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Customer Service Representative Jobs in Rhode Island

nVent

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

YOU HAVE: * 3+ years of customer service in a manufacturing environment, including advanced knowledge of the principles and practices of customer service is preferred. * Confirmed skill in ...

Meta

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in customer service role is preferred. Relies on instructions and pre-established guidelines to perform the ...

Meta

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in customer service role is preferred. Relies on instructions and pre-established guidelines to perform the ...

Harris

Customer Service Representative

Carolina, RI · On-site

$16 - $21.75/hr

Transfer calls to employees in other departments as required to meet customer needs. * Fully ... maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other ...

Essilor

RxO - Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

GENERAL FUNCTION The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and ...

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Customer Service Representative information

See Rhode Island salary details

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How much do customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service representative in Rhode Island is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Rhode Island?

The most popular types of Customer Service Representative jobs in Rhode Island are:

What are popular job titles related to Customer Service Representative jobs in Rhode Island?

For Customer Service Representative jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Rhode Island look for?

The top searched job categories for Customer Service Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Service Representative jobs?

Cities in Rhode Island with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in RI?

For Customer Service Representative jobs in RI, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rhode Island as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,289 per year, or $18.4 per hour.

Customer Service Representative

nVent

Warwick, RI • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

nVent rating

7.4

Company rating: 7.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

295th of 545 rated manufacturers

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
  • Connect with customers, outside sales and production on all aspects of order creation and follow-up, providing a high level of knowledge and support.
  • Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, and sophisticated product questions for multiple product brands.
  • Process domestic standard distributor and non-standard orders independently and accurately for multiple functional areas/brands with a clear understanding of the differences between direct and distribution business.
  • Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters.
  • Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include acquiring proof of delivery and/or expediting shipment as needed.
  • Use product knowledge to make decisions that result in improved customer satisfaction.
YOU HAVE:
  • 3+ years of customer service in a manufacturing environment, including advanced knowledge of the principles and practices of customer service is preferred.
  • Confirmed skill in identifying root causes of complex problems/issues by asking probing questions and developing recommendations for resolution.
  • Proven skills to learn and retain advanced product knowledge for use in day to day responsibilities.
  • Experience working with an ERP and/or CRM.
  • Able to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate compassion for the customer's situation.
  • Ability to collaborate and share knowledge and information to assist the team, especially in the problem solving process.
  • Strong written and verbal communication skills, while collaborating with people at all levels within the organization and outside the organization.
  • Skilled in leading multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
  • Ability to train/mentor others within area of expertise to foster cross training.

Additional Requirements:
  • Our Warwick, RI facility is an ITAR-controlled site. All candidates must be a "US Person" as defined by 22 C.F.R. 120.15.

WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
    • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance

  • Benefits to support the lives of our employees

Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
  • Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
  • A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
  • Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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What nVent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About nVent

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing and civil engineering construction

Company size

10,000+ Employees

Headquarters location

Saint Louis Park, MN, US

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