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Customer Success Program Manager Jobs in Bloomington, IN

Created Solutions

Program Manager

Crane, IN · On-site

In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives. The Program Manager serves ...

Created Solutions

Program Manager

Crane, IN · On-site

In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives. The Program Manager serves ...

Kratos Defense

Program Manager

Crane, IN · On-site

The program manager leads critical radar sustainment and modernization efforts for our government customer. The selected candidate will manage the planning, execution, and delivery of advanced radar ...

Kratos Defense

Program Manager

Crane, IN · On-site

The program manager leads critical radar sustainment and modernization efforts for our government customer. The selected candidate will manage the planning, execution, and delivery of advanced radar ...

Barbaricum

Senior Program Manager

Crane, IN · On-site

$116K - $116K/yr

Serve as the primary interface with government customers, contracting officers, and technical ... Proven success leading multi-disciplinary technical programs of similar size and scope.

Mayvin

Deputy Program Manager

Crane, IN · On-site

$116K/yr

Program Managers are concerned with the overall planning, direction and success of major programs, systems development efforts, and research or technology initiatives which have great significance to ...

Mayvin, Inc

Deputy Program Manager

Crane, IN · Hybrid

$116K/yr

Program Managers are concerned with the overall planning, direction and success of major programs, systems development efforts, and research or technology initiatives which have great significance to ...

Barbaricum

Senior Program Manager

Crane, IN

$116K - $116K/yr

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Proven success leading multi-disciplinary technical programs of similar size and scope.

Barbaricum

Senior Program Manager

Crane, IN · On-site

$116K - $116K/yr

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Proven success leading multi-disciplinary technical programs of similar size and scope.

Barbaricum

Crane Program Manager

Crane, IN · On-site

... of technical workflows, customer expectations, and Crane's operational tempo. * 7+ years of ... D program management, including direct CPFF contract execution. * Experience working under an IAC ...

Barbaricum

Crane Program Manager

Crane, IN

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking a seasoned Program Manager to lead execution under a high-impact Research ...

Barbaricum

Crane Program Manager

Crane, IN · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking a seasoned Program Manager to lead execution under a high-impact Research ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Bloomington, IN

Customer Success Program Manager information

See Bloomington, IN salary details

$30.1K

$76.8K

$129.5K

How much do customer success program manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success program manager in Bloomington, IN is $76,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $91,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Bloomington, IN look for?

The top searched job categories for Customer Success Program Manager jobs in Bloomington, IN are:

What cities near Bloomington, IN are hiring for Customer Success Program Manager jobs?

Cities near Bloomington, IN with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Bloomington, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,835 per year, or $36.9 per hour.

Program Manager

Created Solutions

Crane, IN • On-site

Full-time

Re-posted 3 days ago

Job description

U.S. Citizenship Required
This position supports U.S. Department of Defense contracts that legally require all personnel to be U.S. citizens. Candidates who are not U.S. citizens will not be considered.
Program Manager
Location: NSWC-Crane, IN*
Position Type: Full-Time
Travel Requirements: Up to 10%
Position Summary
Created Solutions is seeking a Program Manager to lead the execution of complex defense and aerospace programs from contract award through delivery. In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives.
The Program Manager serves as the primary interface between the customer and the engineering team, ensuring clarity of expectations, disciplined execution, and proactive risk management. The ideal candidate brings strong leadership, clear communication, and a steady hand-able to guide teams through complexity while maintaining trust with both customers and internal stakeholders.
Key Responsibilities
  • Lead end-to-end program execution, from kickoff through closeout, ensuring performance against technical, cost, and schedule commitments.
  • Serve as the primary point of contact for customers, fostering strong, professional relationships built on trust and transparency.
  • Coordinate cross-functional teams including systems, software, electrical, and mechanical engineering.
  • Develop and manage program plans, schedules, budgets, and deliverables.
  • Identify, assess, and mitigate program risks; communicate issues clearly and proactively.
  • Support contract execution, scope management, and change control processes.
  • Ensure alignment between program execution and contractual requirements.
  • Provide regular status updates to leadership and customers, including metrics and forecasts.
  • Support proposal efforts, capture activities, and transition from proposal to execution.
  • Contribute to continuous improvement of program management processes and best practices.

Required Qualifications
  • Must be a U.S. citizen with at least Collateral Secret security clearance.
  • Bachelor's degree in a technical field.
  • Minimum of 7 years of experience in program or project management within defense, aerospace, or government contracting environments.
  • Demonstrated experience managing complex technical programs and multidisciplinary teams.
  • Strong understanding of government contracting, program controls, and execution discipline.
  • Experience managing schedules, budgets, and performance metrics.
  • Excellent leadership, organizational, and problem-solving skills.
  • Exceptional written and verbal communication skills, including customer-facing briefings.

Preferred Qualifications
  • Experience supporting DoD or aerospace programs, including work with agencies such as DARPA, NASA, Army, Navy, Air Force, MDA, FFRDC's, UARC's, and National Labs.
  • Prior experience managing cost-plus and/or firm-fixed-price contracts.
  • Familiarity with EVMS or other program performance tracking methodologies.
  • Experience supporting proposal development, capture efforts, and program transitions.
  • Understanding of PMP best practices.
  • Background working closely with engineering teams on technically complex programs.

Culture & Values
At Created Solutions, our motto-"Consider it done."-defines how we approach commitments, customers, and one another.
We believe all people are created equal for a purpose. We seek team members who:
  • Lead with integrity
  • Honor God in all we do
  • Strive for excellence for our families, customers, and communities

About Created Solutions
Founded in 2024 in Huntsville, AL, Created Solutions is a fast-growing small business delivering advanced engineering solutions to the DoD and NASA. Our work spans systems engineering, software development, flight vehicle design, electrical and mechanical systems, material science, manufacturing, and hypersonic technologies-supporting some of the nation's most critical defense challenges.
Join us and help lead programs where purpose and excellence come together.
* Although this position is posted under NSWC-Crane, IN we are open to qualified candidates located in Huntville, AL; Arlington, VA; Dayton, OH; or Fort Walton Beach, FL, depending on program needs.

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