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Apple Technical Support Advisor Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

HCLTech

Technical Support Advisor

El Paso, TX · On-site

$16/hr

Job Title: Tech Support Advisor Job ID: 148911 Position Type: Full-time Location: El Paso, TX ... Listen to customer and use your technical expertise, creativity and intellectual curiosity to meet ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Koerber

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Thrivent

Support Advisor

Boise, ID · On-site

This role provides technical support for the Lead Advisor and/or Service Advisor. Responsibilities include data gathering, modeling, case design, scenario building, plan development, and presentation ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Apple Inc.

$197 - $354/hr

... technical alignment with local cybersecurity and data privacy laws (e.g., MLPS, PIPL, Etc ). * Advise and present to Apple executive leadership on regulatory risks, compliance posture, and strategic ...

New

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Support Apple devices (Mac support). * Travel across Georgia for onsite support as needed (mileage ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

If you want to have outsized impact on a small team building the future of Apple cloud ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

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Apple Technical Support Advisor information

See salary details

$41K

$115K

$138K

How much do apple technical support advisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

More about Apple Technical Support Advisor jobs

What cities are hiring for Apple Technical Support Advisor jobs?

Cities with the most Apple Technical Support Advisor job openings:

What job categories do people searching Apple Technical Support Advisor jobs look for?

The top searched job categories for Apple Technical Support Advisor jobs are:

Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Support Advisor

JSI Telecom

Chantilly, VA • Hybrid

$95K - $160K/yr

Full-time

Re-posted 10 days ago

Job description

JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide customer base. We offer a relaxed, casual environment where you will enjoy a personal team atmosphere in which open communications and design discussions are encouraged. Our rewarding and stimulating environment have resulted in an outstanding employee retention rate, well above the industry standard.

PRIMARY DUTIES

  • Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical hardware and software issues involving a wide array of technologies
  • Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other JSI groups when necessary.
  • Escalate issues which cannot be resolved to management and to other JSI groups.
  • Enter issues and fixes into the ticket monitoring system.
  • Work issues and service requests as assigned.
  • Maintain contact with customers as needed.
  • Stay current with system information, changes and updates.
  • Ability to travel CONUS and OCONUS up to 30% of the time

ESSENTIAL REQUIREMENTS

  • Possess a positive customer-centric attitude 
  • Possess 2-5 years of experience with at least three of the following skillsets (listed in order of preference)
    • VMWare
    • Microsoft Server 2019+
    • Linux
    • Active Directory
    • Powershell
    • Kubernetes
    • MSSQL
    • Cisco ASA
    • Layer 3 switches (Dell, Cisco, HP)
    • DELL SAN
    • DELL Server Hardware [T and R Series]
  • Network Administration;
    • TCP
    • LAN
    • WAN
    • Subnetting
  • Proper phone and email etiquette.
  • Ability to speak and write clearly and accurately.
  • Effective listening skills.
  • Ability to follow provided procedures.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Solid Troubleshooting experience and fundamentals.
  • Ability to work independently or with a group.
  • Work on-call support on a rotation or as assigned.
  • Work in a 24/7 environment and willing to work critical issues until resolved. which could be outside your normal hours.       
  • Ability to multitask and stay organized.
  • Must be able to obtain and maintain a Top-Secret Security clearance

PREFERRED SKILLS 

  • Bilingual Skills
    • Spanish
  • Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline
  • Current Industry Certifications (such as):
    • MCSE Server Infrastructure 2019+
    • Linux
    • VMWare
    • CISCO
    • A+
    • Networking +
    • Security +

WORK CONDITIONS

  • Hybrid (Onsite & Remote)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

The anticipated salary range for this position is $95,000 – $160,000 annually. Actual compensation will be determined based on a variety of factors, including, but not limited to, the seniority level (junior, intermediate or senior) at which the position is filled, education, relevant work experience, industry experience, technical skills, certifications, and internal equity.

The posted salary range reflects the Company's good faith estimate at the time of posting and may be modified as business needs or market conditions change. Additional compensation in the form of discretionary bonuses may be available.