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Apple Technical Support Advisor Jobs (NOW HIRING)

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Proficiency in Apple products and Mac support. * Knowledge of network connectivity, Wi-Fi ...

Artec 3D

Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people ...

Artec 3D

Technical Support Engineer

Santa Clara, CA · On-site

Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people ...

Apple

US-Technical Specialist

New York, NY · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Arlington, VA · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Boise, ID · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Bethesda, MD · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Satechi

Technical Support Agent - On-site

San Diego, CA · On-site

$23 - $26/hr

What You'll Be Doing Customer Support & Troubleshooting - Apple Ecosystem (primary) * Manage and ... facing technical support i nvolving consumer electronics, Apple hardware, or peripherals

Apple

US-Technical Specialist

Pittsburgh, PA · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Philadelphia, PA · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

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Apple Technical Support Advisor information

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$41K

$115K

$138K

How much do apple technical support advisor jobs pay per year?

As of Sep 15, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

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For Apple Technical Support Advisor jobs, the most frequently searched job titles are:

Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Support Analyst

Forsyth, GA • On-site

Trilyon, Inc.
IT Services • 11 - 50 employees
Learn more about Trilyon, Inc.external

Contractor

Re-posted 18 days ago

Job description

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website https://trilyonservices.com/careers/.

We are seeking a Technical Support Analyst to join our team.

This role will involve analyzing, optimizing, and improving computer systems, managing Google Workspace and Chrome OS environments, and providing IT support across educational and instructional programs. The ideal candidate will have experience in Google Workspace administration, device management, and troubleshooting Chrome OS and Apple devices, with a passion for technology operations and support.

Job Title: Technical Support Analyst

Location: Forsyth, GA or Decatur, GA (Hybrid)

Duration: 7+ Months (with possible extension)

Job Description:

  • Manage and administer the Google Chrome Management Console for devices and users including Gmail, Calendar, Groups, and Shared Mailboxes.

  • Monitor all aspects of Google Workspace domain including usage, user status, storage, security, and file sharing.

  • Manage and monitor sync tools, logs, email alerts, and reports for all activities.

  • Configure, deploy, and update Chromebooks, extensions, and educational applications.

  • Enforce device and user policies including content filters, sign-in restrictions, and security settings.

  • Provide Tier 1–2 technical support to users on Chrome OS and Google Workspace for Education.

  • Troubleshoot hardware, software, and connectivity issues related to Chrome devices.

  • Collaborate with instructional technology teams to ensure compatibility of digital learning tools.

  • Maintain accurate inventory records for Chrome devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps.

  • Analyze support trends to recommend improvements in device management and user experience.

  • Monitor system performance, updates, and security compliance within the Chrome environment.

Qualifications:

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • 2+ years of experience providing IT support or systems administration, preferably in an educational environment.

  • Hands-on experience managing Google Workspace for Education and Chrome OS devices.

  • Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.

  • Proficiency in Apple products and Mac support.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web-based applications and learning management systems (LMS).

Preferred Qualifications:

  • Google Certified IT Support Professional or Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering tools and device compliance reporting.

Working Conditions:

  • Standard office and hybrid work environment.

  • Travel required throughout the state of Georgia.

  • Occasional lifting up to 25 lbs.

  • May require entry into correctional facilities with escort.

Why Join Us?

  • Trilyon, Inc., offers a comprehensive benefits package.

  • Opportunities for growth and professional development.

  • Collaborative and inclusive company culture.

Equal Employment Opportunity (EEO) Statement:

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Thank you
Anjali Sharma
Anjali@trilyonservices.com