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Desk Support Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support VIP guest and candidate arrivals to ensure a seamless experience * Answer and direct ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience Location:

Pathways to Life, Inc

Front Desk Admin

Smithfield, NC

$14 - $18.50/hr

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing-welcoming members, supporting staff, and making sure the day runs smoother than it should. If you're organized ...

Pathways to Life, Inc

Front Desk Admin

Smithfield, NC · On-site

$14 - $18.50/hr

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing-welcoming members, supporting staff, and making sure the day runs smoother than it should. If you're organized ...

Pathways

Front Desk Admin

Smithfield, NC · On-site

$14 - $18.50/hr

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing-welcoming members, supporting staff, and making sure the day runs smoother than it should. If you're organized ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

Daly Seven

Front Desk Lead

Durham, NC · On-site

$14.50 - $19.25/hr

As a Front Desk Lead at Daly Seven, you are a key leadership pillar responsible for overseeing ... Support the General Manager and Assistant General Manager with administrative duties and basic ...

Daly Seven, Inc.

Front Desk Lead

Durham, NC · On-site

$14.50 - $19.25/hr

As a Front Desk Lead at Daly Seven, you are a key leadership pillar responsible for overseeing ... Support the General Manager and Assistant General Manager with administrative duties and basic ...

VDart

Service Desk

Morrisville, NC · On-site

Service Desk Location: Morrisville, NC Contract Responsibilities :- • Provide hardware / software ... Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user ...

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Showing results 21-40

All JobsDesk Support JobsDesk Support Jobs in Raleigh, NC

Desk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Raleigh, NC?

For Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Raleigh, NC look for?

The top searched job categories for Desk Support jobs in Raleigh, NC are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

IT Support Specialist (Entry Level - Tier 1)

Raleigh, NC • On-site

The Timothy Initiative
Religious Organizations • 501 - 1,000 employees
Learn more about The Timothy Initiativeexternal

$19.23 - $24.04/hr

Full-time

Posted 29 days ago

Key responsibilities

  • Provide first-line technical support to staff by troubleshooting and resolving basic hardware, software, and connectivity issues.

  • Set up, configure, and deploy new office devices such as laptops, desktops, and peripherals, including installing software and performing system updates.

  • Assist with IT asset management by tracking inventory, helping with procurement, and maintaining records of devices and equipment.

Job description

Position Summary:
 The IT Support Specialist (Tier 1) is responsible for providing first-line technical support to staff. This position focuses on setting up and maintaining office devices, assisting with procurement and inventory, and resolving basic IT issues under the direction of the IT Director.

Essential Duties and Responsibilities:
The essential functions of the IT Support Specialist may include, but are not limited to the following: 

Tier 1 Help Desk Support:
  • Serve as the first point of contact for IT support requests (in person, phone, or email).
  • Troubleshoot and resolve basic hardware, software, and connectivity issues.
  • Escalate more complex issues to senior IT staff as needed.
  • Track and update tickets to ensure timely resolution.

Device Setup & Configuration:
  • Set up and deploy new laptops, desktops, and peripherals.
  • Install standard software and ensure devices are properly configured.
  • Perform basic system updates, patches, and reimaging.
  • Prepare devices for onboarding and offboarding employees.

In-Office Device Management:
  • Maintain printers, conference room equipment, and other office technology.
  • Ensure company devices are functioning properly and are ready for use.
  • Assist with troubleshooting onsite IT issues quickly and effectively.

IT Asset & Procurement Support:
  • Track inventory of IT equipment (laptops, monitors, accessories, etc.).
  • Assist with ordering and receiving new equipment.
  • Maintain accurate records of assigned devices and inventory levels.
  • Help standardize equipment and ensure proper lifecycle management.

Basic User & Application Support:
  • Assist users with password resets, account access, and basic application issues.
  • Provide support for common tools such as email, file sharing, and collaboration apps.
  • Guide users on simple troubleshooting steps and best practices.

Documentation & Process Support:
  • Document common issues and solutions for internal use.
  • Assist in maintaining simple IT procedures and setup guides.
  • Follow standard IT processes for onboarding, offboarding, and device provisioning.

Minimum Qualifications (Knowledge, Skills, and Abilities):
  • You are a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You are an avid learner with a desire to grow and be part of shaping an organization with big goals.
  • Alignment with our mission, vision, and core values.
  • Basic understanding of computer hardware and software
  • Familiarity with Windows and macOS environments
  • Good Communications and customer service skills
  • Organized and able to manage multiple small tasks
  • You work well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
  • Required to work in the main office in Raleigh, NC.

Spiritual Requirements:
  • Maintains a personal relationship with Jesus Christ as a top priority. 
  • Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
  • Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.