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Customer Arrears Support Advisor Jobs (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

As a Customer Support Advisor in the area of legacy protection, you'll play a crucial role in our mission to deliver exceptional service, ensuring clients always feel valued and understood. You'll ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$65K/yr

As a Customer Support Advisor in the area of legacy protection, you'll play a crucial role in our mission to deliver exceptional service, ensuring clients always feel valued and understood. You'll ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the area of legacy protection, you'll play a crucial role in our mission to deliver exceptional service, ensuring clients always feel valued and understood. You'll ...

United Services

Customer Support Advisor

Suncook, NH · On-site

Maximize product support sales from designated customers. Both parts and labor sales. * Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.

Corebridge Financial

Client Support Advisor

In-plan Client Support Advisor At Corebridge Financial, we believe action is everything. That's why ... We collaborate across the enterprise, scale what works and act decisively for our customers and ...

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Customer Arrears Support Advisor information

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$5

$23

$26

How much do customer arrears support advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer arrears support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What is a customer arrears support advisor?

Customer Arrears Support Advisors are professionals who assist customers who have fallen behind on payments, such as loans, mortgages, or utility bills. Their primary role is to contact customers, understand their financial situation, and work with them to find suitable repayment solutions or support options. They provide guidance, negotiate payment plans, and may refer customers to additional resources or financial counseling. Their goal is to help customers manage their arrears while maintaining a positive relationship with the company.

What are the key skills and qualifications needed to thrive as a customer arrears support advisor?

To thrive as a Customer Arrears Support Advisor, you need strong knowledge of debt management processes, financial regulations, and customer service, often supported by relevant experience or qualifications in finance or customer care. Familiarity with CRM systems, collections software, and secure data handling tools is typically required. Excellent communication, empathy, problem-solving skills, and resilience help build trust with customers in difficult financial situations. These skills are crucial for effectively assisting customers to resolve arrears while maintaining compliance and protecting the organization's reputation.

What are some common challenges faced by customer arrears support advisors, and how can they be managed effectively?

Customer Arrears Support Advisors often encounter customers who are experiencing financial difficulties and may be under significant stress. Balancing empathy with the need to adhere to company policies and regulations can be challenging. Advisors must develop strong communication and problem-solving skills to find solutions that are fair for both the customer and the business. Regular training, supportive team structures, and access to up-to-date resources help manage these challenges, ensuring advisors feel equipped to handle sensitive conversations and complex cases.

What is the difference between Customer Arrears Support Advisor vs Customer Service Representative?

AspectCustomer Arrears Support Advisor

The Customer Arrears Support Advisor primarily focuses on managing overdue payments, negotiating repayment plans, and resolving arrears issues with customers. They often work in financial services, utilities, or telecom sectors, requiring knowledge of debt management and customer account handling. In contrast, a Customer Service Representative handles general customer inquiries, provides product or service information, and resolves a wide range of issues without a specific focus on arrears or debt collection. While both roles require strong communication skills, the Advisor role emphasizes debt resolution expertise.

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Customer Arrears Support Advisor jobs near you
Infographic showing various Customer Arrears Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.

Customer Support Advisor

Blyss Journeys

San Antonio, TX • On-site

Other

Re-posted 6 days ago

Job description

About the job Customer Support Advisor
Our team is looking for Customer Support Advisors who enjoy helping people, solving problems, and providing thoughtful service. In this role, you will assist clients with coordinating and organizing experience-based services while ensuring every interaction is professional, efficient, and positive.
This opportunity is well suited for individuals who enjoy working with people, staying organized, and managing multiple requests in a fast-paced environment.
Primary Responsibilities

  • Communicate with clients to understand their needs and preferences
  • Provide guidance and recommendations based on client requests
  • Coordinate details, confirmations, and service arrangements
  • Maintain accurate documentation and client records
  • Respond to client inquiries through phone, email, or online platforms
  • Monitor requests to ensure everything runs smoothly
  • Provide follow-up support and ensure client satisfaction
Candidate Profile
  • Previous experience in customer service, hospitality, administrative support, or retail is helpful
  • Strong interpersonal and communication skills
  • Organized with the ability to manage several tasks at once
  • Comfortable learning new systems and online tools
  • Reliable, detail-oriented, and proactive
  • Ability to work independently while maintaining professionalism
What We Provide
  • Flexible scheduling options
  • Remote work capability
  • Structured onboarding and training resources
  • Ongoing mentorship and support
  • Incentive-based earning potential
  • A collaborative and positive work environment

Equal Opportunity Statement
We are proud to be an equal opportunity organization and encourage applicants from diverse backgrounds to apply. All qualified candidates will be considered without regard to race, religion, gender, national origin, disability, or veteran status.

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