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Customer Success Associate Jobs in Raleigh, NC (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Intuit

Customer Success Manager (Money)

Raleigh, NC

Overview The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey.

Studycast

Senior Customer Success Manager

Raleigh, NC · On-site

About the role The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor to our top-tier customers, driving retention, adoption, and measurable business value. This role is ...

Intuit

Customer Success Manager (Money)

Raleigh, NC · On-site

The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey. Our team ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Raleigh, NC

Customer Success Associate information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do customer success associate jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success associate in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Associate jobs in Raleigh, NC? For Customer Success Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Success Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Associate jobs? Cities near Raleigh, NC with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.

Customer Success Manager

Global Relay

Raleigh, NC • On-site

Full-time

Posted 8 days ago

Job description

Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.
You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.
This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.
Your responsibilities:
  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:
  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:
  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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