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Customer Support Representative Jobs (NOW HIRING)

Midatlantic Employers' Association

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Customer Support Representative

Media, PA · On-site

$55K - $65K/yr

Customer Support Representative - Manufacturing Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join ...

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PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer ...

Place

Customer Support Representative

Bellingham, WA

$22 - $25/hr

Customer Support Representative Bellingham, WA Brivity | Powered by PLACE PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both ...

MDC Data Center

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, were looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're ...

Flowserve

Customer Support Representative

Cookeville, TN

$13.75 - $18.50/hr

The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries.

MDC Data Centers

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, we're looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're ...

X2F

Customer Support Representative

Newark, NJ · Remote

$16.75 - $22.75/hr

About the job Customer Support Representative Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ...

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and ...

RBC Bearings

Customer Support Representative

Simpsonville, SC · On-site

$14.25 - $19.25/hr

Customer Support Representative Location: Simpsonville, SC Reporting to: Inside Sales Supervisor Job Summary: The Customer Support Representative provides customer service excellence to authorized ...

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How much do customer support representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Representative, and why are they important?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by Customer Support Representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What are Customer Support Representatives?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

More about Customer Support Representative jobs
What cities are hiring for Customer Support Representative jobs? Cities with the most Customer Support Representative job openings:
What are the most commonly searched types of Customer Support Representative jobs? The most popular types of Customer Support Representative jobs are:
Who are the top companies hiring for Customer Support Representative jobs? The top employers for Customer Support Representative jobs are:
What states have the most Customer Support Representative jobs? States with the most job openings for Customer Support Representative jobs include:
What job categories do people searching Customer Support Representative jobs look for? The top searched job categories for Customer Support Representative jobs are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 3% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Support Representative

Customer Support Representative

Midatlantic Employers' Association

Media, PA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Customer Support Representative - Manufacturing

 

Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join their growing team.

This is a full-time, permanent position requiring onsite work (Monday-Friday) at our client’s headquarters, in Media, PA.

 

Position Summary: The Customer Support Representative is responsible for providing high level operational and administrative support for the sale and distribution of our client’s products. More specifically, this role coordinates customer orders, inventory, logistics, supplier relationships, and financial documentation to ensure efficient and cost-effective delivery of products.

The ideal candidate thrives in a fast-paced operational environment with exceptional multitasking and problem-solving skills.  Attention to detail, excellent communication skills, and the ability to coordinate with multiple departments, customers, and vendors are required for success.

Specific Duties

  • Process and manage customer purchase orders
  • Coordinate with sales team, warehouses, carriers, and customers to determine freight and transportation costs
  • Maintain accurate order documentation and administrative records
  • Provide timely updates to customers regarding order status and delivery schedules
  • Support internal teams with operational and logistics information
  • Assist with administrative reporting and documentation as required

Responsibilities

·        Receive, review, and process customer purchase orders accurately

  • Enter and manage orders within company systems including Datacor and Salesforce
  • Answer inbound calls and direct inquiries to appropriate personnel in a timely and professional manner
  • Ensure timely and accurate documentation including BOL, COA , invoices, and shipping paperwork
  • Work with management to maintain appropriate inventory levels for key products at warehouse locations
  • Coordinate with suppliers to replenish inventory based on customer demand and sales forecasts
  • Review warehouse invoices to ensure accuracy and resolve discrepancies
  • Coordinate deliveries from suppliers or warehouses to customers through an established logistics network
  • Work with freight carriers, brokers, and warehouses to arrange cost effective and timely transportation
  • Ensure carriers meet requirements including HAZMAT compliance when applicable
  • Manage domestic and international freight movements including coordination of documentation and shipping requirements
  • Build and maintain strong relationships with customers, suppliers, and logistics providers
  • Ensure correct pricing and commercial terms are applied to purchase orders and invoices
  • Assist with coordination of accounts payable to suppliers and receivables from customers

Requirements:

  • 2+ years of experience in customer service, sales support, logistics coordination, or operations
  • Experience with ERP and CRM systems; Datacor and Salesforce, preferred
  • Experience working in the chemical distribution or chemical manufacturing industry
  • Experience with freight coordination, customs documentation, and supply chain logistics preferred
  • Microsoft Office including Excel and general PC proficiency
  • Strong communication and active listening skills
  • Ability to manage multiple priorities and tasks simultaneously
  • Strong problem solving and organizational skills
  • Ability to work effectively in a fast-paced office environment with strong attention to detail and accuracy

Benefits:

·        Health Insurance

·        Dental Insurance

·        Vision Insurance

·        Life Insurance

·        401(k)

·        Paid Time Off

·        Short Term and Long-Term Disability

 

Equal Opportunity Employer

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification