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Customer Success Associate Remote Jobs in Ontario

Achievers

Customer Success Associate

Toronto, ON · Remote

CA$64K - CA$74K/yr

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a ...

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio. Strategic Markets includes a range of customer profiles, ranging ...

Plooto

Customer Success Manager

Toronto, ON · On-site +1

The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a key ... This is a fully remote role open to candidates in BC, AB, ON, and NS. There is one open vacancy.

Pigment

Customer Success Manager

Toronto, ON · On-site +1

CA$115K - CA$155K/yr

As a Customer Success Manager, you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a high-volume of SMB & Mid ...

Achievers

Customer Success Manager II

Toronto, ON · On-site +1

CA$90K - CA$100K/yr

As a Customer Success Manager II, you'll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers. In this role, you ...

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Flexport

3PL Customer Success Manager

Toronto, ON · Remote

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

Mercor

Customer Success Operations Evaluator

Toronto, ON · Remote

CA$80 - CA$120/hr

Position: Customer success / support operations Evaluator Type: Contract Compensation: $80-$120 ... Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

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Customer Success Associate Remote information

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Ontario? The most popular types of Customer Success Remote jobs in Ontario are:
What are popular job titles related to Customer Success Associate Remote jobs in Ontario? For Customer Success Associate Remote jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Ontario look for? The top searched job categories for Customer Success Associate Remote jobs in Ontario are:
What cities in Ontario are hiring for Customer Success Associate Remote jobs? Cities in Ontario with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Customer Success Associate

Achievers

Toronto, ON • Remote

CA$64K - CA$74K/yr

Full-time

Re-posted 14 days ago

Job description

We are looking for a Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you'll fit right in!
 
Responsibilities
  • Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
  • Establish measurable goals and KPIs for your customer accounts
  • Track all implementation and post-implementation adoption activities
  • Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
  • Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
  • Connect with your customers to update on outstanding queries, reports and campaigns
  • Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
  • Lead customer workshops and training around product updates & new features
  • Provide regular status reports to stakeholders on progress against established goals and manage account escalations
  • Understand your customers' requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
  • Recognize your peers for being awesome!
Qualifications
  • 3+ years of account management experience at a software/SAAS company
  • Strong business acumen and proven ability to influence decision makers in various sizes of organizations
  • Individuals who have completed formal sales training through a recognized program are preferred
  • Proficiency with CRMs such as Salesforce or other force.com platforms
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Experience working with mid-market and SMB customers an asset
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
  • Experience managing a sales pipeline and carrying a sales quota
  • Strong customer-facing skills including expectation management, communication skills, information management
  • Bachelor's degree
  • Bilingual English and French is an asset
Our Approach to Total Rewards
 
We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
 
Our customer success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. $64,000 - $74,000 reflects the base salary range, depending on experience, skills and market data.
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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