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Customer Support Representative Jobs in Ontario (NOW HIRING)

Sales Rise Agency

Be Seen First

Customer Support Representative

North York, ON · On-site

CA$20 - CA$25/hr

Customer Support Representative FULL-TIME + PART-TIME POSITIONS - IN OFFICE ONLY (NO REMOTE) Our client is seeking 2 individuals who genuinely enjoy helping people and finding solutions. In this role ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

Citizen Advocates, Inc.

$17 - $22/hr

All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

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Customer Support Representative information

See Ontario salary details

$9

$18

$25

How much do customer support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer support representative in Ontario is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.19 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Ontario?

The most popular types of Customer Support Representative jobs in Ontario are:

What are popular job titles related to Customer Support Representative jobs in Ontario?

For Customer Support Representative jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Ontario look for?

The top searched job categories for Customer Support Representative jobs in Ontario are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,868 per year, or $18.2 per hour.

Customer Support Representative

Sales Rise Agency

North York, ON • On-site

CA$20 - CA$25/hr

Full-time

Posted 4 days ago

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Job description

Customer Support Representative

FULL-TIME + PART-TIME POSITIONS - IN OFFICE ONLY (NO REMOTE)

Our client is seeking 2 individuals who genuinely enjoy helping people and finding solutions. In this role, you’ll be the first point of contact for our customers—answering questions, solving problems, and making sure every person who reaches out feels heard, respected, and supported.

Description:

  • Respond to customer inquiries by phone, email, or chat with patience, clarity, and care.
  • Troubleshoot issues and offer solutions that actually make sense for the customer. Training will be provided on the apps we use for our customers.
  • Keep notes so every interaction is easy to follow for the next team member.
  • Work closely with other managers when escalations or unusual situations come up.
  • Spot recurring issues and share insights to help improve our processes and customer experience. Weekly meetings are conducted to share feedback.
  • Represent the company with professionalism, empathy, and a “let me figure this out for you” attitude.

Looking For:

  • Strong communication skills—you know how to listen, understand the real issue, and respond in a way that builds trust.
  • Comfort working in a fast-paced environment where each day brings something new. Office gets busy.
  • The ability to stay calm and solution-focused when customers are frustrated or confused.
  • A genuine desire to help people and make their experience better than they expected.
  • Basic tech comfort—nothing fancy, just the willingness to learn and navigate support tools.
  • Eagerness to learn new concepts and apply yourself fully.

Please note:
You’ll help shape how customers feel about the entire company. A single great conversation can turn a bad day around, save an account, and build loyalty. You’ll play a real part in that.
Apply with confidence and immediately. Looking to fill roles within 60 days.

Company Description

We are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.

We move fast. We grow fast. And we always bring people with us.

If you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.