ZipRecruiter

Log In

1

Desk Support Jobs in Raleigh, NC (NOW HIRING)

Atrium

Front Desk Role

Raleigh, NC · On-site

$20/hr

This is a great opportunity for someone who enjoys being the face of the office, supporting a busy ... Manage the front desk and serve as the first point of contact for employees, guests, and visitors

Foot And Ankle Specialists

Front Desk Receptionist

Cary, NC

$15.25 - $19.50/hr

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide ...

Foot and Ankle Specialists

Front Desk Receptionist

Cary, NC · On-site

$15.25 - $19.50/hr

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... support guest satisfaction by providing courteous, prompt, and helpful service. Key Duties ...

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

Duke University

Service Desk Analyst II

Durham, NC

$18.50 - $25.25/hr

Service Desk Analyst II Work Arrangement: On-Site Requisition Number: 270821 Regular or Temporary ... This position is onsite in Durham with rotating schedules to support campus needs. Standard Hours:

next page

Showing results 1-20

All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level executives, or certain freelance professionals like surgeons or legal experts. These positions often require extensive experience, advanced skills, certifications, or working in high-demand industries, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What does a support desk do?

A support desk, often called help desk or IT support, provides technical assistance to users experiencing hardware, software, or network issues. Support desk staff troubleshoot problems, resolve technical queries, and may use tools like ticketing systems to track and manage support requests.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What job makes $10,000 a month without a degree?

A Desk Support role typically does not pay $10,000 a month without specialized skills or certifications. High-paying jobs that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, but they usually require experience, networking, or specific expertise rather than formal education alone.
What are popular job titles related to Desk Support jobs in Raleigh, NC? For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Raleigh, NC look for? The top searched job categories for Desk Support jobs in Raleigh, NC are:
Desk Support jobs near you

Front Desk Receptionist

Foot & Ankle Specialists of Mid Atlantic

Holly Springs, NC

$13 - $16.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education. 
  
Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned): 
  • Greet patients upon arrival and address questions and concerns 
  • Answer incoming calls, provide information, transfer calls, and take messages as needed 
  • Schedule appointments and manage multiple provider calendars 
  • Register new patients and update existing patient demographics and financial information 
  • Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff 
  • Maintain and update patient records through data entry, faxing, and scanning 
  • Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items 
  • Review and update accounts receivable/payable changes since prior visits 
  • Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly 
  • Monitor office supply inventory, place orders, and coordinate equipment maintenance and service 
  • Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments 
  • Prepare and process daily reports, deposit slips, and upload financial records to shared files 
  • Review billing claims and denials; gather required information from providers or patients to resolve issues 
  • Support additional office tasks and projects as needed 
 
Front Desk Receptionist Required Skills and Experience: 
  • High School Diploma or GED equivalent 
  • 2+ years of administrative support experience in a medical environment preferred 
  • Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred 
  • Excellent customer service and interpersonal skills 
  • Ability to establish and maintain effective working relationships with patients, coworkers, and the public  
  • Strong communication, multi-tasking, and problem-solving skills 
  • Ability to thrive in a fast-paced and demanding work environment 
  • Strong attention to detail and a commitment to achieving high levels of patient satisfaction 
  • Ability to maintain confidentiality and uphold HIPAA compliance at all times 
  • Sound judgment and discretion in handling sensitive information 
  • Team-oriented mindset, flexibility, and a willingness to learn 
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems  
 
Front Desk Receptionist Physical Requirements: 
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: 
  • Sit, talk, hear, and use hands to write, type, or operate office equipment 
  • Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 
  • Perform repetitive motions, including reaching overhead and typing 
  • Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 
  • Maintain peripheral vision, depth perception, and focus adjustments 
 
Front Desk Receptionist Benefits Offered: 
  • Health Insurance (Single & Family plans available) 
  • Life Insurance 
  • Disability Insurance 
  • 401(k) Plan with Company Match 
  • Employee Discount Program 
  • Paid Time Off (PTO) 
  • Paid Holidays 

Apply