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Remote Customer Support Representative Jobs in Toronto, ON

Globe Life

Be Seen First

Remote Customer Support and Sales Representative

Toronto, ON · Remote

$60K - $80K/yr

Our Mission We connect with individuals to support them in ensuring their financial future ... Educating customers about their benefit coverages and providing them with policy solutions that ...

New

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... You have a passion for customer support, love learning, and appreciate a good challenge! * Bonus:

Veem

Technical Support Specialist

Toronto, ON · Remote

Technical Support Representative Location: Fully Remote (Canada, EST time zone) Compensation ... We take a partner-first approach, working closely with customers to unlock revenue opportunities ...

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed. What You'll Do * Respond to ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Remote Customer Support Representative information

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How much do remote customer support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote customer support representative in Toronto, ON is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.60 and $25.92 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Toronto, ON?

The most popular types of Customer Support Representative jobs in Toronto, ON are:

What are popular job titles related to Remote Customer Support Representative jobs in Toronto, ON?

For Remote Customer Support Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Toronto, ON look for?

The top searched job categories for Remote Customer Support Representative jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Customer Support Representative jobs?

Cities near Toronto, ON with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 71% Full Time, 15% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $46,369 per year, or $22.3 per hour.

Customer Support Representative

Toronto, ON • On-site, Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

CA$55K - CA$60K/yr

Full-time

Re-posted 2 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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