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Apple Technical Support Advisor Jobs (NOW HIRING)

Fairygodboss

Technical Support Advisor

Miami, FL · On-site

$110K - $111K/yr

ADP is Hiring a Technical Service Advisor We are seeking a Technical Service Advisor to serve as ... Responsibilities * Client Support: Help clients manage their business using ADP solutions ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Koerber

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Quest Software Canada Inc

Provide Technical Support to Quest customers, focusing on migrations (eg, mail, Teams, SharePoint, OneDrive) in an enterprise setting * Troubleshoot customers' issues by being able to reproduce in ...

MountainOne

$60K - $80K/yr

The Technical Services Representative is critical to ensure our customers are effectively supported throughout the lifecycle of their vehicles. You will serve as the primary technical resource ...

speakit

Italian Customer Advisor

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

Speakit

Italian Customer Advisor

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Apple Inc.

$105K/yr

... technical alignment with local cybersecurity and data privacy laws (e.g., MLPS, PIPL, Etc ). * Advise and present to Apple executive leadership on regulatory risks, compliance posture, and strategic ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

Technical retail experience (i.e., Apple Genius bar, Geek squad) * Experience in Dental (hygienist ... to financial advisors * Generous paid Parental Leave (up to 16 weeks) * Tenure‑based paid ...

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Apple Technical Support Advisor information

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$41K

$115K

$138K

How much do apple technical support advisor jobs pay per year?

As of Sep 15, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

More about Apple Technical Support Advisor jobs

What cities are hiring for Apple Technical Support Advisor jobs?

Cities with the most Apple Technical Support Advisor job openings:

What are popular job titles related to Apple Technical Support Advisor jobs?

For Apple Technical Support Advisor jobs, the most frequently searched job titles are:

Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Support Advisor

Miami, FL • On-site

Fairygodboss
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Fairygodbossexternal

$110K - $111K/yr

Other

PTO

Posted 7 days ago

Job description

ADP is Hiring a Technical Service Advisor

We are seeking a Technical Service Advisor to serve as our front‑line partner in solving client challenges. The role involves troubleshooting, training users, and earning client satisfaction scores.

Responsibilities
  • Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units to deliver a seamless client experience. Provide advanced application support via phone, chat, CRM, email, or in person.
  • Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to maintain the ability to support clients.
  • Organize: Accurately assess when additional support is required, forward requests, coordinate communications with other departments, expedite responses to critical client situations, and identify training needs.
  • Expert: Provide instruction and guidance on product features, processes, and procedures; support and promote internal knowledge management resources; handle complex payroll processing questions and prioritize cases.
Requirements
  • At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • Ability to work overtime hours during peak seasons.
  • College degree desirable but not required; other acceptable experiences include military experience.
Preferred Qualifications
  • Experience navigating ADP platforms or products.
  • Certified Payroll Professional certification.
Benefits
  • Work in a culture that values equity, inclusion, and belonging.
  • Connect with Business Resource Groups worldwide.
  • Grow your career in an agile, dynamic environment with opportunities to progress.
  • Access ongoing training, development, and mentorship opportunities.
  • Best‑in‑class benefits beginning on Day 1, supporting physical and mental well‑being.
  • Company‑paid time off for volunteering and giving back to the community.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and foster an honest and respectful workplace.

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