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Customer Arrears Support Advisor Jobs (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to provide exceptional service, ensuring clients feel valued and understood. You'll have the opportunity ...

S&A Group

Customer Support Advisor

Birmingham, AL

$65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to provide exceptional service, ensuring clients feel valued and understood. You'll have the opportunity ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to provide exceptional service, ensuring clients feel valued and understood. You'll have the opportunity ...

United Services

Customer Support Advisor

Suncook, NH · On-site

Maximize product support sales from designated customers. Both parts and labor sales. * Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.

Corebridge Financial

Client Support Advisor

In-plan Client Support Advisor At Corebridge Financial, we believe action is everything. That's why ... We collaborate across the enterprise, scale what works and act decisively for our customers and ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site +1

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

Corebridge Financial

Client Support Advisor

Houston, TX · On-site

We collaborate across the enterprise, scale what works and act decisively for our customers and ... As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors ...

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Customer Arrears Support Advisor information

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How much do customer arrears support advisor jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer arrears support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What is a customer arrears support advisor?

Customer Arrears Support Advisors are professionals who assist customers who have fallen behind on payments, such as loans, mortgages, or utility bills. Their primary role is to contact customers, understand their financial situation, and work with them to find suitable repayment solutions or support options. They provide guidance, negotiate payment plans, and may refer customers to additional resources or financial counseling. Their goal is to help customers manage their arrears while maintaining a positive relationship with the company.

What are the key skills and qualifications needed to thrive as a customer arrears support advisor?

To thrive as a Customer Arrears Support Advisor, you need strong knowledge of debt management processes, financial regulations, and customer service, often supported by relevant experience or qualifications in finance or customer care. Familiarity with CRM systems, collections software, and secure data handling tools is typically required. Excellent communication, empathy, problem-solving skills, and resilience help build trust with customers in difficult financial situations. These skills are crucial for effectively assisting customers to resolve arrears while maintaining compliance and protecting the organization's reputation.

What are some common challenges faced by customer arrears support advisors, and how can they be managed effectively?

Customer Arrears Support Advisors often encounter customers who are experiencing financial difficulties and may be under significant stress. Balancing empathy with the need to adhere to company policies and regulations can be challenging. Advisors must develop strong communication and problem-solving skills to find solutions that are fair for both the customer and the business. Regular training, supportive team structures, and access to up-to-date resources help manage these challenges, ensuring advisors feel equipped to handle sensitive conversations and complex cases.

What is the difference between Customer Arrears Support Advisor vs Customer Service Representative?

AspectCustomer Arrears Support Advisor

The Customer Arrears Support Advisor primarily focuses on managing overdue payments, negotiating repayment plans, and resolving arrears issues with customers. They often work in financial services, utilities, or telecom sectors, requiring knowledge of debt management and customer account handling. In contrast, a Customer Service Representative handles general customer inquiries, provides product or service information, and resolves a wide range of issues without a specific focus on arrears or debt collection. While both roles require strong communication skills, the Advisor role emphasizes debt resolution expertise.

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What job categories do people searching Customer Arrears Support Advisor jobs look for?

The top searched job categories for Customer Arrears Support Advisor jobs are:

Customer Arrears Support Advisor jobs near you
Infographic showing various Customer Arrears Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.

Customer Support Advisor

CPI Security

Charlotte, NC • On-site

$40K - $50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Support Advisor

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

What You'll Do:

In this role, you'll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you.

Responsibilities

  • Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
  • Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
  • Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs
  • Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
  • Perform alarm system downloads to ensure programming of alarm systems
  • Assist field technicians with signal feedback, testing, and general customer account information needs
  • Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

What's In It For You!

  • $40,000 - $50,000 average annual compensation
  • Ongoing specialized, paid training and career growth opportunities
  • Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
  • Eligible for free monitored security system after 90 days
  • Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What We're Looking For:

  • High school diploma or equivalent
  • Minimum 2 years customer service experience, technical support experience preferred
  • Phone-based support skills preferred
  • Advanced typing and computer skills
  • Thrive in a busy, fast-paced work environment
  • A self-starter who can operate independently, within a team environment

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