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Apple Technical Support Advisor Jobs in Raleigh, NC

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious ... Apple App Store and Google Play. * Ability to gather and interpret useful technical details from ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious ... Apple App Store and Google Play. * Ability to gather and interpret useful technical details from ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Configure and support Apple iPhones and other mobile devices. * Maintain hardware inventory, asset ... Maintain technical documentation, knowledge base articles, and standard operating procedures.

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Configure and support Apple iPhones and other mobile devices. * Maintain hardware inventory, asset ... Maintain technical documentation, knowledge base articles, and standard operating procedures.

Avalara

Support Tax Technologist

Durham, NC · On-site

$122K/yr

The Support Tax Technologist works closely with large enterprise customers to understand complex ... Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara ...

Computer Task

Technical Analyst

Morrisville, NC · On-site

$65 - $95/hr

Travel as needed to support demonstrations and technical engagements. Skills * Knowledge of Android, Linux, Microsoft Windows, and familiarity with Apple operating systems. * Experience using AI ...

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All JobsApple Technical Support Advisor JobsApple Technical Support Advisor Jobs in Raleigh, NC

Apple Technical Support Advisor information

See Raleigh, NC salary details

$39.9K

$111.8K

$134.1K

How much do apple technical support advisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for apple technical support advisor in Raleigh, NC is $111,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,800.00 and $113,200.00 per year, depending on experience, location, and employer.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

What are popular job titles related to Apple Technical Support Advisor jobs in Raleigh, NC?

For Apple Technical Support Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Apple Technical Support Advisor jobs in Raleigh, NC look for?

The top searched job categories for Apple Technical Support Advisor jobs in Raleigh, NC are:

Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,754 per year, or $53.7 per hour.

US-Technical Specialist

Apple

Raleigh, NC • On-site

Full-time

Re-posted 8 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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