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Apple Technical Support Advisor Jobs (NOW HIRING)

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty ...

Encoura

Bilingual Technical Support Advisor

$16/hr

Bilingual Customer Care and Technical Support Advisor Remoto - EE. UU. Resumen del rol Como Bilingual Customer Care and Technical Support Advisor, serás el primer punto de contacto para clientes que ...

Encoura

Bilingual Technical Support Advisor

Austin, TX · On-site

$16/hr

Bilingual Customer Care and Technical Support Advisor Remoto - EE. UU. Resumen del rol Como Bilingual Customer Care and Technical Support Advisor, serás el primer punto de contacto para clientes que ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

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Apple Technical Support Advisor information

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How much do apple technical support advisor jobs pay per year?

As of May 29, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

More about Apple Technical Support Advisor jobs
What cities are hiring for Apple Technical Support Advisor jobs? Cities with the most Apple Technical Support Advisor job openings:
What job categories do people searching Apple Technical Support Advisor jobs look for? The top searched job categories for Apple Technical Support Advisor jobs are:
Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 3% Part Time, and 5% Contract. Highlights an 11% Physical, and 89% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.
Technical Support Advisor

Technical Support Advisor

CFS Brands LLC

Lodi, NJ • On-site

$25 - $30/hr

Full-time

Posted 20 days ago

Job description

Job Title: Technical Support Advisor

Reports to: Category Director, Equipment Sales

Location: On-site, Lodi, New Jersey


About the Role: the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers.

Key Responsibilities:

  • Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.
  • Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance.
  • Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support.
  • Think critically and creatively to proactively find the best solution for the customer’s issue.
  • Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.
  • Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities.
  • Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.
  • Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner.
  • Improve processes and documentation

Education and Experience:


  • Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience.
  • Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing.
  • Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices
  • Excellent verbal and written communication skills.
  • Strong phone skills for prompt, courteous, and efficient call handling.
  • Ability to work effectively within a team and collaborate with other departments as needed.
  • Familiarity with foodservice or consumer equipment and related experience a plus.

About CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

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