational Outreach Intern II/III Assist with educational outreach on energy efficiency, renewable energy, building electrification, transportation electrification, and financial assistance programs.

Participate in community events. Work with high school students on student grant program. Assist with after school energy education program with Santa Clara Unified School District.

Target outreach to income-qualified customers to increase enrollment in Financial Rate Assistance Program. In-person outreach to property management companies regarding programs that will benefit Santa Clara residents in multifamily housing. Prepare and deliver public presentations to school-age children and adults on a variety of topics related to energy efficiency, electrification and renewable energy.

Assist with rebate application processing and investigate high bill complaints. Research on various energy-related topics. Assist with data analysis to identify target markets for increasing customer program participation.

Other duties as assigned. Required: Knowledge of Microsoft suite (Word, Excel and PowerPoint); Good communication skills; A valid driver's license. System Support Intern II/III We are looking for a proactive self-starter who is eager to apply the skills they are learning, while learning new skills and concepts in a practical environment.

The Desktop Technical Intern position provides an opportunity to gain hands-on experience in troubleshooting and supporting desktop systems, mobile devices, applications/software, and network-related issues. You will assist with day-to-day desktop support activities and collaborate with the IT team to maintain smooth operations of IT services within the organization Help with the imaging and deployment of desktops, laptops, and mobile devices (Windows, iOS, etc.). Provide level 1 technical support for end-user devices, software, and peripherals

Assist in troubleshooting and resolving technical issues related to computers, printers, and other office devices. Assist in managing software updates, patches, and system backups. Provide remote and on-site support to employees for IT-related issues.

Maintain accurate documentation of support requests, resolutions, and system configurations. Work on special projects to help improve the System Support Group Operations Collaborate with the IT team to perform regular hardware and software inventory checks. Monitor the performance and security of desktops, and suggest improvements as needed.

Learn and apply best practices for IT security and troubleshooting. Education: Currently pursuing or recently graduated with a certificate, or degree in Information Technology, Computer Science, or related field Knowledge and Skills: Basic knowledge of desktop and mobile device operating systems (Windows, IoS) and familiarity with common office software (Microsoft Office, Adobe). Strong troubleshooting skills with an ability to work with both hardware and software issues.

Knowledge of networking basics (TCP/IP, DNS, DHCP, VPNs) is a plus. Strong communication and interpersonal skills with a customer-focused attitude. Ability to work in a team environment and independently when required.

Enthusiasm and drivee to learn and improve technical knowledge. Prior internship or experience in IT support is a plus but not required. Operations, System Expansion, or Asset Management Intern II/III Intern positions would directly support engineering activities in the City's Electric Engineering Department, Silicon Valley Power.

Interns would have the ability to support a number of electric Capital Improvement Projects throughout various project stages including data gathering, requests for proposals, design, construction, and close out. Projects and assignments range in complexity and size from new services, customer growth (including data centers), and system maintenance and growth for distribution, transmission, substations, and receiving stations. Assist with ACAD electrical drawing changes; Assist with Electrical Sub-station Equipment maintenance; Assistance with research and creation of standards and specifications; Organize file folders and project directories; Assist in review of Public Works specifications and bids; Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitizing engineering documents and records; Research past projects to create historical cost sheets for further cost estimates; Assist in close out portion of projects to cleanup files for archiving; Assist with electrical load research; Assist with renewable power records and mapping.

Attend project design and construction meetings and create meeting minutes; Prepare meeting agendas; Track procurement efforts for owner procured materials as well as drawing deliverables; and, Other duties as assigned. Compliance Intern II/III Intern positions would directly support the Electric Program Managers in the City's Electric Compliance Division, Silicon Valley Power. Interns would have the ability to work on projects and assignments that support various regulatory Environmental, Health, and Safety programs.

Safety - Safety Audits & Inspections: Assist the Electric Program Manager (EPM) of Safety & Compliance with conducting safety audits and inspections for compliance and hazards. Training Support: Assist EPM Safety & Compliance with developing and delivering safety training materials. Data & Compliance: Collecting, analyzing, and reporting safety data, incident trends, and compliance metrics.

Hazard Management: Participating in risk assessments, identifying hazards, and helping implement controls. Program Development: Assisting EPM Safety & Compliance with the review, updating and creating health and safety programs. Staff Support: Working with SVP staff to ensure compliance requirements are met.

Other duties as assigned. Environmental - Assist EPM of Environmental Compliance with tasks including, but not limited to: Routine audits and inspections; Drafting reports, memorandums, guidesheets, and presentations; Reviewing analytical data and updating logs; Filing regulatory documents and reports per recordkeeping requirements. Required: Knowledge of Microsoft suite (Word, Excel and PowerPoint); Good communication skills; A valid driver's license; Enrolled in a relevant Environmental, Health, and Safety or similar major.

Transmission & Distribution Intern II/III The Transmission and Distribution Division is responsible for the maintenance and construction of the SVP electric network consisting of over 580 miles of overhead and underground circuits. The Transmission and Distribution Division is currently overhauling processes for asset management, system inspections and work management. Support with general implementation of SVP initiatives such as ARCOS.

Provide assistance with data entry and quality assurance (QA) tasks, including work order QA and reconciliation of various operational databases to ensure accuracy and consistency. Help maintain asset inventories, track equipment condition and location. Assist with other duties as needed.

Required Qualifications Proficient in Excel Desired Qualifications GIS user a plus Preferred knowledge in electrical theory Cybersecurity/Windows Server Intern II/III We are looking for a proactive self-starter who is eager to apply the skills they are learning while gaining hands-on experience in a practical utility technology environment. The Cybersecurity / Windows Server Intern position provides an opportunity to support day-to-day infrastructure, cybersecurity, vulnerability management, endpoint security, and systems administration activities within Silicon Valley Power's System Support Group. The intern will assist with vulnerability management, remediation coordination, endpoint detection and response support, Windows Server administration, documentation, patch tracking, and operational cybersecurity activities.

This position is intended for a student pursuing Information Technology, Cybersecurity, Computer Science, Computer Information Systems, Network Administration, or a related field. Assist with vulnerability management activities, including reviewing vulnerability scan results, validating findings, organizing remediation data, and helping track remediation status. Support vulnerability remediation efforts by helping identify affected systems, document responsible owners, track corrective actions, and follow up on outstanding remediation items.

Assist with prioritizing vulnerabilities based on severity, exploitability, affected asset criticality, exposure, and operational impact. Help maintain vulnerability management dashboards, spreadsheets, tickets, reports, and status summaries for management and technical teams. Assist with patch management tracking for Windows servers, endpoints, applications, and infrastructure systems.

Support remediation documentation by recording before-and-after status, remediation steps, exceptions, compensating controls, and closure evidence. Assist with the Endpoint Detection and Response replacement project, including endpoint inventory validation, deployment tracking, agent status review, testing coordination, and documentation. Help compare endpoint security coverage before and after EDR deployment, including systems missing agents, systems with unhealthy agents, and systems requiring follow-up.

Assist with EDR-related operational tasks such as reviewing deployment status, documenting alerts, organizing endpoint groups, and supporting issue tracking under supervision. Support Windows Server administration tasks, including basic server health checks, inventory review, documentation, and operational support. Assist with Active Directory-related tasks, including user, group, computer object, and organizational unit documentation and cleanup under supervision.

Support endpoint and server patching activities, software updates, and system maintenance tracking. Assist with cybersecurity documentation, including system inventories, network diagrams, asset lists, access control documentation, vulnerability remediation records, and standard operating procedures. Help review and organize security-related logs, alerts, reports, and tickets under the direction of senior staff.

Assist with endpoint security tools, antivirus/EDR status reviews, and basic troubleshooting. Support backup verification documentation and assist with tracking backup status for servers and critical systems. Assist with system hardening efforts using approved standards, checklists, and configuration guidance.

Help maintain accurate documentation of support requests, resolutions, system configurations, remediation actions, and security-related activities. Assist with special projects related to cybersecurity, vulnerability management, EDR replacement, Windows Server support, infrastructure modernization, compliance readiness, and operational improvements. Learn and apply IT security, troubleshooting, vulnerability remediation, and documentation best practices.

Perform other duties as assigned. Education: Currently pursuing or recently graduated with a certificate, associate degree, bachelor's degree, or graduate degree in Cybersecurity, Information Technology, Computer Science, Computer Information Systems, Network Administration, or a related field. Knowledge and Skills: Basic knowledge of cybersecurity concepts such as vulnerability management, remediation tracking, patching, least privilege, MFA, endpoint protection, logging, phishing, and incident response.

Familiarity with vulnerability scanners, vulnerability reports, CVEs, CVSS scores, patch status, remediation workflows, or risk-based prioritization is desirable. Familiarity with endpoint security tools, antivirus platforms, EDR/XDR concepts, endpoint agents, alert triage, and deployment tracking is desirable. Basic knowledge of Windows desktop and Windows Server operating systems.

Familiarity with Microsoft 365, Active Directory, Group Policy, DNS, DHCP, file permissions, and general systems administration concepts is desirable. Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, and network troubleshooting is a plus. Familiarity with PowerShell, scripting, automation, reporting, or data cleanup is a plus.

Familiarity with cybersecurity frameworks, compliance standards, or utility/critical infrastructure environments is desirable but not required. Strong troubleshooting skills and willingness to learn both hardware and software support. Strong written and verbal communication skills.

Ability to document work clearly and accurately. Ability to organize technical data, track open items, and follow up on assigned tasks. Ability to work both independently and in a team environment.

Customer-focused attitude and ability to interact professionally with technical and non-technical staff. Prior internship, help desk, cybersecurity lab, vulnerability management, Windows Server, networking, or IT support experience is a plus but not required. Required Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.

Good communication skills. Strong attention to detail. Ability to organize and track technical information.

A valid driver's license. Desired Experience Coursework, certification, lab experience, or hands-on exposure in one or more of the following areas is desirable: Vulnerability management Vulnerability remediation tracking Endpoint Detection and Response tools Endpoint security Patch management Cybersecurity operations Windows Server administration Active Dire...