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Customer Arrears Support Advisor Jobs (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

Hellios

Customer Support Advisor

Raleigh, NC

Customer Support Advisor Location: Raleigh, North Carolina Reporting to: Country Lead Job summary: To provide excellent customer service through first line support to our customers as well as ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

Hellios

Customer Support Advisor

Raleigh, NC · On-site

Customer Support Advisor Location: Raleigh, North Carolina Reporting to: Country Lead Job summary: To provide excellent customer service through first line support to our customers as well as ...

Cabela's

Customer Support Advisor

Springfield, MO

As a Customer Support Advisor, you'll be the first point of contact for boat and ATV shoppers, providing expert guidance and personalized support. You'll respond to customer inquiries, conduct ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridgefinancial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

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Customer Arrears Support Advisor information

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$5

$23

$26

How much do customer arrears support advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer arrears support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What other roles can I work after moving on from customer service?

A Customer Arrears Support Advisor can transition into roles such as collections specialist, account manager, or financial advisor, leveraging skills in communication, problem-solving, and understanding of financial processes. These roles often require knowledge of financial regulations and may benefit from certifications like CFP or relevant training. Career progression can also include supervisory or training positions within customer service or finance departments.

What is the difference between Customer Arrears Support Advisor vs Customer Service Representative?

AspectCustomer Arrears Support Advisor

The Customer Arrears Support Advisor primarily focuses on managing overdue payments, negotiating repayment plans, and resolving arrears issues with customers. They often work in financial services, utilities, or telecom sectors, requiring knowledge of debt management and customer account handling. In contrast, a Customer Service Representative handles general customer inquiries, provides product or service information, and resolves a wide range of issues without a specific focus on arrears or debt collection. While both roles require strong communication skills, the Advisor role emphasizes debt resolution expertise.

What are the key skills and qualifications needed to thrive as a Customer Arrears Support Advisor, and why are they important?

To thrive as a Customer Arrears Support Advisor, you need strong knowledge of debt management processes, financial regulations, and customer service, often supported by relevant experience or qualifications in finance or customer care. Familiarity with CRM systems, collections software, and secure data handling tools is typically required. Excellent communication, empathy, problem-solving skills, and resilience help build trust with customers in difficult financial situations. These skills are crucial for effectively assisting customers to resolve arrears while maintaining compliance and protecting the organization's reputation.

What are Customer Arrears Support Advisors?

Customer Arrears Support Advisors are professionals who assist customers who have fallen behind on payments, such as loans, mortgages, or utility bills. Their primary role is to contact customers, understand their financial situation, and work with them to find suitable repayment solutions or support options. They provide guidance, negotiate payment plans, and may refer customers to additional resources or financial counseling. Their goal is to help customers manage their arrears while maintaining a positive relationship with the company.

What is a customer experience advocate job description?

A customer experience advocate is responsible for ensuring positive interactions between a company and its customers by addressing concerns, providing support, and promoting customer satisfaction. They often use communication skills, customer service tools, and feedback analysis to improve service quality and foster customer loyalty.

What are some common challenges faced by Customer Arrears Support Advisors, and how can they be managed effectively?

Customer Arrears Support Advisors often encounter customers who are experiencing financial difficulties and may be under significant stress. Balancing empathy with the need to adhere to company policies and regulations can be challenging. Advisors must develop strong communication and problem-solving skills to find solutions that are fair for both the customer and the business. Regular training, supportive team structures, and access to up-to-date resources help manage these challenges, ensuring advisors feel equipped to handle sensitive conversations and complex cases.

What is the role of a customer support advisor?

A customer support advisor assists customers by addressing inquiries, resolving issues, and providing information about products or services. In roles like a Customer Arrears Support Advisor, they often handle debt-related concerns, use communication skills, and may work with customer management systems to ensure timely resolution of arrears cases.

What do customer service specialists do?

Customer Arrears Support Advisors assist customers with overdue payments by explaining billing issues, negotiating repayment plans, and resolving account discrepancies. They often use customer management software and require strong communication and problem-solving skills to help maintain positive customer relationships and ensure timely payments.
More about Customer Arrears Support Advisor jobs
What job categories do people searching Customer Arrears Support Advisor jobs look for? The top searched job categories for Customer Arrears Support Advisor jobs are:
Customer Arrears Support Advisor jobs near you
Infographic showing various Customer Arrears Support Advisor job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 60% Full Time, and 30% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.
Customer Support Advisor

Customer Support Advisor

CPI Security

Charlotte, NC

$40K - $50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Customer Support Advisor

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

What You'll Do:

In this role, you'll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you.

Responsibilities

  • Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
  • Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
  • Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs
  • Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
  • Perform alarm system downloads to ensure programming of alarm systems
  • Assist field technicians with signal feedback, testing, and general customer account information needs
  • Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

What's In It For You!

  • $40,000 - $50,000 average annual compensation
  • Ongoing specialized, paid training and career growth opportunities
  • Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
  • Eligible for free monitored security system after 90 days
  • Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What We're Looking For:

  • High school diploma or equivalent
  • Minimum 2 years customer service experience, technical support experience preferred
  • Phone-based support skills preferred
  • Advanced typing and computer skills
  • Thrive in a busy, fast-paced work environment
  • A self-starter who can operate independently, within a team environment

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