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Desk Support Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... This position is onsite in Durham with rotating schedules to support campus needs. Standard Hours ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The ... This position is onsite in Durham with rotating schedules to support campus needs. Standard Hours:

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

Duke University

Service Desk Team Lead

Durham, NC

In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an essential role in ensuring the seamless delivery of technical ...

HM Alpha Hotels & Resorts

Front Desk Agent

Durham, NC

$13 - $16.25/hr

The Front Desk Agent serves as the first point of contact for guests, playing a key role in ... Provide concierge support by recommending dining, entertainment, and transportation options.

Duke University

Service Desk Team Lead

Durham, NC · On-site

In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an essential role in ensuring the seamless delivery of technical ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

Concord Hospitality

Front Desk Supervisor

Durham, NC · On-site

$15.50 - $20/hr

Description As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Supervisor

Durham, NC · On-site

$15.50 - $20/hr

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

HM Alpha Hotels

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent serves as the first point of contact for guests, playing a key role in ... Provide concierge support by recommending dining, entertainment, and transportation options.

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

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All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Raleigh, NC? For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Raleigh, NC look for? The top searched job categories for Desk Support jobs in Raleigh, NC are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
Service Desk Analyst II

Service Desk Analyst II

Duke Clinical Research Institute

Durham, NC • On-site

$18.50 - $25.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst II - Duke University OIT

Be You. Be Bold. Choose Duke.

Be You. Introduction

The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and technical assistance to the Duke community across phone, chat, email, and in-person support channels at The LINK. This position is onsite in Durham with rotating schedules to support campus needs.

Standard Hours:

* Monday-Friday, 8:00 AM - 5:00 PM

One week per month:

* Monday-Thursday, 10:00 AM - 7:00 PM

Minimum Requirements
  • Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or equivalent.
  • Strong customer service orientation and professional communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Smartphone required for MFA and communication tools.
Preferred Qualifications
  • Familiarity with Duke's IT environment or similar higher-education IT support.
  • Experience using ServiceNow or comparable incident management systems.
  • Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
  • Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
  • Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
  • Diagnostic skills for hardware and software.
  • Understanding of ITIL-based processes.
  • Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Other Requirements
  • Strong organizational and multitasking abilities.
  • Dependable, self-motivated, and adaptable to evolving technologies.
  • Ability to supervise undergraduate student workers at the walk-up desk.
  • Commitment to documentation standards, SOPs, and security policies.
Position Type

Onsite - Work performed on-site at Duke University.

Be Bold. Essential Job Duties
  • Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
  • Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
  • Communicate status and resolutions directly with customers.
  • Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
  • Follow up with users and resolver groups to ensure timely progress.
  • Recommend improvements to knowledge base articles and internal processes.
  • Serve as communication relay during major service outages.
  • Guide and supervise undergraduate workers at the walk-up desk.
  • Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
  • Support student hardware/software issues including Duke's loaner laptop program.
  • Process rental equipment checkouts and returns using WebCheckout.
  • Participate in meetings, trainings, and service improvement initiatives.
  • Perform other related duties as assigned.
Choose Duke. Why Join Us

Duke's Office of Information Technology (OIT) provides critical IT services supporting teaching, research, and operations across the university. As a Service Desk Analyst II, you will play a key role in delivering high-quality support in a dynamic, collaborative, and service-focused environment.


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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