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Customer Success Program Manager Jobs in Indiana

Metal Technologies

Program Manager

Auburn, IN · On-site

The Program Manager will provide liaison duties between MTI customers and MTI Manufacturing plants ... to assure that the manufacture or purchase of products meet all requirements at or better than ...

COMLUX AMERICA LLC

Program Manager

Indianapolis, IN · On-site

This role serves as the primary customer advocate and the single point of contact for both ... Your success is our success. We provide a competitive and comprehensive total rewards package that ...

Created Solutions

Program Manager

Crane, IN · On-site

In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives. The Program Manager serves ...

Created Solutions

Program Manager

Crane, IN · On-site

In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives. The Program Manager serves ...

Compal

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

IDS International

Program Manager

Edinburgh, IN · On-site

Program Manager About SITE 525 SITE 525 is at the forefront of delivering cutting-edge training ... The CTEP Project Manager will oversee and provide CTEP customer support for cyber testing and ...

Compal

Program Manager

Logansport, IN

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

Compal USA

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

IDS International

Program Manager

Edinburgh, IN · On-site

Program Manager About SITE 525 SITE 525 is at the forefront of delivering cutting-edge training ... The CTEP Project Manager will oversee and provide CTEP customer support for cyber testing and ...

COMLUX AMERICA LLC

Program Manager

Indianapolis, IN · On-site

This role serves as the primary customer advocate and the single point of contact for both ... Your success is our success. We provide a competitive and comprehensive total rewards package that ...

BAE Systems

Program Mgr

Fort Wayne, IN · On-site

$94K - $161K/yr

Coordinate with our internal and external customers to resolve issues and ensure client ... Collaboration and leadership skills with demonstrated success partnering with cross-functional ...

Intrepid

Program Manager

Butlerville, IN · On-site

As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Indiana

Customer Success Program Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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Customer Success Program Manager jobs near you
Program Manager

Program Manager

Metal Technologies

Auburn, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Metal Technologies rating

6.5

Company rating: 6.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Who We Are:
Metal Technologies is a premier metal casting company that uses modern technology and a highly productive workforce to produce the best quality product. Since 1997, we have been a privately held, family-owned company. Metal Technologies produces high quality gray iron, ductile iron, austempered ductile and value-added machining for a variety of industries. Each foundry has unique processes and capabilities that complement specific product families and specifications. As a growing company, Metal Technologies offers a wide range of challenging and exciting career opportunities. If you are looking for a progressive company that promotes and rewards individual achievement, consider applying for a position with us.
MTI is committed to building and maintaining a culture of excellence through an adherence to our values:
  • Faith.We honor God in everything we do.
  • Family. We are family.
  • Spirit.We can do this.
  • Grit.We enjoy getting our hands dirty.
  • Vision.We create opportunity.
  • Rigor.We focus on process.

We offer a diverse and inclusive variety of benefits. At MTI we believe that taking care of our employees means to ensure that they can live healthy balanced lives which results in better work performance
General Summary:
Under the direction of and reports to the Sr. Program Manager. The main function of the Program Manager is to participate and lead the Planning for Product Realization process once a product is released to MTI by a customer. This position manages the internal Product Launch activities affecting all new and transferred customer products, as well as engineering changes. To achieve flawless launch, this position will facilitate and lead Manufacturing Feasibility Reviews, technical reviews, APQP meetings, launch planning meetings, and Team Feasibility Reviews, both internally and externally. As part of these meetings, there will be a review of all quality requirements, engineering specifications and product requirements. The Program Manager will be responsible for creating and monitoring data input for all "Master Product Launch information" in the appropriate document retention system. The Program Manager will provide liaison duties between MTI customers and MTI Manufacturing plants to assure that the manufacture or purchase of products meet all requirements at or better than quoted lead-times.
Principle Duties and Responsibilities:
  • Track, coordinate, and manage MTI new product launches, part/tooling transfers, and engineering changes, to ensure compliance with both MTI and customers' requirements.
  • Monitor and ensure Product Launch compliance to AIAG Core Tools, and IATF-16949 / ISO-9001 procedures.
  • Coordinate and facilitate Team Feasibility Reviews, Manufacturing Feasibility Reviews, APQP meetings (internal and customer), and PPAP/product launch timing.
  • Apply internal systems that document and control a variety of customer information including prints, purchase orders, quality requirements, specifications, product requirements, and commercial terms.
  • Provide general analysis of new programs and opportunities.
  • Maintain launch tracking programs.
  • Monitor and maintain the QMS Dashboard.
  • Create and provide project timelines in Microsoft Project as requested.

Knowledge, Skill, and Ability Requirements:
  • Exceptional written, verbal and computer skills (including working knowledge of Microsoft Excel, Word, PowerPoint, and Project).
  • Strong understanding of automotive industry's quality requirements including IATF-16949 and ISO-9001, PPAP, and AIAG Core Tools.
  • Ability to manage multiple tasks and projects.
  • Demonstrates skills and knowledge in the following areas: project management, program management, and commercial terms.
  • Exceptional interpersonal skills and the ability to communicate with a wide range of employees, customers, and suppliers.
  • Ability to effectively manage change/s.

Working Conditions
  • The Program Manager will reside primarily in the office, however, will be in the plant and traveling to customers and suppliers occasionally. Must be able to adhere to conditions of the plant

Education and Experience Requirements:
  • Minimum B.S. in Business or Engineering or extensive industry experience
  • Minimum three years of experience in program management, sales, engineering or quality with Tier 1 or 2 automotive parts supplier.
  • Training in IATF-16949 / ISO-9001, AIAG Core Tools and project management is preferred.
  • Experience in foundry, machining, or metals industries preferred.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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