Customer Success Intern Jobs (NOW HIRING)

Position Details
Position Information
Position Title
Student Success Center Graduate Intern
Position Category
Part Time Staff
Position Status
FLSA
Non-Exempt
Advertised Salary
$21.22 per hour
Department
Student Services
Working Hours
Up to 10 hours per week
General Description
The Student Success Center at SUNY Niagara is seeking a graduate intern who is eager to gain hands-on experience in academic advising and registration. This internship will provide students with exposure to a broad range of student support services in a fast-paced, dynamic environment. Working closely with a team of Student Success Coaches, the Career & Transfer Coordinator and the Registration Coordinator The selected intern will have an excellent opportunity to explore the profession further. This position will be supervised by the Registration Coordinator.
About SUNY Niagara
Click to watch a video about our campus! https://www.youtube.com/watch?v=8tYVud5uYs8
More information: https://www.niagaracc.suny.edu/about/#quickfacts
About the Student Success Center
The Student Success Center (SSC) is committed to providing continuing students at SUNY Niagara the necessary support services to successfully achieve their personal and academic goals. If you are looking for information regarding your Academic Advisor, want to change your advisor, or need general academic counseling you will find it in the "SSC". The "SSC" also offers counseling services pertaining to Excelsior Scholarships, Student Outcome Tracking (SOT), withdrawal counseling, and change of major information.
https://www.niagaracc.suny.edu/studentsuccesscenter/ssc/
This internship opportunity is available for this Summer as well as the Fall 2025 semester.
Typical Work Activities

• Receive one-on-one training regarding advisement and registration functions
• Exposure to a wide range of student populations (new, transfer, readmit, and continuing)
• Participate in SSC events such as registration sessions, Welcome Week tabling, career fairs, open house, orientation, etc. (These vary depending on the semester/time frame of the internship)
• Support students by connecting them with other offices on campus
• Gain familiarity with various software such as Banner Web and Degree Works
• Conduct outreach to registration-ready students
• Additional opportunities may be available depending on a student's background, interests, and skills

Essential Functions
Required Qualifications

• Must be enrolled in a graduate program in student personnel administration or higher education/student affairs administration
• Strong written and verbal communication skills
• Experience with Microsoft Office suite preferred
• Candidates must have a commitment to diversity, equity, and inclusion

Desirable Qualifications
License(s)/Certifications
About SUNY Niagara
SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff.
SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State!
SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.
SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment.
The Niagara Falls Culinary Institute (NFCI) is located in the heart of one of the world's biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI.
Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students' current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.
EEO Statement
SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
Posting Detail Information
Posting Number
S332P
Open Date
04/04/2025
Close Date
Open Until Filled
Yes
Special Instructions Summary
For full consideration applications must be submitted by May 5, 2025. if a viable candidate is not found during the initial review, applications submitted after May 5, 2025 will be considered.
SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:
• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
Incomplete packets will be rejected for lack of information.