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Customer Success Associate Jobs in Raleigh, NC (NOW HIRING)

MaintainX

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · On-site

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

ePlus

Customer Success Manager

Durham, NC · On-site

$75K - $120K/yr

Customer Success Manager Charlotte, NC, Durham, NC As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client ...

TimeDoc Health

Customer Success Director

Cary, NC · On-site

Gains a deep understanding of customer business objectives, constraints, and success metrics. Creates value-added solutions and helps clients understand downstream implications of key decisions.

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Raleigh, NC

Customer Success Associate information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do customer success associate jobs pay per year?

As of Jul 5, 2026, the average yearly pay for customer success associate in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Associate jobs in Raleigh, NC? For Customer Success Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Success Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Associate jobs? Cities near Raleigh, NC with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.
Customer Success Manager

Customer Success Manager

MaintainX

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Success Manager

As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.

This isn't a standard playbook-following role. We're looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

Account Ownership and Prioritization

  • Manage a book of accounts with a focus on segmentation and strategic prioritization.
  • Create and execute success plans aligned with customer business objectives and value metrics.
  • Monitor account health using data and behavioral indicators to adapt engagement strategies.

Product Adoption and Retention

  • Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series).
  • Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
  • Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
  • Partner with Sales and Support to identify upsell opportunities and expansion paths.

Risk Mitigation & Support

  • Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
  • Serve as a primary escalation point and coordinate cross-functional resolution efforts.

Value Realization

  • Regularly communicate product value via impact reporting and usage insights.
  • Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
  • Contribute to the evolution of our CSM team's playbooks, systems, and culture.

About you:

  • 2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
  • A proven knack for making customers stick around, you've got the results to show with your retention and growth numbers.
  • Top-notch communicator and natural relationship builder, whether it's Zoom, email, or face-to-face, you make people feel heard and supported.
  • You've led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
  • A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins .
  • Comfortable diving into data, you've got an analytical mindset and use insights to level up the customer experience.
  • You thrive in fast-paced, ever-evolving environments, where no two days are the same — and you wouldn't have it any other way!

What's in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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