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Customer Success Associate Jobs in Decatur, GA (NOW HIRING)

Boxercraft

Customer Success Specialist

Mableton, GA · On-site

The Customer Success Specialist will also support the market with sales related customer ... Associate's degree, Bachelor's degree preferred * 2+ years Customer Service experience * 1 - 2 ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

UserIQ

Customer Success Manager

Atlanta, GA

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Datavant

Customer Success Manager

Atlanta, GA · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a portfolio of enterprise clients, build and maintain strong relationships, and ensure our clients are ...

Assa Abloy

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia. This ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

ASSA ABLOY

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia. This ...

Fluence

Vice President, Customer Success

Alpharetta, GA · On-site

ABOUT THE POSITION The Vice President, Customer Success is accountable for ensuring Fluence customers realize the full potential and value of their solutions across the lifecycle - from installation ...

SpendHQ

Customer Success Manager

Atlanta, GA

Customer Success Manager About SpendHQ  SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating - we invented ...

TradePending LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

TradePending LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Tractian

Customer Success Manager

Atlanta, GA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Decatur, GA

Customer Success Associate information

See Decatur, GA salary details

$18.1K

$51.7K

$90.8K

How much do customer success associate jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success associate in Decatur, GA is $51,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Associate jobs in Decatur, GA? For Customer Success Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Decatur, GA look for? The top searched job categories for Customer Success Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Associate jobs? Cities near Decatur, GA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,737 per year, or $24.9 per hour.
Customer Success Specialist

Customer Success Specialist

Boxercraft

Mableton, GA • On-site

Full-time

Retirement

Posted 6 days ago

Job description

About Boxercraft
Founded in 1985, Boxercraft is a lifestyle apparel brand rooted in comfort, style, and self-expression. What began as casual loungewear inspired by college campus culture has evolved into a collection designed for everyday life. Today, Boxercraft creates thoughtfully crafted apparel that embraces a relaxed lifestyle while celebrating individuality, connection, and personal spirit. Our products are made to be worn, lived in, and enjoyed-wherever life takes you.
Our Team
At Boxercraft, we are driven by our mission, vision, and values, along with our promise to both our employees and our customers. We are passionate about collaboration, clear communication, and working with purpose in a fast-paced environment. Our culture is built on teamwork, attention to detail, and a shared commitment to continuous improvement and exceptional customer service.
Position Summary
The Customer Success Specialist will be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a liaison between non key account customers, Sales, Operations, Accounting, Production Art, and Design, with a primary focus on building customer relationships and issue resolution. The Customer Success Specialist will also support the market with sales related customer administrative functions.
This is a full-time, hybrid position in Mableton, GA.
Role and Responsibilities
  • Exceed customer expectations via responsiveness, providing updates, and resolving customer concerns
  • Regularly exercise independent judgment and discretion when interacting with all accounts and determining customer needs
  • Serve as support of non-key accounts via email, and phone
  • Responsible for tracking, updating and following up on customer orders
  • Communicate trends to sales and operations leadership
  • Assist with new customer onboarding
  • Provide clear, detailed briefs to internal teams around customer concerns/issues
  • Ability to answer up to 70 calls per day (during peak season)
  • Maintains high levels of customer satisfaction and loyalty with customers
  • Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
Qualifications
  • Associate's degree, Bachelor's degree preferred
  • 2+ years Customer Service experience
  • 1 - 2 years of account management experience required
Skills
  • Embodies a We-vs-Me mindset and daily personifies the Boxercraft values
  • Proven track record of exceptional performance, high productivity and meeting deadlines
  • Outstanding customer-focused account management skills and customer support experience
  • Proven ability to multitask and work under pressure and build ongoing relationships
  • Strong problem solving and analytical skills to deliver customer-focused solutions
  • Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best client experiences in the world
  • Excellent analytical, communication, and partnership skills
  • Motivated, confident, self-sufficient, goal oriented, and driven
  • Well organized and consistently meets deadlines
  • Positive, clear, and professional written and phone communication skills
  • Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.
  • The position will include a possible 5-10% warehouse assistance as needed during peak season.
What We Offer
  • Competitive Pay - We believe in rewarding success and showing our employees just how much, they're valued in a variety of different ways, including compensation.
  • Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
  • Time away from work - Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge. We are committed to helping our employees create a work-life harmony!
  • Growth and Development - We are constantly seeking to offer opportunities and support for personal and professional development.
  • Financial planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future. Including a generous 401(k) match!
  • Extras, discounts, and perks - Generous discounts to our company and related companies, is just one of the cool extras we offer!
  • Equal Opportunity Employment

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