US-Technical Specialist
Raleigh, NC · On-site
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...
US-Technical Specialist
Raleigh, NC · On-site
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...
US-Technical Specialist
Raleigh, NC · On-site
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...
US-Technical Specialist
Raleigh, NC · On-site
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...
Sr. Technical Program Manager, Wallet Services Analytics
$144K - $263K/yr
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Sr. Technical Program Manager, Wallet Services Analytics
$144K - $263K/yr
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Sr. Technical Program Manager, Wallet Services Analytics
$144K - $263K/yr
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Sr. Technical Program Manager, Wallet Services Analytics
$144K - $263K/yr
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Instructional Support Technician - Field Support Technician
Cary, NC · On-site
$38K - $47K/yr
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Instructional Support Technician - Field Support Technician
Cary, NC · On-site
$38K - $47K/yr
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Apple Services are an essential part of the Apple ecosystem, and Apple Wallet is at the forefront ... Prior experience supporting key PPM areas, including stakeholder management, performance and ...
Support Tax Technologist
Durham, NC · On-site
$122K/yr
The Support Tax Technologist works closely with large enterprise customers to understand complex ... Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara ...
Support Tax Technologist
Durham, NC · On-site
$122K/yr
The Support Tax Technologist works closely with large enterprise customers to understand complex ... Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Experience supporting PCs, Chromebooks, and Apple products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions ...
Provide technical support to new API/DS sites and site expansions during design and start-up activities to ensure CCS programs and process/ product requirements are supported at these sites ...
Provide technical support to new API/DS sites and site expansions during design and start-up activities to ensure CCS programs and process/ product requirements are supported at these sites ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
IT Help Desk Specialist - #4915
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
Quick apply
IT Help Desk Specialist - #4915
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
IT Help Desk Specialist - #4915
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
IT Help Desk Specialist - #4915
$30 - $41/hr
Responsibilities Serve as the primary point of contact for employee technical support, resolving ... Experience supporting macOS in a primarily Apple environment. * Experience with Jamf or other ...
Technical Account Manager
Morrisville, NC · On-site
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
Technical Account Manager
Morrisville, NC · On-site
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
Technical Account Manager
Morrisville, NC · On-site
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
Technical Account Manager
Morrisville, NC · On-site
This role provides guidance, supports product adoption, and offers technical consultation to help ... advisor and advocate throughout their journey with NetApp. * Onboarding, Adoption, and Capacity ...
Apple Technical Support Advisor information
See Raleigh, NC salary details
$39.9K - $48.4K
0% of jobs
$48.4K - $57K
0% of jobs
$57K - $65.6K
0% of jobs
$65.6K - $74.1K
4% of jobs
$74.1K - $82.7K
4% of jobs
$82.7K - $91.3K
2% of jobs
$91.3K - $99.9K
0% of jobs
$99.9K - $108.4K
0% of jobs
$110K is the 25th percentile. Wages below this are outliers.
$108.4K - $117K
77% of jobs
$117K - $125.6K
0% of jobs
$125.6K - $134.1K
12% of jobs
$39.9K
$111.8K
$134.1K
How much do apple technical support advisor jobs pay per year?
As of Jul 31, 2026, the average yearly pay for apple technical support advisor in Raleigh, NC is $111,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,800.00 and $113,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?
To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.
How much does Apple technical support Advisor make?
Apple Technical Support Advisors typically earn an hourly wage ranging from $15 to $25, depending on experience and location. They may also receive benefits such as health insurance, paid time off, and opportunities for advancement within the company.
How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?
Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.
What does a technical support advisor do?
A technical support advisor assists customers with troubleshooting and resolving technical issues related to products or services. They provide guidance through phone, chat, or email, often using diagnostic tools and technical knowledge to ensure customer satisfaction and issue resolution.
What does an Apple Technical Support Advisor do?
An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.
What is the difference between Apple Technical Support Advisor vs Apple Genius?
| Aspect | Apple Technical Support Advisor | Apple Genius |
|---|---|---|
| Required Credentials | Technical certifications, customer service skills | Technical certifications, Apple-specific training |
| Work Environment | Call centers, remote support, online chat | Apple retail stores, in-person support |
| Employer & Industry Usage | Apple Inc., customer support division | Apple Inc., retail and support services |
| Common Search & Comparison | Customer support roles, technical support jobs | In-store support, technical troubleshooting |
Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.
What does a technical support advisor do at Apple?
A technical support advisor at Apple assists customers with troubleshooting and resolving issues related to Apple products and services. They provide technical guidance via phone, chat, or in person, often using diagnostic tools and knowledge of Apple hardware and software to ensure customer satisfaction.
How difficult is it to get hired at Apple?
Getting hired as an Apple Technical Support Advisor can be competitive, as the company seeks candidates with strong communication skills, technical knowledge, and customer service experience. The hiring process typically involves multiple interviews, assessments, and background checks, and candidates often need relevant certifications or training in Apple products and support tools.
What are popular job titles related to Apple Technical Support Advisor jobs in Raleigh, NC? For Apple Technical Support Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Apple Technical Support Advisor jobs in Raleigh, NC look for? The top searched job categories for Apple Technical Support Advisor jobs in Raleigh, NC are:
Apple rating
8.0
Based on 675 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976