ZipRecruiter

Log In

1

Customer Success Manager Jobs in Reston, VA (NOW HIRING)

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

CODAN USA

Customer Success Manager

Ashburn, VA · On-site

The Customer Success Manager leads post-sales technical workflows including support triage, issue resolution, RMAs, training coordination, and onsite service delivery. While this is not a hands-on ...

Antithesis

Customer Success Manager

Vienna, VA · On-site

Customer Success Manager Position As a Customer Success Manager (CSM) at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ...

Internet Brands

Customer Success Manager

Washington, DC · On-site +1

$80K/yr

Customer Success Manager The Customer Success Manager serves as a subject matter expert (SME) in client data analysis, customer education, and success enablement. This role combines strategic insight ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix ? Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Trellix

Customer Success Manager

Reston, VA · On-site

Customer Success Manager About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

QTS Data Centers

Customer Success Manager

Ashburn, VA · On-site

Customer Success Manager (CSM) for Strategic and Hyperscale Accounts It's exhilarating to find yourself at a pivotal moment in history--and even more so to be leading the way. At QTS Data Centers, we ...

Brivo

Customer Success Manager

Bethesda, MD

$55K - $65K/yr

Key Responsibilities The Customer Success Manager - Multifamily will be the day-to-day account contact for our multifamily customers. Duties include (but are not limited to): * Lead end-to-end ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Reston, VA

Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What are popular job titles related to Customer Success Manager jobs in Reston, VA? For Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Manager jobs? Cities near Reston, VA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you

Customer Success Manager

Antithesis Operations LLC

Vienna, VA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Antithesis
We're not just part of the tech industry-we're ahead of it. As one of the most exciting and innovative companies in the DC metro area, we are on a mission to reshape the future of software development. Based in Northern Virginia, Antithesis is a well-funded deep tech software company that has emerged from stealth after five years of groundbreaking development. Our suite of autonomous software reliability and testing products is creating a new product category and transforming how companies build software.
Our journey began with a bold objective: to build what most engineers considered impossible. And we delivered. Our autonomous testing platform's debut captivated attention on the front page of Hacker News for three days straight, sparking conversation and controversy. Read it for yourself here: https://news.ycombinator.com/item?id=39356920
Today, as serious tech companies recognize the power of what Antithesis offers, the demand for our platform is growing exponentially. Our client list reads like a who's who of leading tech firms, and our growth is only accelerating.
Join Our Mission
We are on a relentless pursuit of excellence, driven by a team that believes in the long-term impact of our work. Our office is a hub of innovation-collaborative, technically skilled, and customer-focused. Here, every day presents a new challenge and an opportunity to achieve something great. We tackle these challenges together, in an environment that values fun and creativity as much as it values hard work and results.
As we expand our team, we're seeking 'unicorn talent'-exceptional professionals who are not only highly skilled technically but also excel in customer engagement. If you thrive in a fast-paced environment where innovation meets impact, Antithesis is your arena. Here, you won't just meet your potential-you'll redefine it.
Join us, and be a part of a visionary team shaping the future of software development, building revolutionary products, and enjoying every step of the journey.
About the Customer Success Manager position
As a Customer Success Manager (CSM) at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company's success.
In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements.
This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships.
As a Customer Success Manager at Antithesis you will be responsible for:
  • Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions.
  • Driving Product Adoption: Foster deep understanding and effective use of the platform's key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals.
  • Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success.
  • Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans.
  • Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities.
  • Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities.
  • Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities.
  • Developing Customer Advocacy: You will manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights.
  • Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap.
  • Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents.
Our ideal Customer Success Manager will have:
  • Qualifications:
    • At least 10 years of professional working experience, ideally in a startup or high-growth environment.
    • 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance.
    • Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform.
    • Strong understanding of software development, QA, and DevOps practices.
    • Excellent communication, relationship-building, and problem-solving skills.
    • Ability to influence without direct authority and hold cross-functional teams accountable to a timeline.
    • Diplomacy, tact, and poise under pressure when working through customer issues and escalations.
    • Expertise in change management, specifically in adopting new technologies and integrating them into business workflows.
    • Ability to travel up to 25% of the time.
  • Preferred Qualifications:
    • Bachelor's degree in Computer Science or a related technical field.
    • Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products.

Apply