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Customer Support Advisor Jobs (NOW HIRING)

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi ... Listen carefully to the customer's issue to gather detailed information and provide the most ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$35K - $48K/yr

We are growing fast, and we need a Client Support Advisor who can hit the ground running. You do ... A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ...

Mike's Bikes

Sales Support Advisor

Novato, CA · Hybrid

Description The Sales Support Advisor plays a critical role in driving revenue and delivering a ... As one of the first points of contact for our customers, this role is responsible for turning ...

Headlands Ventures

Sales Support Advisor

Novato, CA · On-site

$24 - $26/hr

The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch ... As one of the first points of contact for our customers, this role is responsible for turning ...

Mike's Bikes

Sales Support Advisor

Novato, CA · Hybrid

Description The Sales Support Advisor plays a critical role in driving revenue and delivering a ... As one of the first points of contact for our customers, this role is responsible for turning ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site

$36K - $75K/yr

We are growing fast, and we need a Client Support Advisor who can hit the ground running. You do ... A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ...

Altruist

Advisor Support Representative

Dallas, TX

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Provide exceptional customer service by building rapport, demonstrating empathy, and driving ...

Altruist

Advisor Support Representative

Dallas, TX · On-site

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Provide exceptional customer service by building rapport, demonstrating empathy, and driving ...

Osaic

Advisor Support Representative

Omaha, NE · Hybrid

$53K - $55K/yr

Advisor Support Representative Customer Service Opportunity in Financial Services Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista: 12325 Port Grace Blvd, La Vista ...

Osaic

Advisor Support Representative

La Vista, NE · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

Osaic

Advisor Support Representative

Scottsdale, AZ · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

Osaic

Advisor Support Representative

Oakdale, MN · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

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Customer Support Advisor information

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How much do customer support advisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Advisor, and why are they important?

To thrive as a Customer Support Advisor, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, active listening, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills and qualities are crucial for delivering efficient, empathetic support that builds customer loyalty and resolves issues effectively.

What do customer care advisors do?

Customer Support Advisors assist customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

Is a service advisor a good entry level job?

A service advisor role is generally not considered an entry-level job, as it often requires prior knowledge of automotive or service industry terminology and customer service skills. However, some companies offer training programs for new employees, making it accessible to those with strong communication abilities and a willingness to learn. It can serve as a stepping stone into the automotive or service sectors with experience and skill development.

What does a Customer Support Advisor do?

A Customer Support Advisor assists customers by answering questions, resolving problems, and providing information about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and addressing concerns promptly. Their goal is to help customers find solutions, improve satisfaction, and maintain strong relationships between the company and its clients.

What are the highest paying customer service roles?

Customer support managers, technical support managers, and roles in enterprise or B2B customer service tend to have higher salaries, often exceeding $60,000 annually. Advanced skills, certifications, and experience in specialized industries like technology or finance can lead to higher-paying positions within customer service careers.

What is the role of a customer support advisor?

A customer support advisor assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to document interactions and ensure customer satisfaction.

What are the typical challenges a Customer Support Advisor faces, and how can they be addressed effectively?

Customer Support Advisors often encounter challenges such as managing high call volumes, handling difficult or upset customers, and resolving complex issues efficiently. To address these, it's important to develop strong communication and problem-solving skills, as well as patience and empathy. Many organizations offer ongoing training and peer support, and advisors frequently collaborate with team leads or other departments to find solutions. Embracing feedback and utilizing knowledge bases also help Customer Support Advisors perform effectively and maintain a positive customer experience.
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What states have the most Customer Support Advisor jobs? States with the most job openings for Customer Support Advisor jobs include:
What job categories do people searching Customer Support Advisor jobs look for? The top searched job categories for Customer Support Advisor jobs are:
What are popular job titles related to Customer Support Advisor jobs? For Customer Support Advisor jobs, the most frequently searched job titles are:
Customer Support Advisor jobs near you
Infographic showing various Customer Support Advisor job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.
Technical Support Advisor

Technical Support Advisor

CFS Brands LLC

Lodi, NJ • On-site

$25 - $30/hr

Full-time

Posted 3 days ago

Job description

Job Title: Technical Support Advisor

Reports to: Category Director, Equipment Sales

Location: On-site, Lodi, New Jersey


About the Role: the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers.

Key Responsibilities:

  • Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.
  • Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance.
  • Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support.
  • Think critically and creatively to proactively find the best solution for the customer’s issue.
  • Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.
  • Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities.
  • Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.
  • Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner.
  • Improve processes and documentation

Education and Experience:


  • Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience.
  • Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing.
  • Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices
  • Excellent verbal and written communication skills.
  • Strong phone skills for prompt, courteous, and efficient call handling.
  • Ability to work effectively within a team and collaborate with other departments as needed.
  • Familiarity with foodservice or consumer equipment and related experience a plus.

About CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

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