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Customer Success Manager Public Sector Jobs (NOW HIRING)

Valsoft Services

Customer Success Manager

Customer Success Manager At Qmatic, our purpose is clear: a world where everyone can access the ... public sector to deliver world-class customer experiences. Today, Qmatic operates as a truly ...

New

Propelus

Sr. Customer Success Manager - Government

The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector. You will act as the primary partner for our most complex clients, including ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

... public sector to deliver world-class customer experiences. Today, Qmatic operates as a truly ... The Role The Customer Success Manager is responsible for managing and growing relationships with ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

... public sector to deliver world-class customer experiences. Today, Qmatic operates as a truly ... The Role The Customer Success Manager is responsible for managing and growing relationships with ...

Ready Rebound

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the trusted advisor to our ... or Public Sector HR role with Worker's Comp or TPA experience. * Proven experience managing ...

Armada

Channel Manager, Public Sector

... for customers around the world. About the Role As Channel Manager, Public Sector at Armada, you ... Proven success in managing co-sell motions and influencing partner-led revenue. * Strong preference ...

Canva

Customer Success Manager (Contract)

Customer Success Manager (Contract) Join the team redefining how the world experiences design ... Lead the post-sale relationship for your public and private sector accounts across the full ...

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Customer Success Manager Public Sector information

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$32.5K

$83.1K

$140K

How much do customer success manager public sector jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager public sector in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a customer success manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are the key skills and qualifications needed to thrive as a customer success manager in the public sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is a customer success manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.
More about Customer Success Manager Public Sector jobs
What cities are hiring for Customer Success Manager Public Sector jobs? Cities with the most Customer Success Manager Public Sector job openings:
What states have the most Customer Success Manager Public Sector jobs? States with the most job openings for Customer Success Manager Public Sector jobs include:
What job categories do people searching Customer Success Manager Public Sector jobs look for? The top searched job categories for Customer Success Manager Public Sector jobs are:
Customer Success Manager Public Sector jobs near you
Infographic showing various Customer Success Manager Public Sector job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (Procurement)

Euna Solutions

Atlanta, GA • Hybrid

Full-time

Medical, Dental

Posted 18 days ago

Job description

The Opportunity

TheCustomer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.


As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.


Responsibilities

  • Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
  • Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
  • Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
  • Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
  • Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
  • Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
  • Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
  • Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
  • Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
  • Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.


Experience

  • Bachelor's degree in business, communications, computer science, or related field.
  • 3+ years of experience in customer success, implementation, customer support, or a related field.
  • Proven track record of developing and implementing successful customer experience strategies.
  • Experience in project management, including the ability to manage multiple projects simultaneously.
  • Proficient in Salesforce, Microsoft Office, and other relevant software applications.


Location

This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday & Thursday)


AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment-not replace-their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.


What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.


Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
What's better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwe'llwork with you to ensureit'sa fitfor you and the specific roleyou'reinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than3,400organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visitwww.eunasolutions.com.

Please visit our website:https://eunasolutions.com/careers/and check out our LinkedIn Pageshttps://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.


For any inquiries or requestsregardingaccessibility at Euna Solutions, please emailrecruiting@eunasolutions.comor call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

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