Customer Value Manager Jobs (NOW HIRING)

The OpportunityJoin Adobe as a Staff Designer, Customer Value & Growth, and help our customers reach real outcomes faster. You will shape the Adobe Experience Platform (AEP) by framing design bets, testing them with real users, and shipping the ones that work.This role is based in either our San Jose, San Francisco, Lehi, UT or NYC office and offers a hybrid work environment.
What you will do

• Frame ambiguous, open-ended problems into clear design bets, each tied to a measurable customer outcome.
• Build interactive prototypes and lightweight, instrumented experiments in code to test assumptions and validate ideas with real users before the team commits to building them.
• Write structured narratives that move product and engineering partners to a clear decision, earning that influence through evidence rather than title.
• Define and preserve a strong level of interaction and visual craft, raising the quality of the squad's output.

What you need to succeed

• A degree or equivalent practical experience is required. Beyond that, we look for:
• A track record of turning ambiguous, high-stakes problems into design bets that shipped and moved a measurable outcome.
• Hands-on prototyping skills, including building working, instrumented experiments in code that put a real interaction in front of users.
• Ability to produce structured narratives that lead a cross-functional room to clear decisions.
• High standards for interaction and visual craft in complex, data-dense products.

Preferred qualifications:

• Experience with AEP, a customer data platform (CDP), or designing AI and agentic product experiences.
• A growth or experimentation background: forming a hypothesis, running A/B tests, and reading what the metric is telling you.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $146,300 -- $274,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $189,400 - $274,300 In New York, the pay range for this position is $189,400 - $274,300

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.