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Customer Support Representative Jobs in Ontario (NOW HIRING)

BRAMCO GROUP

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

Sales Rise Agency

Be Seen First

Customer Support Representative [STUDENTS WELCOME]

North York, ON · On-site

CA$1.0K - CA$2.0K/wk

Customer Representative Full Time Part Time Weekends Overview We are seeking a driven and ... You are not just supporting clients, you are actively elevating them. Please note all training is ...

New

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Ontario

Customer Support Representative information

See Ontario salary details

$9

$18

$25

How much do customer support representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer support representative in Ontario is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.19 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Ontario?

The most popular types of Customer Support Representative jobs in Ontario are:

What are popular job titles related to Customer Support Representative jobs in Ontario?

For Customer Support Representative jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Ontario look for?

The top searched job categories for Customer Support Representative jobs in Ontario are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,868 per year, or $18.2 per hour.

Customer Support Representative

BRAMCO GROUP

On-site

Full-time

Posted 8 days ago

Job description

CSR Objective:

The CSR position is responsible for the coverage, development and retention of a specific group of customers within a specifically assigned sales territory in order to maximize customer satisfaction and product confidence for the manufacturers offered through Power Equipment Co. This will primarily occur as a result of regular customer machine inspections and subsequent presentation of findings while promoting all applicable product support offerings in an effort to resolve any known machine issues.

Organizational Relationships:

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine Sales Representative(s) as appropriate, to communicate status of customer/machine issues and provide feedback from the field.

CSR Duties & Responsibilities:

  1. Develop & Maintain excellent customer relationships, ie: External, Internal.
    • Develop and maintain relationships with the proper customer personnel.
    • Coordinate communications between PECO, Customer and Manufacturers and ensure total customer satisfaction.
    • Take ownership of customer issues and follow-up through closure of issues.
    • Insure that all Customers within assigned territory are familiar with available PECO products and services.
  1. Perform Machine / Component inspections at regular intervals.
    • Visit Customer jobsites to observe, inspect machines and record information into computer database.
    • Be familiar with Customer machines & applications.
    • Keep customers advised of their machine’s condition by utilizing computer based tracking tools.
  1. Utilize existing software programs (such as CRM) to create and maintain customer and machines data.
  • Machine files are to reflect make, model, serial number, smu, etc.
  • Customer files are to reflect address, contact names, phones, etc.
  • Call files are to reflect date, contact name, subject discussed, opportunities, etc.
  1. Market PECO Product Support Programs, Service & Parts.
  • Generate maintenance and repair quotes and present to customers.
    • Present & promote PSPs endorsed by PECO which are conducive to enhancing its core products satisfaction and confidence.
    • Work in conjunction with machine sales to offer PSPs at point of sale.
    • Develop / Attend / participate in PSP events and promotions.
  1. Perform Machine Deliveries/ Walk-arounds and Operator Training.
    • Perform new machine deliveries.
    • Perform machine walk-around and familiarization with owner / operator.
    • Perform machine operation training.
    • Perform warranty due diligence, explanation and documentation.
    • Perform manufacture post-delivery machine inspections.

CSR Qualifications:

  • Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
  • Mid- Level Computer experience (MS Office, Lotus Notes, DOS, etc.)
  • 2+ Yrs. College & 5+ yrs. utility/const/mining equipment industry experience or 10+ yrs. utility/const./mining equipment industry experience.
  • Prior industry repair/maintenance shop management experience preferred.
  • Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
  • Able to travel overnight periodically for product training or company related business.
  • Must pass background check, employment physical and drug screen.

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