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Customer Success Associate Remote Jobs in Utah (NOW HIRING)

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...

Kadince

Customer Success Manager

Ogden, UT · Remote

About Kadince Kadince (pronounced cadence) is a fully remote software company founded in 2013. In a ... Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

The Customer Success Manager will be responsible for managing customer renewals and will work ... o Remote, home office or office location with potential hybrid schedule. o Team-based culture. o ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

The Customer Success Manager will be responsible for managing customer renewals and will work ... o Remote, home office or office location with potential hybrid schedule. o Team-based culture. o ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Customer engagement, retention, and success will be your main objectives. You will focus on driving ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Customer engagement, retention, and success will be your main objectives. You will focus on driving ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Customer engagement, retention, and success will be your main objectives. You will focus on driving ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

As a member of the Customer Success Leadership team, you'll coach and develop a high-performing team while driving customer retention, growth, and long-term success. Reporting to the Head of Customer ...

Coast

Manager of Customer Success

Draper, UT · On-site +1

What Success Looks Like * Deliver consistent customer value across the lifecycle * Deliver excellent GRR & NRR-and raise it further through proactive health monitoring and disciplined retention and ...

401GO

Success Advocate Manager

Sandy, UT · Remote

United States (Remote) Description 401GO is a rapidly growing fintech start-up with a relentless ... Experience using CRM systems and client management platforms. * Experience with 401(k) plans ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Utah

Customer Success Associate Remote information

See Utah salary details

$16.8K

$48.2K

$84.7K

How much do customer success associate remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success associate remote in Utah is $48,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Utah? The most popular types of Customer Success Remote jobs in Utah are:
What are popular job titles related to Customer Success Associate Remote jobs in Utah? For Customer Success Associate Remote jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Utah look for? The top searched job categories for Customer Success Associate Remote jobs in Utah are:
What cities in Utah are hiring for Customer Success Associate Remote jobs? Cities in Utah with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,241 per year, or $23.2 per hour.
Associate Customer Success Manager

Associate Customer Success Manager

Atlassian

Magna, UT • On-site, Remote

Other

Posted 13 days ago

Job description

Overview
Working at Atlassian
Behind every great human achievement, there is a team.
From medicine and space travel, to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software.
Our mission is to help unleash the potential of every team through open work.
As a CSM, you will be partnering with DX's customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company.
To help our teams work together effectively, this role will require you to work 4 days per week onsite at our Salt Lake City office for the time being as DX integrates into Atlassian.
Responsibilities
Job Duties
You will join a team of collaborative CSMs and reporting to our Manager of SMB Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.
This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.
  • Become a product expert and a master of our customer success process
  • Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
  • Create and maintain a customer success plan, tracking success initiatives
  • Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
  • Identify and resolve potential renewal challenges to ensure a high renewal rate
  • Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
  • Arrange and conduct Executive and C-level services-related discussions according to the account strategy
  • Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
  • Collaborate closely with all functions of the business to ensure our customers are successful
  • Proactively track and report key account metrics to measure success and identify areas for improvement

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Pay Ranges
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $97,920 - $127,840
Zone B: $88,128 - $115,056
Zone C: $81,274 - $106,107
Qualifications
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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