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Customer Support Representative Jobs (NOW HIRING)

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in ...

Closinglock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr, Jackson, MI 49201 Job Purpose: Manage customer service through the order fulfillment process. The ...

INA Solution Inc

Customer Support Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: Rochester, NY Required Skills: * 1-3 years of customer service or collections experience * Banking, finance, accounting, or payroll experience is a plus

New

IAPP

Customer Support Representative

Portsmouth, NH · On-site

$16.25 - $22.25/hr

Customer Support Representative The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

1840 & Company

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer ...

Workwear

Customer Support Representative

Nashville, TN · On-site

$15.50 - $21/hr

As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business. This involves strong interdepartmental interactions in order to provide ...

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Customer Support Representative information

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How much do customer support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
More about Customer Support Representative jobs
What cities are hiring for Customer Support Representative jobs? Cities with the most Customer Support Representative job openings:
What are the most commonly searched types of Customer Support Representative jobs? The most popular types of Customer Support Representative jobs are:
Who are the top companies hiring for Customer Support Representative jobs? The top employers for Customer Support Representative jobs are:
What states have the most Customer Support Representative jobs? States with the most job openings for Customer Support Representative jobs include:
What job categories do people searching Customer Support Representative jobs look for? The top searched job categories for Customer Support Representative jobs are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative

Orion Associates

Golden Valley, MN • On-site

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Orion Associates provides business management services like Payroll administration, Training, Human Resources, and more for our various other companies: Meridian Services, Zenith Services, Morning Sun Financial Services, and Little Stars. All of our companies work together to administer high quality professional services for staff while also supporting people with disabilities, the elderly, and their families.
Job Title: Customer Support Representative Tier 1
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours. Eligible to work from home up to 2 days/week after 90 days of employment.
Wage: $23.50 hourly including Full-Time benefits
Job Summary:
The Customer Support Representative - Tier 1 is responsible for fielding and resolving customer's, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies. Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns. The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
  • The highest priority is to answer all incoming calls and emails.
  • Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
  • Know and answer any general process or system questions.
  • Provide general support to time entry concerns with EVV or timesheets.
  • Support customer needs with using and navigating organizational systems.
  • Navigate customer files to provide information, send or resend documentation, and support customer needs
  • Support customers with onboarding to our system and processes.
  • Work within the customer service team and various departments to provide timely resolution to customer needs.
  • Provide customers with new and reoccurring communications.

Required Qualifications:
  • Proficiency in spoken and written English communication
  • High school diploma
  • Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
  • Successful clearance of Department of Human Services background check
  • Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy

Preferred Qualifications:
  • AA or college degree preferred.
  • Excellent written and verbal communication
  • 1-2 years of customer service related experience preferred.

Orion Associates Benefits and Perks Include:
  • Medical, Dental, and Vision insurance offered
  • Paid Time Off including 16 hours of Paid Volunteer Time
  • Paid Volunteer Time
  • 401K plan with employer matching after 1 year
  • Supplemental Insurance and Pet Insurance offered
  • Childcare at Corporate Office for Employees
  • Pet-Friendly Corporate Offices
  • Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more!
  • MERSC Discounts at MN Events and Businesses

Orion Associates has been recognized for its commitment to a healthy workplace and commitment to volunteerism by many organizations including Minnesota Business, Twin Cities Business Journal, INC Magazine, Forbes and others. Voted TOP 100 Workplaces in the Twin Cities by Star Tribune and Minnesota Business!
Orion Associates is an Equal Opportunity Employer. Qualified candidates are encouraged to Apply Today!

Apply