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Customer Arrears Support Advisor Jobs (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

As a Customer Support Advisor, you'll be at the heart of our mission, helping clients navigate their benefit options with expert guidance and support. Your role is more than a job; it's an ...

S&A Group

Customer Support Advisor

Birmingham, AL

$65K/yr

As a Customer Support Advisor, you'll be at the heart of our mission, helping clients navigate their benefit options with expert guidance and support. Your role is more than a job; it's an ...

ARTISTRY WEALTH, LLC

Support Advisor

Indianapolis, IN · On-site

$50K - $80K/yr

Support Advisor (Path to Lead Advisor) - Indianapolis, IN We are growing and looking for a detail ... Maintain accurate CRM records * Support financial plan preparation and data input * Participate in ...

Corebridgefinancial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridgefinancial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

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Customer Arrears Support Advisor information

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How much do customer arrears support advisor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer arrears support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Customer Arrears Support Advisor vs Customer Service Representative?

AspectCustomer Arrears Support Advisor

The Customer Arrears Support Advisor primarily focuses on managing overdue payments, negotiating repayment plans, and resolving arrears issues with customers. They often work in financial services, utilities, or telecom sectors, requiring knowledge of debt management and customer account handling. In contrast, a Customer Service Representative handles general customer inquiries, provides product or service information, and resolves a wide range of issues without a specific focus on arrears or debt collection. While both roles require strong communication skills, the Advisor role emphasizes debt resolution expertise.

What are the key skills and qualifications needed to thrive as a Customer Arrears Support Advisor, and why are they important?

To thrive as a Customer Arrears Support Advisor, you need strong knowledge of debt management processes, financial regulations, and customer service, often supported by relevant experience or qualifications in finance or customer care. Familiarity with CRM systems, collections software, and secure data handling tools is typically required. Excellent communication, empathy, problem-solving skills, and resilience help build trust with customers in difficult financial situations. These skills are crucial for effectively assisting customers to resolve arrears while maintaining compliance and protecting the organization's reputation.

What are Customer Arrears Support Advisors?

Customer Arrears Support Advisors are professionals who assist customers who have fallen behind on payments, such as loans, mortgages, or utility bills. Their primary role is to contact customers, understand their financial situation, and work with them to find suitable repayment solutions or support options. They provide guidance, negotiate payment plans, and may refer customers to additional resources or financial counseling. Their goal is to help customers manage their arrears while maintaining a positive relationship with the company.

What are some common challenges faced by Customer Arrears Support Advisors, and how can they be managed effectively?

Customer Arrears Support Advisors often encounter customers who are experiencing financial difficulties and may be under significant stress. Balancing empathy with the need to adhere to company policies and regulations can be challenging. Advisors must develop strong communication and problem-solving skills to find solutions that are fair for both the customer and the business. Regular training, supportive team structures, and access to up-to-date resources help manage these challenges, ensuring advisors feel equipped to handle sensitive conversations and complex cases.
More about Customer Arrears Support Advisor jobs
What job categories do people searching Customer Arrears Support Advisor jobs look for? The top searched job categories for Customer Arrears Support Advisor jobs are:
Customer Arrears Support Advisor jobs near you
Infographic showing various Customer Arrears Support Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.
Customer Support Advisor

Customer Support Advisor

Five Star Equipment

Williamsport, PA

$40K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 18 days ago

Job description

Customer Support Advisor (CSA) – Williamsport, PA Territory

(John Deere Construction & Forestry Equipment)
 

Full-Time | Exempt | Monday–Friday
Base Salary: $40,000–$60,000 + Commission (Earn $75K+ annually)

Location: Williamsport, PA

Join a Winning Team in Heavy Equipment Sales & Support

Are you a relationship-driven professional who thrives in the field, enjoys solving customer challenges, and wants to build a long-term career in the construction equipment industry? Five Star Equipment is seeking an energetic Customer Support Advisor (CSA) to support our Williamsport, PA territory.

As a CSA, you are the face of Five Star Equipment—building trust, promoting our parts and service capabilities, and helping customers keep their fleets running at peak performance. This role combines sales, technical know-how, and genuine customer service in a territory-rich environment.

Why Join Five Star Equipment?

Competitive Pay: $40,000 – $60,000 Base + Commission (Earn $75K+ with strong potential)
Company Vehicle

Company Laptop & Cell Phone
7 Paid Holidays + Generous PTO
Paid Training & Rewards
401k with Company Match
Comprehensive Health & Dental Benefits
Fantastic Work-Life Balance

About Us

Five Star Equipment is Northern PA and NY State’s trusted John Deere Construction & Forestry dealership, serving 57 counties with seven full-service locations equipped to support customers with parts, service, rentals, and sales. We deliver exceptional value through expert teams, robust inventory, and unmatched commitment to customer uptime.

Locations include:Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY

What You’ll Do

In this role, you will own your territory, build relationships, and drive revenue for service, parts, and undercarriage support:

  • Develop and execute strategies to maximize territory growth and profitability.
  • Conduct regular customer visits to promote service work, parts sales, and maintenance solutions.
  • Gather equipment details (year/make/model) and recommend preventative maintenance, parts, and service needs.
  • Provide competitive quotes on batteries, engines, filters, PM services, bucket teeth, and more.
  • Sell both OEM and aftermarket GET, undercarriage, and wear parts.
  • Promote repair services for all OEM and competitive brands.
  • Sell extended warranties, maintenance plans, inspections, and value-added programs.
  • Conduct follow-ups on major sales and ensure customer satisfaction.
  • Maintain CRM call logs, customer interactions, and opportunity pipelines.
  • Introduce customers to John Deere Worksite Solutions technologies.
  • Participate actively in Five Star’s safety culture, including PPE compliance.
  • Perform additional duties as needed to support customers and the branch.

What You Bring

  • 3–5 years’ experience in parts, service, or sales in the large construction equipment industry.
  • Strong customer service, troubleshooting, and heavy equipment knowledge.
  • Ability to manage time, territory, and customer priorities effectively.
  • Proficiency with laptops, CRM systems, CDK, Microsoft Office, and online tools.
  • Willingness to work in the field, travel within territory, and operate in varying conditions.
  • A self-starter mentality with strong drive, professionalism, and communication skills.
     

If you’re driven to build relationships, grow business, and represent an iconic brand—this is your opportunity.

Apply Today and Grow Your Career with Five Star Equipment!

Apply