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Desk Support Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Qualys

Manager, Deal Desk, Americas

Raleigh, NC · On-site

$125K - $150K/yr

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Americas Deal Desk Manager Department: Revenue Operations Reports To ...

Qualys

Manager, Deal Desk, Americas

Raleigh, NC · On-site

$125K - $150K/yr

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Americas Deal Desk Manager Department: Revenue Operations Reports To ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

JCSI

Front Desk Receptionist

Fuquay Varina, NC

$17 - $19/hr

Front Desk Receptionist (Medical Office)- Full-Time Location: Fuquay, NC Salary: $17-$19 per hour ... We support a diverse, inclusive, and equitable workplace. If you require accommodations during the ...

Robert Half

Front Desk Coordinator

Durham, NC · On-site

$19 - $21/hr

We are looking for an experienced and service-focused Front Desk Coordinator to support a busy front desk environment in Raleigh, North Carolina. This is a Contract position with the potential to ...

Robert Half

Front Desk Coordinator

Garner, NC · On-site

$19 - $20/hr

... supporting daily administrative needs. Responsibilities: • Welcome guests, clients, and staff ... desk area so it remains organized, presentable, and ready to receive visitors at all times. • ...

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

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All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level executives, or certain freelance professionals like surgeons or legal experts. These positions often require extensive experience, advanced skills, certifications, or working in high-demand industries, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What does a support desk do?

A support desk, often called help desk or IT support, provides technical assistance to users experiencing hardware, software, or network issues. Support desk staff troubleshoot problems, resolve technical queries, and may use tools like ticketing systems to track and manage support requests.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What job makes $10,000 a month without a degree?

A Desk Support role typically does not pay $10,000 a month without specialized skills or certifications. High-paying jobs that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, but they usually require experience, networking, or specific expertise rather than formal education alone.
What are popular job titles related to Desk Support jobs in Raleigh, NC? For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Raleigh, NC look for? The top searched job categories for Desk Support jobs in Raleigh, NC are:
Desk Support jobs near you

Level 1 Analyst IT Help Desk

HCL America Inc

Cary, NC • On-site

Full-time

Posted 9 days ago

Job description

Company Description
As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.
Job Description
Role: IT Help Desk Support
Location : Cary, NC
Duration: Fulltime/ Perm with HCL America
Role Summary:
Help Desk Analyst - Responsibilities
  • Accept & registers Service Calls
  • Classify Service Calls according to the specified options
  • Execute 1st attempt to solve the Service Call
  • Refer Service Call to the appropriate Resolution Owner Support Group
  • Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service Call
  • Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
  • Report about Service Calls
  • Communicate response times for dispatched tickets to the customers
  • Manage the entire service request process ensuring adherence to SLA
  • Execute service requests such as setting up NT/Outlook accounts as per the SLA
  • Process and send IT reports

Skills
  • Customer-focused
  • 2-6 Years of IT Support Experience
  • Thorough knowledge of troubleshooting remote access issues
  • Excellent communication skills, (active listening skills)
  • Able to articulate and speak with clear voice
  • Diplomatic and must have interpersonal skills
  • Able to understand the business's objectives
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Must have a good understanding of the organization
  • Must have a good understanding of business units within AMD
  • Must have basic technical knowledge of all technology used for the business processes.
  • Able to deal with stress
  • Good writing techniques (English)
  • Good phone techniques (English)

Tech Skills
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Office O365 and Office 2016
• Windows 10
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
All applicants must have open availability and flexible to work a 24/7 schedule.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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