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Desk Support Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support VIP guest and candidate arrivals to ensure a seamless experience * Answer and direct ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support VIP guest and candidate arrivals to ensure a seamless experience * Answer and direct ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support VIP guest and candidate arrivals to ensure a seamless experience * Answer and direct ...

Acadia Healthcare

Office Assistant Part-Time

Raleigh, NC · On-site

$16.25 - $21.50/hr

Skilled in answering phones, greeting patients, and providing front-desk support * Experience with billing processes, patient check-in, and appointment scheduling * Proficient with computer systems ...

Acadia Healthcare

Office Assistant Part-Time

Raleigh, NC · On-site

$16.25 - $21.50/hr

Skilled in answering phones, greeting patients, and providing front-desk support * Experience with billing processes, patient check-in, and appointment scheduling * Proficient with computer systems ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

GovCIO

Service Desk Lead

Raleigh, NC · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract‑compliant ...

New

IVX Health

Front Desk Coordinator

Knightdale, NC · On-site

$14.75 - $19/hr

Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For * 1-3 years of front desk or ...

Foot And Ankle Specialists

Front Desk Receptionist

Raleigh, NC · On-site

$14.50 - $18.75/hr

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide ...

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All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Raleigh, NC?

For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Raleigh, NC look for?

The top searched job categories for Desk Support jobs in Raleigh, NC are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Community Solutions Central Operations Specialist I

Network Technology Service

Morrisville, NC • On-site

$48K - $64K/yr

Other

Posted 19 days ago

Job description

Community Solutions Central Operations Specialist I

Seeking a role where you can help rapidly resolve network outages and ensure customers stay connected? As a Community Solutions Central Operations Specialist I, at Spectrum, you'll monitor Managed Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution. Your expertise will directly influence restoration times and enhance the efficiency of our fix agents, making a measurable difference in service reliability.

Shift desired: Sun-Thurs, 2:00 pm-11:00 pm

Responsibilities

How You'll Make an Impact

  • Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data
  • Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
  • Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
  • Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
  • Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
  • Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
  • Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination

Working Conditions

  • Office environment with a variable schedule that may include nights, weekends and holidays
Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

  • Two-year degree or certificate with emphasis in telecommunications or IT

Experience

  • 2+ years of experience in a 24x7 Operations Center
  • 2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
  • 2+ years of experience in NOC, dispatch, call center or help desk support

Skills

  • Ability to read, write and speak English
  • Knowledge of HFC network concepts, DOCSIS and end-user support principles
  • Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
  • Ability to collaborate effectively within a team environment
  • Practical problem-solving skills and the ability to address situations with limited standardization
  • Proficiency with desktop computer hardware and software monitoring tools for network performance analysis
  • Ability to write routine reports and correspondence and produce reports outlining network trends
  • Capability to distinguish and identify various colors for alarm state identification in current tools and software

Apply