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Customer Success Program Manager Jobs in Indiana

Taranis

Customer Success Representative

Westfield, IN · On-site

... Customer Success Representative to partner closely with our Regional Account Managers to drive ... programs * Identify and execute in-season upsell opportunities * Support Regional Account Managers ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

Lambweston

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

Lamb Weston

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Indiana

Customer Success Program Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success program manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Indiana? For Customer Success Program Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Indiana look for? The top searched job categories for Customer Success Program Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Program Manager jobs? Cities in Indiana with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Specialist

Franklin Electric

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Success Specialist
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Jim Watson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Our vision for Customer Success is simple: We will become an indispensable partner to our best customers - specifically our key distributor partners within the industrial distribution channel - and make them loyal, raving fans of Franklin Electric through our in-depth customer knowledge, product expertise, and end-to-end support enabled by strong cross-functional collaboration. Our efforts will drive revenue growth, customer retention, and market expansion.
This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial distributors, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention, and adoption of key product and service features within the industrial distribution market segment. This is a non-quota-bearing role that delivers commercial impact through customer retention, operational excellence, technical support, and distributor enablement.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
Essential Duties and Responsibilities:
  • Provide end-to-end, single point of contact support for top-tier distributor partners, from product selection & quote support, order entry and inquiry, to accounts receivable support and issue resolution, including coordination of custom, configured, or non-standard orders.
  • Proactively anticipate customer needs and identify potential opportunities or issues; create recommendations and facilitate actions accordingly, requiring strong knowledge of accounts, products, and technical specifications and applications.
  • Support sales and marketing efforts to strengthen distributor relationships, expand market coverage, and enable account growth.
  • Serve as the customers' voice internally across Sales, Marketing, Product Management, Engineering, Supply Chain, Operations, and Professional Services.
  • Establish and deepen relationships with customers by understanding their business objectives, with particular focus on distributor operational and fulfillment requirements, and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns, and suggestions to ensure transparency and trust with distributor partners.
  • Analyze customer communications, feedback, and benchmark data; launch and/or support initiatives to evolve processes and better meet customer expectations.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow-moving products, and obsolete or excess inventory to create value strategies aligned with the distributor's inventory and go-to-market model.
  • Manage deliverables aligned with the Customer Success team's strategic objectives.
  • Use customer benchmark data to highlight distributor success and provide ongoing recommendations for optimization.
  • Collaborate closely with cross-functional teams (Sales, Product Management, Engineering, Supply Chain, Operations) to evaluate feasibility, pricing, lead times, and execution of custom product configurations, special requests, and complex orders.
  • Organize workflow to meet customer timeframes and customer-specific requirements, coordinating with distributor buyers and internal teams to define and execute agreed-upon processes.
  • Complete forms, applications, and customer documentation as required.
  • Participate in business travel as needed, including distributor visits, industry trade shows, and customer events.

Who we want:If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
Skills and Abilities:
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results
  • Technical aptitude and ability to understand product specifications, configurations, and applications

Education and Experience
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, applications engineering, or a related field (required)
  • Experience supporting industrial distributors or working with technical/industrial products (preferred)

Computer Skills
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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