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Remote Customer Support Representative Jobs in Ontario

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... You have a passion for customer support, love learning, and appreciate a good challenge! * Bonus:

Agfa

Customer Support Analyst, Tier 1

Toronto, ON · Remote

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ... We are committed to promoting a diverse, equal and inclusive workplace that fully represents the ...

Nymi

You will lead a team of three to four remote technical specialists while remaining hands-on in complex support cases and customer interactions. The team is capable of executing technical support ...

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

London, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Harris

(Remote) Support Analyst

Oakville, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Harris

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Harris

(Remote) Support Analyst

London, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

New

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Ontario

Remote Customer Support Representative information

See Ontario salary details

$10

$23

$53

How much do remote customer support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer support representative in Ontario is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $27.16 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What are the most commonly searched types of Customer Support Representative jobs in Ontario?

The most popular types of Customer Support Representative jobs in Ontario are:

What are popular job titles related to Remote Customer Support Representative jobs in Ontario?

For Remote Customer Support Representative jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Ontario look for?

The top searched job categories for Remote Customer Support Representative jobs in Ontario are:

What cities in Ontario are hiring for Remote Customer Support Representative jobs?

Cities in Ontario with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,588 per year, or $23.4 per hour.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Posted 21 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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