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Customer Support Advisor Jobs (NOW HIRING)

Altruist

Advisor Support Representative

Dallas, TX · Hybrid

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Provide exceptional customer service by building rapport, demonstrating empathy, and driving ...

Altruist

Advisor Support Representative

Dallas, TX · On-site

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Provide exceptional customer service by building rapport, demonstrating empathy, and driving ...

Osaic

Advisor Support Representative

Oakdale, MN · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

Osaic

Advisor Support Representative

Scottsdale, AZ · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

Schmidt Entities

Advisor, Support Services

New York, NY · On-site

$52.88 - $62.50/hr

Working closely with the Support Services Advisors, the Advisor will help ensure continuity in the ... Experience managing a caseload, portfolio, customer or client population, or similarly high-volume ...

Osaic

Advisor Support Representative

La Vista, NE · Hybrid

$45K - $55K/yr

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates Will Be Considered Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St.

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

As a Customer Support Supervisor, you'll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI's commitment to ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

As a Customer Support Supervisor, you'll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI's commitment to ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

As a Customer Support Supervisor, you'll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI's commitment to ...

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Customer Support Advisor information

See salary details

$5

$23

$26

How much do customer support advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What does a customer support advisor do?

A Customer Support Advisor assists customers by answering questions, resolving problems, and providing information about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and addressing concerns promptly. Their goal is to help customers find solutions, improve satisfaction, and maintain strong relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer support advisor, and why are they important?

To thrive as a Customer Support Advisor, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, active listening, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills and qualities are crucial for delivering efficient, empathetic support that builds customer loyalty and resolves issues effectively.

What are the typical challenges a customer support advisor faces, and how can they be addressed effectively?

Customer Support Advisors often encounter challenges such as managing high call volumes, handling difficult or upset customers, and resolving complex issues efficiently. To address these, it's important to develop strong communication and problem-solving skills, as well as patience and empathy. Many organizations offer ongoing training and peer support, and advisors frequently collaborate with team leads or other departments to find solutions. Embracing feedback and utilizing knowledge bases also help Customer Support Advisors perform effectively and maintain a positive customer experience.

Is customer support advisor a hard job?

Customer support advisor roles can be challenging due to the need for strong communication skills, patience, and problem-solving abilities. The job often involves handling difficult customer interactions and requires familiarity with support tools and procedures, but it can be manageable with proper training and experience.
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Customer Support Advisor jobs near you
Infographic showing various Customer Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.

Associate/Support Advisor

Kestra Financial Independent Advisor

Wappingers Falls, NY • On-site

Full-time

Re-posted 27 days ago

Job description

The Associate/Service Advisor reports to the Lead Advisor and serves as the primary contact for customer relationship management and account servicing. This position requires a strong understanding of the financial services industry and products, and is critical in handling the day-to-day client management on behalf of the Lead Advisor.

This is a full-time, in-person position, and the selected candidate is expected to be on-site in the office in Wappinger Falls five days per week.

Essential Duties and Responsibilities

  • Supports Lead Advisor, including managing client needs regarding service, asset allocation, case design and financial planning
  • Responsible for client meeting preparation and follow-up, including assembling requisite paperwork, account reviews, report generation, and meeting documentation/notes
  • Consult with lead advisor on investment strategies based on individual financial and investment objectives; deliver advice and participate in client reviews
  • Manage data and plans in financial planning software
  • Learn the technical aspects of the advisor position and prepare to service clients independently
  • Identify sales and asset retention opportunities, including viable alternatives when traditional solutions may not apply
  • Deepen client relationships and establish credibility and rapport both in person and via phone/video meetings
  • Clearly articulate complex concepts to clients
  • Proactively communicate with clients and follow up on all contacts assigned
  • Manage and prioritize multiple competing priorities daily in pursuit of business objectives
  • Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
  • Commitment to culture requires a demonstration of professionalism, accountability, client focus, and teamwork
  • Other duties as assigned 
Supervisory Responsibilities: None

Knowledge, Skills, and/or Abilities

  • Strong understanding of financial services industry and diverse investment products
  • Basic computer skills (Outlook, Word, Excel, and PowerPoint) are essential
  • Excellent communication skills, both verbally and in writing
  • Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
  • Ability to build relationships with clients and internal partners, and product wholesalers
  • Experience with the following software is preferred
  • Redtail client CRM
  • MoneyGuide Pro/Elite
  • eMoney
  • Morningstar Advisor Workstation
Education and/or Experience
  • Bachelor's degree in finance, accounting, or related field
  • The ideal candidate will have 3+ years of experience in the financial services industry, allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
  • Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration
  • Series 7 and 63 required
  • Series 65/66 preferred: (or ability to obtain)

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