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Customer Success Program Manager Jobs in Indiana

LEDVANCE

Customer Success Representative

Westfield, IN · On-site

We are seeking a proactive and analytical Customer Success Representative to manage and grow our ... Support Made-To-Order (MTO) and Poles programs by coordinating requirements and ensuring alignment ...

New

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

Acxiom

VP, Customer Success Manager

Indianapolis, IN · On-site

As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services.

Sprinklr

This role leads Customer Success Managers to drive adoption, value realization, retention, and ... Our open Mentoring Program is designed to create meaningful connections that support growth and ...

NoGigiddy

Customer Success Specialist

Indianapolis, IN · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

Genesys

Proficiency with CRM systems and customer success platforms * Bachelor's degree in Business ... Experience driving customer advocacy programs and reference development Compensation: This role has ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Indiana

Customer Success Program Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Indiana? For Customer Success Program Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Indiana look for? The top searched job categories for Customer Success Program Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Program Manager jobs? Cities in Indiana with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Sales + Customer Success Manager

WEAVER FUNDRAISING LLC

Indianapolis, IN • On-site

$15K/yr

Other

Retirement

Posted 17 days ago

Job description

Description

Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trail's End growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action. 


Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. Your work directly fuels our mission to help Scouting programs raise more money so youth can achieve their goals. 


Compensation includes a competitive base salary plus performance bonus tied to Scouting Unit growth. 


Location: Indianapolis, IN (In-Office 5 days) 


HOW WILL YOU HELP US GROW?

  • Drive Pipeline Growth: Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation. 
  • Sales Enablement: Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences. 
  • Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and retention. 
  • Sales Reporting: Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for your Sales Leader as needed. 
  • Account Management Training: Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices. 
  • Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our technology and products effectively and provide your units and councils with pertinent information. 
  • Compliance: Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards. 
  • Mission Advocacy: Represent Trail's End with positivity and purpose, always keeping Scouts at the center of the work. 

Requirements

WHAT DO YOU NEED TO HAVE?

  • Bachelor's degree in business, marketing, or a related field preferred. 
  • 5+ years of sales experience with a track record of results. 
  • Action-oriented, results-driven leader with a strong drive to win. 
  • Strong communicator across phone, email, and written outreach. 
  • Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot. 
  • Able to manage high-volume team activity while staying organized and detail-oriented. 
  • Willing to travel within the assigned territory and maintain a flexible schedule. 
  • Valid driver's license and reliable transportation required; MVR checks are conducted regularly. 

PREFERRED QUALIFICATIONS:

  • Aptitude for adopting and learning new technology. 
  • Familiarity with Scouting or similar youth programs. 
  • Ability to review performance data and turn insights into clear next steps. 

HOW WILL WE HELP YOU GROW?

  • Up to 5% 401(k) company match 
  • $2500 annual HSA contribution 
  • Up to $15K in continued ed reimbursement 
  • Free on-site gym + healthy snacks 
  • A mission-driven, collaborative culture 

The role responsibilities are various and not limited to those written in this document.

Apply