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Customer Value Manager Jobs (NOW HIRING)

Phenom People Pvt Ltd

Customer Value Manager

Ambler, PA · Remote

$75K - $90K/yr

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom's TXM platform, which translates into Value attainment for ...

Phenom People Pvt Ltd

Customer Value Manager

Ambler, PA · On-site

$75K - $90K/yr

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom's TXM platform, which translates into Value attainment for ...

Adobe

Director, Customer Value

New York, NY

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and ...

Adobe

Director, Customer Value

Manhattan, NY

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and ...

Verkada

Business Value Manager

San Mateo, CA · Remote

As a Business Value Manager, you will have a direct impact on Verkada's Enterprise sales motion ... Monitor and analyze data from current customers post-implementation to validate that the promised ...

Okta

Senior Business Value Manager

New York, NY · On-site

$202K - $277K/yr

The Senior Business Value Manager Opportunity Reporting to the Senior Director of Global Business ... Draw insights for customers using public sources. * Lead sales, pre-sales, post-sales and other ...

Urus

Vice President, Customer Value & Growth

Madison, WI · On-site

$139.60K - $178.90K/yr

... management software and solutions that help cattle reach their full genetic potential while ... The Vice President, Customer Value & Growth is a key leader within URUS Commercial Operations ...

AgSource

Vice President, Customer Value & Growth

Madison, WI · On-site

$139.60K - $178.90K/yr

... management software and solutions that help cattle reach their full genetic potential while ... The Vice President, Customer Value & Growth is a key leader within URUS Commercial Operations ...

Omnea

Founding US Customer Value Lead

Astoria, NY

Omnea's First Customer Account Hire At Omnea, we're reinventing how enterprise businesses operate ... Your relationships will run from procurement managers to CFOs. You'll multi-thread across each ...

Customer Value Partners

Program Manager

Rockville, MD

$185K - $200K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremost allergy and ...

Customer Value Partners

Risk Manager

Rockville, MD · On-site

The Cybersecurity Risk Manager will work directly with the Cybersecurity Program Manager and the agency's CIO and CISO in cybersecurity tasks such as information security policy development and ...

Customer Value Partners

Risk Manager

Rockville, MD · On-site

The Cybersecurity Risk Manager will work directly with the Cybersecurity Program Manager and the agency's CIO and CISO in cybersecurity tasks such as information security policy development and ...

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How much do customer value manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer value manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Value Manager vs Customer Success Manager?

AspectCustomer Value ManagerCustomer Success Manager
Primary FocusMaximizing customer value and business growthEnsuring customer satisfaction and retention
Required SkillsData analysis, strategic planning, communicationRelationship management, problem-solving, communication
Work EnvironmentCross-departmental collaboration, strategic meetingsCustomer interactions, onboarding, support
Industry UsageTech, SaaS, B2B servicesSoftware, SaaS, service industries

While both roles aim to enhance customer experience, the Customer Value Manager focuses on identifying opportunities to increase customer value and drive revenue, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. Understanding these distinctions helps organizations assign the right responsibilities and optimize customer relationships.

More about Customer Value Manager jobs
What cities are hiring for Customer Value Manager jobs? Cities with the most Customer Value Manager job openings:
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Customer Value Manager jobs near you
Infographic showing various Customer Value Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Value Manager

Phenom People Pvt Ltd

Ambler, PA • Remote

$75K - $90K/yr

Full-time

Medical, PTO

Posted 2 days ago

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!  


Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom's TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.


What You'll Do

  • Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
  • Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
  • Educate customers on new product capabilities and position value propositions
  • Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
  • Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
  • Create success and adoption plans following sales handover to understand and define expectations for partnerships
  • Oversee Champions training and certification, and deliver persona-based end user training 
  • Host regular office hours for end users through go live and oversee early adoption period and metrics

What You've Done

  • 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
  • Experience using technology, metrics, and reporting to manage a customer support functions
  • Ability to have value-based conversation with business executives and key clients
  • Experience managing products, product offerings, and customer experience with products
  • Strong organizational and project management skills

Salary

  • Expected salary range $75,000 - $90,000

Please note the Salary range is subject to change in the future in accordance with Phenom's policies


Benefits

We want you to be your best self and to pursue your passions!

  • Health and wellness benefits/programs to support holistic employee health
  • Flexible hours and working schedules, as well as parental leave for new parents
  • Generous vacation policies & holiday time off
  • Growing organization with career pathing and development opportunities
  • Tons of perks and extras in every office and even to those who work remotely!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.  


We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!


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Employment Type: FULL_TIME

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