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Customer Service Representative Jobs in Addison, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Addison, IL

Customer Service Representative information

See Addison, IL salary details

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How much do customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What are popular job titles related to Customer Service Representative jobs in Addison, IL?

For Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Customer Service Representative jobs?

Cities near Addison, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Union Insurance Group

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

About us:
For close to three decades, Union Insurance Group has designed its policies to specifically meet the unique needs of labor organizations. We insure more than 6,800 labor organizations across the country ranging from small Locals to Internationals.
Union Insurance Group is an equal opportunity employer. Beyond insuring working families, we are committed to giving back and supporting charitable organizations. For example, during our 25-year anniversary, staff participated in 25 different volunteer opportunities.
Job Summary:
Reporting to an Account Executive, the Customer Service Representative is a key member of our team structure, ensuring client data is accurate and reliable. Working alongside an Account Manager and Account Executive, the Customer Service Representative plays an important role by delivering exceptional customer service to protect working families and helping UIG grow and develop. The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management operating system, and ongoing education. Education is centered around increasing insurance knowledge and business acumen. Opportunity exists for a Customer Service Representative to move into an Account Manager position in the future.
Responsibilities:

  • Develop and maintain customer confidence and satisfaction through email and phone interactions, as well as preparing documents for customer and underwriter review.
  • Verify client risks and exposures are correctly matched to policy and initiating any required changes.
  • Keep the team on track by assisting with applications and setting up renewal and pre-renewal files.
  • Solve problems by working with clients and companies to resolve issues, acting as a liaison when necessary and referring unresolved customer grievances or complex customer interactions to senior team members.
  • Be a steward of customer data through input and maintenance of client information such as recording customer interactions and transactions and detailing inquiries, complaints and comments.
  • Participate in UIG growth and development by attending agency meetings and following agency guidelines with a continual focus on quality and accuracy.
  • Perform other duties as assigned.
Education and Experience:
  • High School degree or GED required.
  • Experience in an administrative or customer service role, preferably in a labor or insurance related organization.
  • Experience using technology and willingness to learn.
Required Certifications/Licenses:
Illinois Property and Casualty License within three months of employment. UIG will pay for license course and test.
Other Required Skills and Abilities:
  • Detail orientated.
  • Customer service orientated.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Ability to interact professionally with a wide range of constituencies, including clients, insurance companies and labor leaders.
  • Ability to maintain composure and a friendly professional demeanor in a fast-paced environment setting serving a wide-range of customers and companies.
  • Ability to work under pressure, handle multiple tasks simultaneously and meet deadlines.
  • Ability to exercise discretion due to confidential nature of the work.
  • Ability to use technology for communication, presentation and development. Competent with MS Office products.
Benefits:
  • Health Insurance
  • Dental
  • Vision
  • Long Term Disability
  • Group Life
  • 401K Retirement Plan
  • Insurance education and designation expense reimbursement
  • Incentives for obtaining insurance designation
  • Support for professional development

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