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Customer Service Representative Jobs in Moline, IL

Community Veterinary Partners

CSR

Moline, IL · On-site

$14.50 - $19.75/hr

Customer Service Representative The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its ...

Community Veterinary Partners

CSR

Moline, IL · On-site

$16.50/hr

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. The CSR is responsible ...

U-Haul

Customer Service Representative

Moline, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Rock Island, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rock Island, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rock Island, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rock Island, IL

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rock Island, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Molly Maid

Customer Service Representative

Moline, IL · On-site

$800/wk

Customer Service Representative Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours? As a Customer Service Representative ...

New

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 Hours Per Day: 8.00 Days Per Week: 5.00 Job Summary: * Client is currently seeking a Senior Customer ...

Stefanini

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 Hours Per Day: 8.00 Days Per Week: 5.00 Job Summary: * Client is currently seeking a Senior Customer ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 Hours Per Day: 8.00 Days Per Week: 5.00 Job Summary: * Client is currently seeking a Senior Customer ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 Hours Per Day: 8.00 Days Per Week: 5.00 Job Summary: * Client is currently seeking a Senior Customer ...

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Customer Service Representative information

See Moline, IL salary details

$8

$16

$24

How much do customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service representative in Moline, IL is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.89 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Moline, IL?

The most popular types of Customer Service Representative jobs in Moline, IL are:

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For Customer Service Representative jobs in Moline, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Moline, IL look for?

The top searched job categories for Customer Service Representative jobs in Moline, IL are:

What cities near Moline, IL are hiring for Customer Service Representative jobs?

Cities near Moline, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Moline, IL as of August 2026, with employment types broken down into 76% Full Time, 17% Part Time, and 7% Contract. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $35,318 per year, or $17 per hour.

CSR

Community Veterinary Partners

Moline, IL • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. The CSR is responsible for maintaining accurate records of customer interactions and transactions, ensuring that all communications are handled efficiently and professionally. By understanding customer needs and feedback, the CSR contributes to continuous improvement in service delivery and customer experience. Ultimately, this role is essential in building customer loyalty and supporting the company's reputation for excellent service.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role or related field.
  • Strong communication skills, both verbal and written.
  • Basic computer proficiency
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Must be able to work weekends (every other Saturday and Sunday)

Preferred Qualifications:

  • Conflict resolution and problem-solving training or certification.
  • Previous experience in the Veterinary Industry.
  • Works well individually and in a team
  • Experience with PetDesk platform a plus

Responsibilities:

  • Respond promptly and professionally to customer and regular veterinarians inquiries via phone, email, or chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
  • Maintain detailed and accurate records of customer interactions and transactions in the company database.
  • Collaborate with other departments to address complex customer issues and ensure timely resolution.
  • Provide customers with information about products, services, and policies to assist in their decision-making.

Skills:

The required communication skills enable the CSR to effectively understand and address customer needs, ensuring clear and empathetic interactions. Proficiency with Cornerstone software and basic computer skills are essential for managing customer data and tracking service requests efficiently. Problem-solving abilities help the CSR to identify issues quickly and provide appropriate solutions, enhancing customer satisfaction.

Benefits: Health, Dental and Vision Insurance, 401k, Paid Parental Leave, Pet Discount

Hospital Hours: Monday - Friday: 6:30am-7:00pm, Saturday: 6:30am-3:00pm, Sunday: 9:00am-12:00pm

Community Veterinary Partners logo

About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

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