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Customer Success Associate Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this ...

Clever Devices Ltd.

Senior Customer Success Manager

Apex, NC · On-site

$135K - $150K/yr

The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices' most complex and high-impact client engagements. With ...

ServiceTrade

Senior Customer Success Manager

Durham, NC · On-site

We're looking for a Senior Customer Success Manager who's excited to make an impact. In this role, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Raleigh, NC

Customer Success Associate information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do customer success associate jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success associate in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Associate jobs in Raleigh, NC? For Customer Success Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Success Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Associate jobs? Cities near Raleigh, NC with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.
Global Customer Success Manager

Global Customer Success Manager

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this role is responsible for supporting a large portfolio of customers by responding to customer needs and ensuring reliable, timely engagement across support channels, including phone and ticketing. Supporting a global customer base, the CSM acts as a dependable point of contact-driving clear communication, consistent follow-through, and effective resolution of customer issues. This role focuses on executing established processes, coordinating across internal teams, and ensuring customers receive timely and accurate support. This role requires strong organization, attention to detail, and the ability to manage a high volume of customer interactions while maintaining quality and consistency in execution.
What You'll Do:
  • Respond to customer inquiries within defined SLAs, delivering high-quality, timely resolution across ticket and phone channels.
  • Deliver clear, professional communication to customers-including inbound support, status updates, resolution summaries, and next steps-ensuring customers are consistently informed and never unclear on progress.
  • Act as a point of contact within a pooled support model, responding to customer needs in a timely and consistent manner via phone, email, and ticketing channels.
  • Own the coordination of customer needs end-to-end-maintaining visibility into open items, proactively driving follow-ups across internal teams (Operations, Sales, Porting, Compliance, Tech Support), and ensuring timely resolution with no gaps.
  • Prioritize customer interactions and open work based on urgency, impact, and defined processes to effectively manage a high-volume workload.
  • Assist in resolving operational issues by working with internal teams to identify root causes and drive resolution.
  • Escalate issues based on defined thresholds or when standard processes are insufficient, including cases driven by customer urgency or internal stakeholder needs. Follow established escalation paths and ensure customers remain informed throughout.
  • Advocate for customer needs by clearly communicating impact, surfacing recurring issues, and aligning internal teams on resolution priorities.
  • Capture and communicate customer feedback, recurring issues, and friction points to support continuous improvement across teams.
  • Guide customers on how to effectively use Bandwidth's products and services, including troubleshooting, best practices, and navigation of tools or portals.
  • Schedule and facilitate Ask an Expert sessions by coordinating internal subject matter experts, managing logistics, and ensuring a productive customer experience.
  • Maintain accurate and complete documentation of customer interactions.
  • Consistently execute established processes and workflows to ensure accurate, repeatable, and high-quality handling of customer interactions.
  • Utilize Salesforce, Intercom, Zendesk, Slack, and Google Suite to manage customer interactions and track work.
  • Execute against customer health and get-well plans-driving assigned actions to completion, tracking progress, and ensuring alignment across internal teams while providing clear updates on status and outcomes.
  • Contribute to overall customer satisfaction (CSAT) through consistent, high-quality execution.
  • Work effectively with global customers and internal teams, maintaining awareness of regional and cultural differences.
  • May be required, at times, to join after-hours conference bridges in the event of a major service outage or event.

What You Need:
  • Education:
    • 4-year college degree strongly preferred (or equivalent experience)
  • Experience:
    • 2+ years of experience in customer support, customer success, or customer-facing roles
    • Experience working in a SaaS or technology-driven environment preferred
    • Experience operating within structured processes
    • Experience supporting customers via phone and ticketing channels
  • Knowledge:
    • Foundational understanding of customer support and customer success principles
    • Basic understanding of how customers use SaaS products to achieve business value
    • General awareness of technical environments (e.g., APIs, integrations, or telecommunications concepts) is a plus
  • Skills:
    • Ability to manage customer interactions and handle challenging situations professionally
    • Strong communication skills across written, phone, and meeting-based channels
    • Strong organizational skills and follow-through across multiple teams
    • Ability to prioritize and manage a high volume of work effectively
    • Aptitude for learning new technologies and explaining concepts to non-technical users
    • Experience with tools such as Salesforce, Intercom, Slack, and Google Suite

Bonus Points:
  • Experience in a SaaS or API-driven environment
  • Familiarity with telecommunications or technical product environment

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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