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Customer Success Manager Public Sector Jobs in Reston, VA

Appian

Customer Success Manager (Public Sector)

Mclean, VA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in ... Prior Customer Success experience with public sector clients Your Citian Advantage: * Competitive ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Prior Customer Success experience with public sector clients Your Citian Advantage: * Competitive ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Prior Customer Success experience with public sector clients Your Citian Advantage: * Competitive ...

Windward

Customer Success Manager DC

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Public Sector team. In this role, you will manage strategic relationships with federal and ...

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All JobsCustomer Success Public Sector JobsCustomer Success Manager Public Sector JobsCustomer Success Manager Public Sector Jobs in Reston, VA

Customer Success Manager Public Sector information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager public sector jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager public sector in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.

How does a customer success manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in the public sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are popular job titles related to Customer Success Manager Public Sector jobs in Reston, VA?

For Customer Success Manager Public Sector jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Public Sector jobs in Reston, VA look for?

The top searched job categories for Customer Success Manager Public Sector jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Manager Public Sector jobs?

Cities near Reston, VA with the most Customer Success Manager Public Sector job openings:

Customer Success Manager Public Sector jobs near you
Infographic showing various Customer Success Manager Public Sector job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager, Public Sector

Deleteme Inc

Washington, DC • On-site

$110K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Customer Success Manager, Public Sector

DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.

As a Customer Success Manager, Public Sector, you'll independently own the end-to-end success of a portfolio of public sector accounts — acting as the voice of the customer internally and a trusted, strategic partner externally. You'll manage the full customer lifecycle from onboarding through renewal and growth, while continuously partnering with Account Executives and other cross-functional partners.

-Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor.

-Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth.

-Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.

-Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.

-Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.

-Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.

-Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track.

-Contribute customer stories and references that support DeleteMe's public sector brand and pipeline.

-Mentor or buddy Junior CSMs on account management fundamentals as needed.

-A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role.

-Demonstrated experience managing renewals, mitigating churn, and driving product adoption.

-Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes.

-Strong project management skills and the ability to manage multiple stakeholder relationships at once.

-Excellent critical thinking, problem-solving, written, and verbal communication skills.

Preferred candidates are located within the Eastern Time Zone (EST) of the United States.

-Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key public sector engagements

-Positive and collaborative approach to problem solving.

-Excellent critical thinking and problem solving abilities.

-Excellent written and verbal communication abilities.

-Ability to effectively lead projects and manage stakeholder relationships.

-Working knowledge of federal, state, or local government procurement processes.

-Experience working for, or with, public sector organizations (federal agencies, government contractors, SLED, etc.).

-Familiarity with CRM/CS platforms (e.g., Salesforce, Gainsight, ChurnZero, Totango, or similar).

-Experience in the privacy, security, or threat intelligence industry.

Benefits and eligibility may vary based on role, location, employment status, and other factors.

  • Comprehensive health benefits - Medical, Vision, Dental
  • 401k retirement plan
  • Paid Parental Leave
  • 20 days of Paid Time Off
  • 11 Company-Paid Holidays
  • Birthday Off
  • Work From Home Stipend
  • Cell Phone Reimbursement
  • Fitness Membership Reimbursement
  • Child Care Reimbursement
  • DeleteMe Gold Membership
  • Discounted DM Plans for Friends and Family

$110,000 - $120,000 a year We publish salary ranges to promote transparency and ensure fair compensation. Final offers are based on skills, experience, and internal equity.

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