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Customer Success Program Manager Jobs in Indiana

Allegion

Customer Success Specialist

Carmel, IN · On-site

The role involves providing remote management and advanced lead capture services. What You Will Do ... Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Indiana

Customer Success Program Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Indiana? For Customer Success Program Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Indiana look for? The top searched job categories for Customer Success Program Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Program Manager jobs? Cities in Indiana with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager (Indiana)

vialytics

Indianapolis, IN • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted just now

Job description

Customer Success Manager (Indiana based)
AI + GovTech | Travel Required (~40%)
Salary Range: $75K-$90K
Please note you must be based in Indiana for this role.
Help modernize infrastructure for thousands of cities.
At vialytics, we're using AI to solve one of the biggest challenges in public infrastructure: road management.
Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety.
Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth.
Now we're growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.
This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver's license and access to a vehicle are required.
About the Role
Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you'll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You'll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
What You'll Do
  • Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
  • Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
  • Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
  • Partner closely with our Product team by communicating customer feedback and feature requests
  • Help improve and scale Customer Success processes as the company continues to grow
  • Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
  • Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
  • Track customer communications, onboarding progress, and account activity within our CRM
  • Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
What We're Looking For
  • 2-5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
  • Experience building or improving scalable customer processes within a SaaS environment
  • Strong relationship-building and communication skills, both written and verbal
  • Experience collaborating cross-functionally with Product and internal teams
  • Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
  • Highly organized with strong project management abilities
  • Empathetic, proactive, and customer-oriented mindset
  • Excited by fast-paced startup environments and new challenges
  • Commitment to delivering exceptional customer experiences
  • Valid driver's license
Why Join us?
  • Work directly with cities and municipalities on technology that creates real public impact
  • Join a fast-growing international startup backed by recent Series A funding
  • Be part of a collaborative, mission-driven, and low-ego team
  • Help shape customer success operations during an exciting stage of growth
  • Work with innovative AI technology solving real-world infrastructure challenges
Benefits & Perks
  • Remote-first work environment
  • Competitive medical, dental, and vision insurance
  • 18 vacation days + 8 sick days
  • 12 weeks paid parental leave
  • $1500 annual professional development budget, $35 monthly wellness budget
Compensation
Salary range: $75,000-$90,000
Compensation is determined based on experience, skills, location, and qualifications.
vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please be aware of phishing scams: vialytics never charges any fees for applications, resume reviews, interviews, or training processes. Official communication from our recruiting team will only come through:
  • our recruiting platform Teamtailor,
  • verified LinkedIn profiles of vialytics recruiters, or
  • email addresses ending in @vialytics.de, @vialytics.fr, or @vialytics.com."

Department Customer Success Locations Indianapolis

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