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Desk Assistant Jobs in Springfield, MA (NOW HIRING)

Anadi Hotels

Front Desk Agent

Fiskdale, MA · On-site

$15 - $18.75/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

La Quinta Inn & Suites

Front Desk Agent

Fiskdale, MA · On-site

$15 - $18.75/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

Front Desk Position This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both ...

Planet Fitness

Front Desk Associate

Vernon, CT · On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Bloomfield, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

New

Planet Fitness

Front Desk Associate

East Hartford, CT · On-site

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... The incumbent will need to be able to review forms for completeness and assist customers with ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA · On-site

$15 - $16/hr

Best Fitness is on the lookout for passionate individuals to join our team as Part-time Front Desk Associates. This isn't just a job - it's a thrilling opportunity to grow, develop, and thrive in an ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Springfield, MA

Desk Assistant information

See Springfield, MA salary details

$10

$20

$32

How much do desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desk assistant in Springfield, MA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.
What are the most commonly searched types of Desk jobs in Springfield, MA? The most popular types of Desk jobs in Springfield, MA are:
What are popular job titles related to Desk Assistant jobs in Springfield, MA? For Desk Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desk Assistant jobs in Springfield, MA look for? The top searched job categories for Desk Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desk Assistant jobs? Cities near Springfield, MA with the most Desk Assistant job openings:
Desk Assistant jobs near you

Hotel Reception Desk

Log Cabin/Delaney Hospitality Group

Holyoke, MA • On-site

$14 - $17.75/hr

Other

Medical, Retirement, PTO

Posted 29 days ago

Job description

Job Title: Hotel Reception Desk Job Description:

We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.

Responsibilities:

- Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage online and phone reservations and provide information about room rates and available amenities.- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.- Maintain an organized and timely record of guest accounts and bookings.- Handle basic clerical tasks such as answering phones and managing emails.- Ensure compliance with hotel policies, procedures, and quality standards.

Qualifications:

- High school diploma or equivalent; hospitality-related education is a plus.- Previous experience in a hotel reception or customer service role is preferred.- Proficiency with hotel management software and basic computer skills.- Strong communication and organizational abilities.- Ability to remain calm and professional under pressure.- Availability to work flexible shifts, including weekends and holidays.

The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.

Benefits Package

All employees:

- Employee discounts at various locations - Paid Training - Early Access Pay

Eligible Employees:

- Health & Wellness Plan

FT Employees after probation period

-Health Insurance -401k -Paid Vacation

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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