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Customer Service Representative Jobs in Addison, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Training & development Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

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Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Addison, IL

Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What are popular job titles related to Customer Service Representative jobs in Addison, IL?

For Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Customer Service Representative jobs?

Cities near Addison, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Radiac Abrasives, Inc.

Oswego, IL • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Service Representative
Oswego, IL (Hybrid)
$23.00–$28.00 per hour
Shift: 8:00am CT - 4:30pm CT
Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalworking industry. With more than a century of innovation, Radiac partners with manufacturers to improve productivity, precision, and process performance.
We are seeking a Customer Service Representative to join our team at our Oswego, Illinois location. This position pays $23.00–$28.00 per hour, based on qualifications and experience. Following the initial training period, this role offers flexibility to work remotely up to 50 days per year, with the remainder of the time working on-site in Oswego.
Radiac offers a comprehensive benefits package, including medical, dental, and vision insurance; disability insurance; company-paid life insurance; a 401(k) with company match; and paid vacation; and voluntary supplemental insurance options, along with opportunities to grow your career within a global organization.  
Basic Function:
The Customer Service Representative (CSR) provides exceptional service and support to internal and external customers while serving as the primary point of contact for assigned accounts. The CSR builds positive customer relationships by responding to inquiries, processing orders, resolving issues, and communicating customer requirements to engineering, production, technical, and sales teams. Success in this role requires a customer-focused mindset, strong communication and problem-solving skills, attention to detail, adaptability, and the ability to prioritize multiple responsibilities. Through collaboration and a commitment to learning the Company’s products and applications, the CSR contributes to customer satisfaction, operational excellence, revenue growth, and profitability.
Essential Functions:
Customer Support
  • Provide professional and timely support to customers via phone, email, and online communication channels.
  • Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
  • Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
  • Build and maintain strong relationships with customers, distributors, and key accounts.
Order Management
  • Enter, process, and manage customer orders accurately within the ERP system.
  • Review orders for pricing, specifications, delivery requirements, and credit status.
  • Coordinate order changes, cancellations, and special requests.
  • Monitor orders from entry through shipment and delivery.
Production & Logistics Coordination
  • Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
  • Communicate product availability, backorders, and schedule changes to customers.
  • Coordinate expedited shipments when required.
  • Assist with freight issues, shipment tracking, and delivery discrepancies.
Sales Support
  • Support outside sales representatives and territory managers with customer requests and account management activities.
  • Prepare and distribute quotations, order acknowledgments, and customer reports.
  • Maintain customer records and account information within company systems.
Documentation & Compliance
  • Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
  • Process returns, credits, and warranty claims following company procedures.
  • Ensure compliance with company policies, quality standards, and customer requirements.
  • Assist in maintaining product certifications, SDS sheets, and technical documentation as needed.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment

Preferred Qualifications
  • Experience in abrasives, industrial manufacturing, metalworking, tooling, or related industries.
  • Knowledge of bonded, coated, non-woven, diamond, or superabrasive products.
  • Understanding of manufacturing processes, production scheduling, and supply chain operations.
  • Experience supporting distributors, industrial customers, or OEM accounts.

Work Environment & Physical Requirements:
  • Primarily office-based within a manufacturing facility.
  • Frequent interaction with production, warehouse, logistics, and sales personnel.
  • May require occasional visits to the production floor, requiring adherence to safety regulations and use of appropriate personal protective equipment (PPE).
  • Prolonged periods of sitting while performing job duties.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Frequent verbal communication and hearing to effectively communicate with customers, coworkers, and vendors by telephone and in person.
  • Ability to read and interpret information on a computer screen and in written documents.
  • Frequent use of hands and fingers to type and operate standard office equipment.
  • Occasional standing, walking, bending, reaching, and carrying office materials.
  • Ability to lift and move up to 15 pounds occasionally.

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