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Customer Success Manager Public Sector Jobs in Reston, VA

Atlassian

Account Manager, Public Sector

Washington, DC · On-site +1

... Public Sector. We partner with 82% of the Fortune 500 and work with teams at US Space Force, US ... or customer success across Department of Defense / Intelligence Community / Federal System ...

Anthropic

Product Manager, Public Sector

Washington, DC · On-site +1

$305K - $385K/yr

Anthropic's public sector team exists to put Claude in the production path of that work. In the US ... to-market, customer success, and applied AI leads who already spend their days inside these ...

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All JobsCustomer Success Public Sector JobsCustomer Success Manager Public Sector JobsCustomer Success Manager Public Sector Jobs in Reston, VA

Customer Success Manager Public Sector information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager public sector jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager public sector in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.

How does a customer success manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in the public sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are popular job titles related to Customer Success Manager Public Sector jobs in Reston, VA?

For Customer Success Manager Public Sector jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Public Sector jobs in Reston, VA look for?

The top searched job categories for Customer Success Manager Public Sector jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Manager Public Sector jobs?

Cities near Reston, VA with the most Customer Success Manager Public Sector job openings:

Customer Success Manager Public Sector jobs near you
Infographic showing various Customer Success Manager Public Sector job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager Government "At Scale" Programs

Exiger

Mclean, VA • On-site

Other

Medical, Dental, Vision

Re-posted 20 days ago

Job description

Customer Success Manager — Government "At Scale" Programs

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models. We are hiring a Manager, Customer Success — Government "At Scale" Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies. Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported. This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment.

What You'll Do
  • Manage a large portfolio of government customer accounts with varying levels of engagement and maturity
  • Segment customers based upon maturity, risk and adoption patterns
  • Deliver consistent customer experiences through structured lifecycle management and scalable engagement strategies
  • Prioritize outreach and engagement based on customer health, usage trends, and renewal timelines
  • Partner with Customer Success Operations to improve workflows, reporting, customer segmentation, and operational scalability across the Government CS organization.
  • Support customers in achieving adoption goals while continuously documenting, measuring, and communicating realized business value across Exiger's platform
  • Create and maintain onboarding guides, training materials, FAQs, enablement content, and best-practice documentation
  • Develop scalable customer programs including webinars, office hours, knowledge-sharing sessions, and proactive communications
  • Design repeatable engagement approaches that help customers successfully navigate the platform with confidence
  • Drive measurable improvements in customer adoption, engagement, retention, and time-to-value across the portfolio.
  • Identify risks proactively and execute targeted engagement plans to improve customer outcomes, drive retention, and support successful renewals.
  • Execute against Customer Success playbooks, processes, and operational standards
  • Maintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools
  • Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues and improve the customer experience
What You Need

Required

  • 3–5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
  • Experience supporting government or public sector customers
  • Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
  • Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
  • Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
  • Strong organizational and operational execution skill
  • Ability to interpret customer usage data and apply it to engagement and retention strategies

Preferred

  • Experience government customers within the Federal Civilian, Defense, and related public sector agencies
  • Familiarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models
  • Experience creating customer education, onboarding, or self-service enablement content
  • Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
  • Bachelor's degree required
Why Exiger
  • Help scale Customer Success across a rapidly growing government customer base
  • Build programs and resources that improve customer outcomes at scale
  • Contribute to a modern, operationally mature Customer Success organization
  • Work alongside mission-driven teams supporting critical government initiatives
Why You'll Love Working at Exiger
  • High-performance culture rooted in accountability and collaboration
  • Discretionary Time Off (no maximum)
  • Industry-leading health, vision, and dental benefits
  • Competitive compensation
  • 16 weeks fully paid parental leave
  • Flexible hybrid work environment
  • Wellness stipends and programming
  • Career development and education reimbursement

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