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Customer Success Manager Public Sector Jobs (NOW HIRING)

Vanta

SLED Customer Success Manager, Public Sector

$179K - $210K/yr

As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as ...

Box

Customer Success Manager, Public Sector

Austin, TX · On-site

WHY BOX NEEDS YOU Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you'll be the trusted advisor and strategic partner for Federal, State and Local agencies ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

You'll serve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proven track record of managing complex sales cycles within government and ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Strong background working with government or public sector clients (required). * Proven ability to ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Prior Customer Success experience with public sector clients Your Citian Advantage: * Competitive ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

You'llserve as the primary point of contact for key public sector clients, ensuring they fully ... customer success, with a proventrack recordof managing complex sales cycles within government and ...

Zimperium

OR

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager ... Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies ...

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Customer Success Manager Public Sector information

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$32.5K

$83.1K

$140K

How much do customer success manager public sector jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success manager public sector in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in the Public Sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is a Customer Success Manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.
More about Customer Success Manager Public Sector jobs
What cities are hiring for Customer Success Manager Public Sector jobs? Cities with the most Customer Success Manager Public Sector job openings:
What states have the most Customer Success Manager Public Sector jobs? States with the most job openings for Customer Success Manager Public Sector jobs include:
What job categories do people searching Customer Success Manager Public Sector jobs look for? The top searched job categories for Customer Success Manager Public Sector jobs are:
Customer Success Manager Public Sector jobs near you
Infographic showing various Customer Success Manager Public Sector job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager (Public Sector)

Customer Success Manager (Public Sector)

ZeroFox

Baltimore, MD

Full-time

Medical, Retirement

Posted 5 days ago

Job description

ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers. As a trusted advisor, you will help government agencies maximize the value of the ZeroFox platform by driving adoption, supporting mission-critical use cases, and ensuring successful outcomes in complex, security-focused environments.

The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ensure ZeroFox solutions align with agency objectives. You will proactively guide customers through platform optimization, deliver impactful reporting, provide ongoing training, and advocate for customer needs internally.

The ideal candidate has experience supporting SaaS solutions within the public sector, understands government procurement and operational environments, and is comfortable working with cybersecurity technologies, technical integrations, and cross-functional teams.

Role and responsibilities 

  • Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention.
  • Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  • Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  • Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  • Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  • Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment 
  • Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  • Deliver web-based training to user groups to support organizational adoption 
  • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes 
  • Serve as a frontline technical resource for "best practice" and informal customer questions 
  • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues 
  • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  • Maintain current functional and technical knowledge of ZeroFox service options
  • Help to document best practices in developing and using ZeroFox solutions
  • Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Requirements

  • 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers
  • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously
  • Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations
  • Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges
  • Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders
  • Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams
  • Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment
  • Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments
  • Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences
  • Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events

Benefits

  • Competitive compensation
  • Community-driven culture with employee events
  • Regular catered lunches for in-office work; snacks, drinks available daily
  • Generous time off 
  • Comprehensive health benefits & 401(k) plan
  • Fun, modern workspace 
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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