ZipRecruiter

Log In

1

Apple Technical Support Advisor Jobs (NOW HIRING)

Speakit

Italian Customer Advisor

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

speakit

French Customer Advisor - Lisbon

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

speakit

Italian Customer Advisor

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

Speakit

French Customer Advisor - Lisbon

Technical Support Advisor Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business ...

next page

Showing results 1-20

All JobsApple Technical Support Advisor Jobs

Apple Technical Support Advisor information

See salary details

$41K

$115K

$138K

How much do apple technical support advisor jobs pay per year?

As of Jun 27, 2026, the average yearly pay for apple technical support advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Technical Support Advisor, and why are they important?

To thrive as an Apple Technical Support Advisor, you need strong troubleshooting skills, product knowledge of Apple devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and AppleCare procedures is highly beneficial. Outstanding communication, patience, and active listening are crucial soft skills for resolving customer issues effectively. These abilities ensure high customer satisfaction and efficient problem resolution, which are vital for maintaining Apple’s reputation for superior support.

How does an Apple Technical Support Advisor typically collaborate with other teams to resolve complex customer issues?

Apple Technical Support Advisors often work closely with higher-level technical specialists, engineering teams, and even customer relations representatives when troubleshooting complex or unusual customer issues. While most problems can be solved individually, challenging cases may require escalating tickets or joining team huddles to brainstorm solutions. Advisors also share feedback and learnings with product teams to help improve future Apple products and support processes, making collaboration an integral part of the role.

What does an Apple Technical Support Advisor do?

An Apple Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple products and services, such as iPhones, Macs, iPads, Apple Watches, and software applications. They provide support via phone, chat, or email, guiding users through technical problems and offering solutions. Advisors are trained to deliver excellent customer service, explain technical information in an easy-to-understand way, and escalate complex issues when necessary. Their role is crucial in ensuring customer satisfaction and maintaining Apple's high standards for support.

What is the difference between Apple Technical Support Advisor vs Apple Genius?

AspectApple Technical Support AdvisorApple Genius
Required CredentialsTechnical certifications, customer service skillsTechnical certifications, Apple-specific training
Work EnvironmentCall centers, remote support, online chatApple retail stores, in-person support
Employer & Industry UsageApple Inc., customer support divisionApple Inc., retail and support services
Common Search & ComparisonCustomer support roles, technical support jobsIn-store support, technical troubleshooting

Apple Technical Support Advisors primarily provide remote customer support via calls, chats, or emails, focusing on troubleshooting and resolving technical issues. Apple Geniuses work in retail stores, offering in-person technical assistance and device repairs. While both roles require technical knowledge and Apple certifications, Geniuses have a more hands-on, in-store focus, whereas Advisors handle remote support. Both positions are essential in delivering Apple’s customer service experience.

More about Apple Technical Support Advisor jobs
What cities are hiring for Apple Technical Support Advisor jobs? Cities with the most Apple Technical Support Advisor job openings:
What job categories do people searching Apple Technical Support Advisor jobs look for? The top searched job categories for Apple Technical Support Advisor jobs are:
Apple Technical Support Advisor jobs near you
Infographic showing various Apple Technical Support Advisor job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 47% Physical, and 53% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.
Remote Tech Support Advisor

Remote Tech Support Advisor

VXI Global Solutions

Charleston, SC • Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life

Posted 25 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor! 
Location: Remote Call Center 
Join Us as a Technical Support Advisor! 

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! 

What You’ll Be Doing: 

Customer Service Excellence: 

  • Handle customer inquiries via phone, delivering tailored solutions to technical issues. 

  • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. 

Technical Support & Troubleshooting: 

  • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. 

  • Use multiple systems to research and deliver efficient, real-time solutions. 

Adaptability in Communication: 

  • Connect with a diverse range of customers by adjusting your communication style to meet their needs. 

  • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. 

Team Collaboration: 

  • Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. 

What We’re Looking For: 

Customer Service Focus: 

  • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). 

Technical Enthusiasm: 

  • A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. 

Resilience Under Pressure: 

  • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. 

Learning & Growth Mindset: 

  • Open to feedback and coaching, with a drive to continuously improve and excel. 

What You Bring: 

  • Proven experience in customer support or technical assistance, ideally in a call center setting. 

  • Strong verbal and written communication skills. 

  • Problem-solving abilities with a flexible, adaptable approach to challenges. 

  • Confidence in navigating multiple software tools and systems to resolve issues. 

  • A self-motivated attitude with effective time management skills. 

What You’ll Get: 

Competitive Pay: 

  • $17.31 per hour, with opportunities for performance-based incentives. 

Comprehensive Benefits: 

  • Full health insurance package, including medical, dental, and vision coverage. 

Cell Phone Perks: 

  • $25/month per line for unlimited phone, text, and data (restrictions may apply). 

Training and Growth: 

  • Paid training to set you up for success. 

  • Career advancement opportunities with a globally renowned leader in technology innovation. 

Referral Bonuses: 

  • Earn ongoing bonuses for referring new employees through our Referral for Life Program. 

Supportive, Inclusive Environment: 

  • Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. 

  • Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. 

Remote Work Requirements

  • Private Workspace: A quiet, dedicated workspace with no distractions. 

  • Ergonomics: A comfortable desk setup with all necessary equipment. 

  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

  • Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here: 

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us. 

Ready to Take the Next Step? 

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply