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Customer Arrears Support Advisor Jobs (NOW HIRING)

Salem University LLC

Student Support Advisor

Salem, WV · Remote

$42K - $48K/yr

Customer Service & Student Engagement * Deliver exceptional customer service while fostering a welcoming, supportive, and student-centered environment. * Respond promptly and professionally to ...

AO Globe Life

Remote Member Support Advisor

Spartanburg, SC · On-site +1

$95K - $115K/yr

Remote Member Support Advisor Globe Life AO | 100% Remote | Work From Home | U.S. Applicants Only ... Deliver exceptional customer service with professionalism and empathy * Participate in ongoing ...

Thrivent

Support Advisor

Boise, ID · On-site

Support Advisor This remote position provides support to the existing client base of Clarity ... Gather and maintain customer suitability information * Assists Financial Advisors in the ...

Salem University LLC

Student Support Advisor

Salem, WV · Remote

$42K - $48K/yr

Customer Service & Student Engagement * Deliver exceptional customer service while fostering a welcoming, supportive, and student-centered environment. * Respond promptly and professionally to ...

Thrivent Financial

Support Advisor

Lexington, KY

$60K - $80K/yr

Gather and maintain customer suitability information * Assists Financial Advisors in the preparation and follow-up for client meetings * Updates and maintains client information in several planning ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$36K - $75K/yr

We are growing fast, and we need a Client Support Advisor who can hit the ground running. You do ... A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ...

Collabera

Franchise Support Advisor

Warrenville, IL · On-site

Designs, Customer Experience: interact with customers in a professional and influential manner that ... Understand the differences among a large suite of process scenarios in supporting Royalty and Joint ...

Docebo

Premium Support Advisor

Athens, GA · On-site

$55 - $75/hr

The Adventure Ahead The role of the Premium Support Advisor is crucial in ensuring that our Premium ... Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Professional ...

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Customer Arrears Support Advisor information

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How much do customer arrears support advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer arrears support advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What is a customer arrears support advisor?

Customer Arrears Support Advisors are professionals who assist customers who have fallen behind on payments, such as loans, mortgages, or utility bills. Their primary role is to contact customers, understand their financial situation, and work with them to find suitable repayment solutions or support options. They provide guidance, negotiate payment plans, and may refer customers to additional resources or financial counseling. Their goal is to help customers manage their arrears while maintaining a positive relationship with the company.

What are the key skills and qualifications needed to thrive as a customer arrears support advisor?

To thrive as a Customer Arrears Support Advisor, you need strong knowledge of debt management processes, financial regulations, and customer service, often supported by relevant experience or qualifications in finance or customer care. Familiarity with CRM systems, collections software, and secure data handling tools is typically required. Excellent communication, empathy, problem-solving skills, and resilience help build trust with customers in difficult financial situations. These skills are crucial for effectively assisting customers to resolve arrears while maintaining compliance and protecting the organization's reputation.

What are some common challenges faced by customer arrears support advisors, and how can they be managed effectively?

Customer Arrears Support Advisors often encounter customers who are experiencing financial difficulties and may be under significant stress. Balancing empathy with the need to adhere to company policies and regulations can be challenging. Advisors must develop strong communication and problem-solving skills to find solutions that are fair for both the customer and the business. Regular training, supportive team structures, and access to up-to-date resources help manage these challenges, ensuring advisors feel equipped to handle sensitive conversations and complex cases.

What is the difference between Customer Arrears Support Advisor vs Customer Service Representative?

AspectCustomer Arrears Support Advisor

The Customer Arrears Support Advisor primarily focuses on managing overdue payments, negotiating repayment plans, and resolving arrears issues with customers. They often work in financial services, utilities, or telecom sectors, requiring knowledge of debt management and customer account handling. In contrast, a Customer Service Representative handles general customer inquiries, provides product or service information, and resolves a wide range of issues without a specific focus on arrears or debt collection. While both roles require strong communication skills, the Advisor role emphasizes debt resolution expertise.

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What job categories do people searching Customer Arrears Support Advisor jobs look for?

The top searched job categories for Customer Arrears Support Advisor jobs are:

Customer Arrears Support Advisor jobs near you
Infographic showing various Customer Arrears Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,846 per year, or $23 per hour.

Customer Support Advisor (CSA)

United Ag and Turf

Scarborough, ME • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Job Type
Full-time
Description
Who We Are
United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.
What You'll Get
  • A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
  • Referral Bonus
  • Earned PTO
  • Employee Assistance Program
  • Paid Company holidays
  • Company Paid Life Insurance
  • Great Work/Life Balance
  • Opportunities for advancement
  • A chance to work for the best in the business

Job Type: Full Time Schedule: Monday - Friday 1st shift - Saturdays as needed
United Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.
What You'll Do
  • Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
  • Maximize product support sales from designated customers. Both parts and labor sales.
  • Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
  • Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
  • Work with territory sales reps to maximize the probability of repeat sales and increase United C&F's share of new equipment purchases.
  • Develop new product support business within the assigned territory, with customers that haven't utilized United C&F in the past.
  • Maintain thorough knowledge of United C&F's product line and their product support offerings.
  • Maintain an average of six-ten customer contacts per day.
  • Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
  • Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.

Requirements
Preferred
College degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field. Organization and communication skills must be highly developed. Computer skills need to be broad based.
A valid driver's license will be required.
Physical Requirements
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
Salary Description
$20.00 - $23.00 per hour

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