ZipRecruiter

Log In

2

Customer Success Associate Remote Jobs in Detroit, MI

Globe Life American Income Division

Be Seen First

Remote Insurance Sales Associate

Detroit, MI · Remote

$50K - $120K/yr

Remote Insurance Sales Associate - Globe Life, The American Income Life Division Do you have a ... We value quality and are dedicated to selecting the right candidates for long-term success. Why ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

This role contributes directly to customer satisfaction, retention, and the overall success of the ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Detroit, MI

Customer Success Associate Remote information

See Detroit, MI salary details

$18.3K

$52.5K

$92.1K

How much do customer success associate remote jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success associate remote in Detroit, MI is $52,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Detroit, MI?

The most popular types of Customer Success Remote jobs in Detroit, MI are:

What are popular job titles related to Customer Success Associate Remote jobs in Detroit, MI?

For Customer Success Associate Remote jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Detroit, MI look for?

The top searched job categories for Customer Success Associate Remote jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Customer Success Associate Remote jobs?

Cities near Detroit, MI with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Detroit, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $52,459 per year, or $25.2 per hour.

Customer Success Specialist - Detroit, MI

Detroit, MI • Remote

Seegrid
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about Seegridexternal

Full-time

Re-posted 25 days ago

Job description

Why join Seegrid?Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.About The RoleAs a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.The Customer Success Specialist role is based out of Detroit, MI and may require up to 80% travel.Responsibilities Include:Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spiritManage and conduct all on-site training and adoption support activitiesPartner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concernsWork with a collaborative attitude and team spirit in an ever-changing dynamic environmentCoach customer staff on safety, operation and application detailsMaintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materialsPrepare for customer trainings by reviewing and gaining an in-depth understanding of the application(s) to be supportedDrive your ongoing skill development by actively participating in routine product and software training sessionsRequired Qualifications:Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not requiredGenuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfactionExcellent written and verbal communication skills, with the confidence to present to and interface with clients at all levelsComfortable working independently on-site within dynamic industrial and warehouse settings (noise, physical activity and extended periods on your feet)Ability to lift up to 50 pounds, as neededComfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quicklyStrong work ethic, self-motivation, and a genuine willingness to learn on the jobAbility to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record requiredHighly responsible and able to work independently with minimal supervisionMust be a highly responsible individual who can work independently and with minimal supervisionDesirable Qualifications:Experience with LinuxSeegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Apply