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Customer Success Associate Remote Jobs (NOW HIRING)

MariaDB plc

Associate Customer Success Manager

$25K - $30K/mo

The Associate Customer Success Manager will be responsible for the long-term success, value, and ... Proficiency in a foreign language Location Remote - US ( Austin, TX area, preferred ). Compensation ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$24/hr

Remote, with the following locations excluded : OCONUS EU Countries California District of Columbia ... Success Associate, you will support a portfolio of small-medium business customers within our ...

Orchard

Agent Success Associate

Nashville, TN · Remote

Orchard customers manage the entire experience through a personalized online dashboard, while also ... This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The ...

Orchard

Agent Success Associate

Austin, TX · Remote

Orchard customers manage the entire experience through a personalized online dashboard, while also ... This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The ...

Orchard

Agent Success Associate

San Antonio, TX · Remote

Orchard customers manage the entire experience through a personalized online dashboard, while also ... This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The ...

Five9

Associate Customer Success Manager

$55K - $129K/yr

... Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Orchard

Agent Success Associate

Atlanta, GA · Remote

Orchard customers manage the entire experience through a personalized online dashboard, while also ... This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

... Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Orchard

Agent Success Associate

Denver, CO · Remote

$60K - $65K/yr

Orchard customers manage the entire experience through a personalized online dashboard, while also ... This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The ...

Onshore

Client Success Associate

Houston, TX · Remote

This position is remote, with preference to candidates located in Houston. Who we are looking for ... Bonus points for experience with CRM tools such as Salesforce and/or Asana. * Bonus points for ...

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Customer Success Associate Remote information

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How much do customer success associate remote jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer success associate remote in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

Do CSMS make good money?

Customer Success Managers (CSMs) in a remote role typically earn a salary that ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. Many also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and problem-solving skills.

Is remote CSR a stressful job?

A remote Customer Success Associate role can involve handling customer inquiries, troubleshooting issues, and maintaining client relationships, which may lead to stress during high-volume periods or challenging interactions. However, many remote CSRs find that flexible schedules and the ability to work from home help manage stress levels, especially when supported by proper training and clear communication tools.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in a relevant field, strong communication and problem-solving skills, and experience in customer service or account management. Familiarity with customer success tools like CRM software and the ability to work independently are also important. Gaining certifications such as Customer Success Manager (CSM) certification can enhance prospects.

How to make $80,000 a year working from home?

A Customer Success Associate working remotely can reach an $80,000 annual salary by gaining experience, developing strong communication and technical skills, and working for companies that offer competitive pay and performance bonuses. Advancing to senior or specialized roles, obtaining relevant certifications, and demonstrating measurable success can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
More about Customer Success Associate Remote jobs
What cities are hiring for Customer Success Associate Remote jobs? Cities with the most Customer Success Associate Remote job openings:
What are the most commonly searched types of Customer Success Remote jobs? The most popular types of Customer Success Remote jobs are:
What states have the most Customer Success Associate Remote jobs? States with the most job openings for Customer Success Associate Remote jobs include:
What job categories do people searching Customer Success Associate Remote jobs look for? The top searched job categories for Customer Success Associate Remote jobs are:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.
Associate Customer Success Manager

Associate Customer Success Manager

MariaDB plc

Remote

$25K - $30K/mo

Full-time

Medical, Life, PTO

Posted 3 days ago

Job description

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Associate Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. They will strengthen and manage the partnership between customers and the company. This role focuses on interacting with customers regularly to build relationships, drive adoption, and provide awareness of all available company resources. Through collaboration, they will educate customers to achieve their business goals and maximize value from their investment with our MariaDB solutions. The Associate CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Account Executives, Sales Engineers and other cross-functional teams, focused on helping our customers achieve their business goals.
Key Strategic & Retention Responsibilities:
  • Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
  • Guide new customers through onboarding for MariaDB deployments.
  • Manage and maintain the automated program supporting relevant accounts within the portfolio.
  • Formulate an ongoing meeting cadence with the assigned portfolio.
  • Become a trusted advisor and advocate for customers within the company.
  • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance.
  • Identify proactive opportunities to work with and provide value to customers.
  • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
  • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
  • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
  • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
  • Responsible for measuring, managing, and improving customer health, engagement, and value realization.
  • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
  • Articulate growth plans, expectations, and successes; documented and tracked within success plans.
  • Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Qualifications:
  • Always represent the company in a knowledgeable and professional manner.
  • Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
  • Good time management and organization skills.
  • 1-2 Years of relevant experience(customer support, entry level account management, graduate)
  • Ability to develop and maintain C-Level relationships.
  • Ability to deliver custom ROI analysis for your customer portfolio with minimal guidance.
  • An understanding of customer success principles.
  • Basic understanding of relational databases and specifically MariaDB concepts and features.
  • Can speak to new features and quickly speak to new releases of MariaDB.
  • Communicates effectively at all levels with confidence.
  • Creates persuasive, clear, and concise emails and presentations for various audiences with minimal guidance

Bonus Experience and Skills
  • Knowledge and understanding of databases
  • Track record working effectively with internal, partner and customer teams
  • Meets/exceeds MariaDB's functional/technical depth for this role
  • Proficiency in a foreign language

Location
Remote - US (Austin, TX area, preferred).
Compensation
The annual anticipated U.S. base salary range for this full-time position is USD $60,000 - $70,000. The anticipated commission range is $25,000 - $30,000. Please note that commission is uncapped.
Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package, which includes, health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, and parental leave, just to name a few!
Salaries for candidates outside the U.S. will vary based on local compensation structures.
What's in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
  • At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
  • MariaDB does not sponsor work visas or relocation.
  • MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
  • MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

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