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Desk Support Jobs in Raleigh, NC (NOW HIRING)

IVX Health

Front Desk Coordinator

Garner, NC

$14.50 - $18.75/hr

Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For * 1-3 years of front desk or ...

IVX Health

Front Desk Coordinator

Garner, NC · On-site

$14.50 - $18.75/hr

Support Across Centers -- Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For * 1-3 years of front desk or ...

Danta Technologies

Service Desk

Morrisville, NC · On-site

$20/hr

Service Desk Location : Morrisville NC (Onsite) Rate : $20/hr on W2 Responsibilities :- • Provide ... Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user ...

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations.

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations.

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations.

Robert Half

Front Desk Coordinator

Raleigh, NC · On-site

$21.85 - $25.30/hr

We are looking for a Front Desk Coordinator to support daily front office operations for a real estate property and facilities management environment in Raleigh, North Carolina. This is a Contract ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

CCS

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

End-user support (Tier 1) : Receive, triage, resolve, and document incidents and service requests in ManageEngine - desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting ...

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

Friendly Dental Group

DENTAL FRONT DESK Durham

Durham, NC · On-site

$19 - $23/hr

... needed Support billing and insurance processes Ensure the front desk is clean, organized, and ... welcoming Deliver excellent customer service and resolve patient inquiries promptly What We Offer:

Fairmont

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... support guest satisfaction by providing courteous, prompt, and helpful service. Key Duties ...

IVX Health

Front Desk Coordinator

Garner, NC · On-site

$14.50 - $18.75/hr

Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For * 1-3 years of front desk or ...

IVX Health

Front Desk Coordinator

Garner, NC

$14.50 - $18.75/hr

Support Across Centers -- Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For * 1-3 years of front desk or ...

Stratton Amenities

Front Desk Agent (Overnight)

Raleigh, NC · On-site

$13.75 - $17.50/hr

Front Desk Concierge (Overnight) Position Overview Stratton Amenities is seeking a dependable and detail-oriented Overnight Concierge to support a luxury residential community. This role is ...

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All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Raleigh, NC?

For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Raleigh, NC look for?

The top searched job categories for Desk Support jobs in Raleigh, NC are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Front Desk Coordinator

Garner, NC

IVX Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about IVX Healthexternal

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

IVX Health rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Healthcare Front Desk Coordinator

Full Time | Monday-Friday, Saturday rotation | 8am - 5pm | Infusion Center-Based

We're looking for a Front Desk Coordinator with more than just a friendly face - we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You'll Do

  • Lead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
  • Manage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
  • Ensure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
  • Collaborate with Clinical Teams - Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
  • Maintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
  • Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

  • 1-3 years of front desk or administrative experience in a medical or healthcare setting
  • High School Diploma or GED required
  • Strong understanding of insurance verification, billing basics, and the patient intake process
  • Proficiency in EHR/EMR systems and scheduling software
  • Knowledge of medical terminology and patient-facing protocols
  • Exceptional customer service and communication skills
  • Ability to multitask in a fast-paced environment while staying organized and accurate
  • Quick learning agility-you adapt fast, absorb new processes quickly, and stay ahead of the curve
  • Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We're not just redefining care for our patients - we're redefining it for our teams, too. When you join IVX, you'll find:

  • Predictable Hours: Monday-Friday, regular business hours with rotating Saturdays
  • Supportive Culture: Work with a compassionate, values-driven team
  • Professional Growth: Tuition reimbursement, CEU access, and development opportunities
  • Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
  • Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

What IVX Health employees say

Pay

Hours and flexibility

Workplace

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