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Customer Success Manager Public Sector Jobs in Indiana

Grote Industries

Customer Success Manager

Madison, IN · On-site

Customer Success Manager The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support ...

EverTrue

Customer Success Manager

Indianapolis, IN · On-site

$60K - $80K/yr

Required: 3+ years of successful experience in customer success, sales, account management ... public speaking skills. (Travel required up to 25% of the time). Why you'll love to join our team:

Cleo

Customer Success Manager

Indianapolis, IN · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

New

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Procore

Ongoing account management to ensure customer satisfaction and drive additional revenue streams ... Demonstrated success with transformational and consultative selling, strategy and running ...

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Customer Success Manager Public Sector information

What is a customer success manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.

How does a customer success manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in the public sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are popular job titles related to Customer Success Manager Public Sector jobs in Indiana?

For Customer Success Manager Public Sector jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Public Sector jobs in Indiana look for?

The top searched job categories for Customer Success Manager Public Sector jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Manager Public Sector jobs?

Cities in Indiana with the most Customer Success Manager Public Sector job openings:

Customer Success Manager Public Sector jobs near you

Customer Success Manager, Senior Manager - Global Public Sector (State & Local)

Salesforce

Indianapolis, IN • On-site

Other

Posted 7 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

114th of 246 rated software companies

Job description

Customer Success Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

What You'll Actually Be Doing

  • Own the end-to-end Signature Success experience for a portfolio of high-value customers — coordinating all deliverables, tracking health metrics, and ensuring customers realize measurable business value throughout the lifecycle.
  • Build and maintain trusted relationships with business and technical stakeholders, including executive leadership, by aligning Salesforce capabilities to each customer's strategic priorities and roadmap.
  • Proactively identify adoption gaps, monitor platform health, and deliver tailored recommendations that drive feature utilization, stability, and performance.
  • Partner cross-functionally with Sales, Engineering, and Product to resolve escalations, manage major incidents, and surface expansion and renewal opportunities.

We are looking for candidates who have experience supporting customers in one or more of the following industries: Education – Partner with K-12/higher education institutions to modernize legacy systems and enhance constituent engagement, requiring understanding of diverse regulatory environments and budget cycles across jurisdictions.

State & Local / Education (SL/ED) – Partner with state governments, municipalities, counties, and K-12/higher education institutions to modernize legacy systems and enhance constituent engagement, requiring understanding of diverse regulatory environments and budget cycles across jurisdictions. This is an Individual Contributor position.

Requirements:

  • You have 3+ years of experience in Customer Success, SaaS platform management, or a related field, with a track record of driving business value for enterprise customers.
  • You can translate complex technical concepts into clear business terms and confidently navigate conversations with both technical teams and C-level stakeholders.
  • You have hands-on experience with Salesforce Service Cloud, including features such as Omni-Channel, Digital Engagement, or Service Cloud Voice.
  • Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Legal authorization to work in the U.S. is required. Company visa sponsorship is not available for this position at this time.

Preferred:

  • You hold a Salesforce Service Cloud Consultant or Administrator certification (additional certifications such as AI Associate, Data Cloud, or Agentforce Specialist are a bonus).
  • You have experience working with customers in regulated or complex industries such as K-12 or higher education.
  • You're familiar with Einstein AI for Service, including case routing, chatbots, or predictive service capabilities.
  • You have experience using AI tools to streamline customer success workflows, such as automated health monitoring, meeting summaries, or success plan generation.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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