Requisition ID: 20348
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- 401(k) plan with employer matching
- Access to a recreation and fitness facility
- Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary
SRP is seeking a motivated College Intern to support our teams while gaining hands-on experience in a collaborative, mission-driven environment. This internship offers students the opportunity to apply classroom knowledge to real-world projects that support SRP's commitment to delivering reliable, sustainable water and power services. Interns will work closely with experienced professionals, contribute to meaningful work, and develop technical and professional skills relevant to their field of study. The role is designed to foster learning, teamwork, and innovation while providing exposure to SRP's operations and culture. This is an excellent opportunity for students who are eager to learn, grow, and make an impact while exploring a future career with SRP.
The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.
What You'll Do
The selected candidate will:
• Monitor an email box, and create tickets to track and route requests in a timely manner
• Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone or via email and determine appropriate course of problem escalation asrequired.
• Complete basic tasks within the Learning Management System
• Support team on miscellaneous tasks as needed
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications
Preferred Requirements include familiarity with the following
• Microsoft Office (Word), Outlook, Excel
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
The Student Intern Program requires participants to work a minimum of 15 hours per week and up to a maximum of 40 hours per week. Scheduled hours may vary based on departmental needs and hiring manager's discretion, provided hours worked remain within the 15-40 hour weekly range.
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.
