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Apple Technical Support Advisor Jobs (NOW HIRING)

TDS Telecom

Technical Support Advisor

$17.66 - $26.48/hr

As a Technical Support Advisor , you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing ...

TDS Telecom

Technical Support Advisor

$18.50/hr

As a Technical Support Advisor , you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Koerber

Technical Support Advisor

Fargo, ND

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Ambassador Resources

Be Seen First

Technical Support Specialist

Paramus, NJ · On-site

$25 - $30/hr

Are you passionate about helping customers and solving problems? We're looking for a Technical Support Advisor who can provide exceptional customer service and technical support related to warranty ...

New

ARTISTRY WEALTH, LLC

Support Advisor

Indianapolis, IN · On-site

$50K - $80K/yr

Support Advisor (Path to Lead Advisor) - Indianapolis, IN We are growing and looking for a detail ... Technical Skills * Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CFS Brands LLC

Equipment Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

On-site, Lodi, New Jersey About the Role: the Equipment Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Support Apple devices (Mac support). * Travel across Georgia for onsite support as needed (mileage ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

If you want to have outsized impact on a small team building the future of Apple cloud ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

If you want to have outsized impact on a small team building the future of Apple cloud ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

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All JobsApple Technical Support Advisor Jobs

Apple Technical Support Advisor information

See salary details

$41K

$115K

$138K

How much do apple technical support advisor jobs pay per year?

As of Aug 3, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

How much does Apple technical support Advisor make?

Apple Technical Support Advisors typically earn an hourly wage ranging from $15 to $25, depending on experience and location. They may also receive benefits such as health insurance, paid time off, and opportunities for advancement within the company.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What does a technical support advisor do?

A technical support advisor assists customers with troubleshooting and resolving technical issues related to products or services. They provide guidance through phone, chat, or email, often using diagnostic tools and technical knowledge to ensure customer satisfaction and issue resolution.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

What does a technical support advisor do at Apple?

A technical support advisor at Apple assists customers with troubleshooting and resolving issues related to Apple products and services. They provide technical guidance via phone, chat, or in person, often using diagnostic tools and knowledge of Apple hardware and software to ensure customer satisfaction.

How difficult is it to get hired at Apple?

Getting hired as an Apple Technical Support Advisor can be competitive, as the company seeks candidates with strong communication skills, technical knowledge, and customer service experience. The hiring process typically involves multiple interviews, assessments, and background checks, and candidates often need relevant certifications or training in Apple products and support tools.
More about Apple Technical Support Advisor jobs
What cities are hiring for Apple Technical Support Advisor jobs? Cities with the most Apple Technical Support Advisor job openings:
What job categories do people searching Apple Technical Support Advisor jobs look for? The top searched job categories for Apple Technical Support Advisor jobs are:
Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Support Advisor

TDS Telecom

Remote

$17.66 - $26.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

TDS Telecom rating

6.7

Company rating: 6.7 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

72nd of 96 rated telecommunications companies

Job description

Overview
TDS Telecom is currently seeking Technical Support Advisors to join our team. This is a 100% remote work from home position in any of the 40+ US states in which TDS has a presence! We will provide the equipment!
As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. You should be highly technical and customer focused to deliver exceptional customer service.
Details:
  • Starting Pay: $18.50/hr
  • Shifts for this position will be required to work Saturday and/or Sunday.
  • Start date: September 28, 2026
  • 5 weeks of paid remote onboarding and training Monday-Friday from 8:00am-4:30pm CST
  • Starting shift times will vary with many having late evening hours (additional $1 for shifts starting after 11am)

***We expect perfect attendance during a 5-week onboarding/training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!***
Perks:
  • Medical, Dental, Vision coverage starting on day 1 of employment!
  • Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
  • Annually, you will receive 3 weeks of vacation time and 2 weeks of sick time, which start accruing on your first day
  • Discounts on TDS services
  • Tuition assistance after working with TDS for 1 year

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Responsibilities
  • Provide first contact support for small & large business voice, video, data, and premium commercial product issues.
  • Demonstrate exceptional customer service skills in order to exceed customers' expectations and to minimize escalations by taking ownership of customer-reported issues.
  • Provide a higher level of service to commercial customers by engaging other departments on behalf of the customer to help resolve the customer's trouble.
  • Assist customers with Internet configurations and settings.
  • Answer calls in a "Virtual Call Center" environment, generating trouble tickets and updating tickets, as needed, until the issue is resolved.
  • Interface between customers and technicians by effectively gathering the required information from customers via scripts and troubleshooting experience and documenting them in a trouble ticket.
  • Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements.
  • Maintain knowledge of relevant TDS product offerings and technology.
  • Respond, troubleshoot and if necessary generate a trouble ticket for residential, small and large business voice, data and premium product issues. This may include the following tasks:
    • Using various programs but not limited to, ACD (Aspect Uniphi Connect), UTS, MARTENS, DESI, INAT, MetaSolv, Support Portal and Web-based access to switches and Goldmine
    • Research, resolve, record and respond to customer-initiated requests for assistance which may include voice, dialup, Internet, High Speed Internet, Business data, Remote PC, Video services, etc.
    • Educate customers in order to reduce repeat customer calls
    • Defuse high tension situations by demonstrating empathy, proposing alternatives and negotiating credits when appropriate. If necessary, escalate to the next level of support
  • Work off-line tasks in Right Now Web and/or in chat currently assigned to the Customer Repair Advisor Support Team
  • Participate in project team initiatives and subject matter expert tasks
    • Application testing
    • Assist management with technical training
    • Respond to customer inquiries via Right Now Web, email, chat, outbound call, etc.
    • Knowledge Base and process document enhancement recommendations
  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
  • Contribute to overall process improvement by providing feedback to management on root cause analysis and recommended solutions.

Qualifications
Required Qualifications
  • 1+ year customer service, help desk, troubleshooting or call center experience.
  • Must follow the TDS attendance guidelines in order to meet TDS's business needs, including but not limited to our obligations to our customers and to our customers' needs.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Plan
  • Generous Vacation & Paid Sick Leave
  • Seven Paid National Holidays & One Floating Holiday
  • Paid Parental Leave (6 weeks after 12 months of employment)
  • Adoption & Surrogacy Assistance
  • Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:
  • Short-Term & Long-Term Disability
  • TDS Service Discounts
  • Education Assistance
  • Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.50 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.)
$17.66/Hr. - $26.48/Hr.

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