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Customer Success Associate Jobs in Decatur, GA (NOW HIRING)

NetApp

Customer Success Engr

Atlanta, GA

$190K - $240K/yr

Job Summary Join NetApp Cloud Customer Success as an AWS Customer Success Engineer 4 (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers ...

New

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

NetApp

Customer Success Engr

Atlanta, GA · On-site

$175K - $190K/yr

Job Summary AWS Customer Success Engineer Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to ...

New

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

NetApp

Customer Success Engr

Atlanta, GA · On-site

$175K - $190K/yr

Job Summary AWS Customer Success Engineer? Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to ...

New

NetApp, Inc.

Customer Success Engr

Atlanta, GA · On-site

$175K - $190K/yr

Job Summary AWS Customer Success Engineer Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross‑functional collaboration. Candidates must be based in the greater ...

UL Solutions

Customer Success Executive

Marietta, GA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Finastra

Customer Success Manager

Atlanta, GA

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Decatur, GA

Customer Success Associate information

See Decatur, GA salary details

$18.1K

$51.7K

$90.8K

How much do customer success associate jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success associate in Decatur, GA is $51,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Decatur, GA?

The most popular types of Customer Success jobs in Decatur, GA are:

What are popular job titles related to Customer Success Associate jobs in Decatur, GA?

For Customer Success Associate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Decatur, GA look for?

The top searched job categories for Customer Success Associate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Success Associate jobs?

Cities near Decatur, GA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,737 per year, or $24.9 per hour.

Customer Success Engr

Atlanta, GA

NetApp
IT Services • 10K+ employees
Learn more about NetAppexternal

$190K - $240K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Summary

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer 4 (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions. 

Job Responsibilities 

Serve as the primary technical success advisor for assigned strategic AWS customers. 

Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey. 

Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets. 

Translate customer business and workload requirements into practical technical solutions and adoption roadmaps. 

Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment. 

Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities. 

Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance. 

Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators. 

Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions. 

Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication. 

Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions. 

Success Measures 

Growth in adopted workloads and cloud consumption. 

Faster time to value across launch and migration milestones. 

Healthy, optimized customer environments with reduced adoption risk. 

Completion of customer success plan milestones and measurable business outcomes. 

Customer satisfaction, retention, and expansion readiness. 

Effective partnership across NetApp, AWS, and the customer account ecosystem. 

Job Requirements

Required Qualifications 

Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant. 

Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles. 

Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes. 

Ability to lead complex, cross-functional cloud adoption or migration programs. 

Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills. 

Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations. 

Preferred Qualifications 

Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies. 

Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance. 

Experience using data and health signals to identify adoption risks and optimization opportunities. 

Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling. 

AWS or NetApp technical certifications. 

Bachelor's degree in computer science, engineering, information systems, or equivalent practical experience

Education
IC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.

 

Compensation:
The target salary range for this position is $190,000-$240,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

What NetApp employees say

Pay

Hours and flexibility

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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