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Customer Success Manager Public Sector Jobs (NOW HIRING)

Vanta

SLED Customer Success Manager, Public Sector

$179K - $210K/yr

As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as ...

Smarsh

OR · On-site

$92K - $100K/yr

Summary Smarsh is seeking a Sr. Customer Success Manager to join our Public Sector Customer Success organization. In this role, you will own a portfolio of public sector accounts, managing the end-to ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Prior Customer Success experience with public sector clients Your Citian Advantage: * Competitive ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Strong background working with government or public sector clients (required). * Proven ability to ...

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Customer Success Manager Public Sector information

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$32.5K

$83.1K

$140K

How much do customer success manager public sector jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success manager public sector in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in the Public Sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is a Customer Success Manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.
More about Customer Success Manager Public Sector jobs
What cities are hiring for Customer Success Manager Public Sector jobs? Cities with the most Customer Success Manager Public Sector job openings:
What states have the most Customer Success Manager Public Sector jobs? States with the most job openings for Customer Success Manager Public Sector jobs include:
What job categories do people searching Customer Success Manager Public Sector jobs look for? The top searched job categories for Customer Success Manager Public Sector jobs are:
Customer Success Manager Public Sector jobs near you
Infographic showing various Customer Success Manager Public Sector job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
SLED Customer Success Manager, Public Sector

SLED Customer Success Manager, Public Sector

Vanta

Remote

$179K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as a trusted advisor, driving value realization, retention, and growth through strategic planning, executive alignment, and cross-functional collaboration.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta for Government is Vanta's AI-powered platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust - faster and with less manual work.
Vanta's public sector efforts are growing quickly and this is an exciting opportunity to join a new team dedicated explicitly to public sector sales and customer success. We are looking for a passionate, results-oriented, and collaborative CSM who has a proven track-record of managing high-value public sector accounts, leading to customer satisfaction, renewals, and expansion.
What you'll do as SLED Customer Success Manager, Public Sector:
  • Manage high-touch, SLED accounts serving as the primary client advocate and success owner.
  • Drive cross-functional coordination across multiple teams - including Product, Engineering, Security, and Legal - to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.
  • Serve as a trusted advisor to customers, aligning Vanta's roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
  • Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values.
  • Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment.
  • Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.
  • Act as a voice of the customer at scale, influencing Vanta's product roadmap, GTM strategy, and support model to better serve public sector enterprises.
  • Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.

How to be successful in this role:
  • 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
  • Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth.
  • Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
  • Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals.
  • Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.
  • Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives.
  • Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.
  • Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.
  • Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.
  • Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth.
  • Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
  • Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

What you can expect as a Vanta'n:
  • Industry-competitive salary and equity
  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
  • 16 weeks paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for team members who report to the SF and NYC office
  • Family planning benefits
  • Matching 401(k) contribution with immediate vesting
  • Flexible PTO policy, plus 80 hours of Sick Time
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events!
  • Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
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