Customer Success Program Manager Jobs in Bloomington, IN

U.S. Citizenship Required

This position supports U.S. Department of Defense contracts that legally require all personnel to be U.S. citizens. Candidates who are not U.S. citizens will not be considered.

Program Manager

Location: NSWC-Crane, IN*
Position Type: Full-Time
Travel Requirements: Up to 10%

Position Summary

Created Solutions is seeking a Program Manager to lead the execution of complex defense and aerospace programs from contract award through delivery. In this role, you will be responsible for program planning, customer engagement, team coordination, and successful delivery across technical, cost, and schedule objectives.

The Program Manager serves as the primary interface between the customer and the engineering team, ensuring clarity of expectations, disciplined execution, and proactive risk management. The ideal candidate brings strong leadership, clear communication, and a steady hand-able to guide teams through complexity while maintaining trust with both customers and internal stakeholders.

Key Responsibilities

• Lead end-to-end program execution, from kickoff through closeout, ensuring performance against technical, cost, and schedule commitments.
• Serve as the primary point of contact for customers, fostering strong, professional relationships built on trust and transparency.
• Coordinate cross-functional teams including systems, software, electrical, and mechanical engineering.
• Develop and manage program plans, schedules, budgets, and deliverables.
• Identify, assess, and mitigate program risks; communicate issues clearly and proactively.
• Support contract execution, scope management, and change control processes.
• Ensure alignment between program execution and contractual requirements.
• Provide regular status updates to leadership and customers, including metrics and forecasts.
• Support proposal efforts, capture activities, and transition from proposal to execution.
• Contribute to continuous improvement of program management processes and best practices.

Required Qualifications

• Must be a U.S. citizen with at least Collateral Secret security clearance.
• Bachelor's degree in a technical field.
• Minimum of 7 years of experience in program or project management within defense, aerospace, or government contracting environments.
• Demonstrated experience managing complex technical programs and multidisciplinary teams.
• Strong understanding of government contracting, program controls, and execution discipline.
• Experience managing schedules, budgets, and performance metrics.
• Excellent leadership, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills, including customer-facing briefings.

Preferred Qualifications

• Experience supporting DoD or aerospace programs, including work with agencies such as DARPA, NASA, Army, Navy, Air Force, MDA, FFRDC's, UARC's, and National Labs.
• Prior experience managing cost-plus and/or firm-fixed-price contracts.
• Familiarity with EVMS or other program performance tracking methodologies.
• Experience supporting proposal development, capture efforts, and program transitions.
• Understanding of PMP best practices.
• Background working closely with engineering teams on technically complex programs.

Culture & Values

At Created Solutions, our motto-"Consider it done."-defines how we approach commitments, customers, and one another.

We believe all people are created equal for a purpose.We seekteam memberswho:

• Lead with integrity
• Honor God in all we do
• Strive for excellence for our families, customers, and communities

About Created Solutions

Founded in 2024 in Huntsville, AL, Created Solutions is a fast-growing small business delivering advanced engineering solutions to the DoD and NASA. Our work spans systems engineering, software development, flight vehicle design, electrical and mechanical systems, material science, manufacturing, and hypersonic technologies-supporting some of the nation's most critical defense challenges.

Join us and help lead programs where purpose and excellence come together.

* Although this position is posted under NSWC-Crane, IN we are open to qualified candidates located in Huntville, AL; Arlington, VA; Dayton, OH; or Fort Walton Beach, FL, depending on program needs.